[Operations] Second: Data center operation and maintenance of it operation and maintenance project construction of my opinion

operation and maintenance project thousands, today focus on IT service management projects, but also in the past few years, various enterprise data centers are building the east: ITIL, integrated Monitoring and operation and maintenance automation. First look at the ITIL logical architecture diagram:
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This is an ITIL logical architecture diagram based on ITIL best Practice Theory and enterprise operations. At the bottom is the infrastructure management layer, which manages the IT environment through human flesh or tools at the architecture management level. The construction of integrated monitoring platform basically in this layer, the goal of the Integrated Monitoring platform is "full monitoring and full coverage" (The friends who care about integrated monitoring can see my other monitoring posts). What is the core of monitoring? Integrated Monitoring and management platform. Through the Integrated Monitoring and management platform, the event information generated by various management tools in IT environment is collected and processed uniformly, and important alarm events will be sent to the IT service process platform and processed in the event management or work order management process. Data that needs to be sent up through the infrastructure management layer also has performance data and configuration information. Performance data such as CPU utilization can be used for capacity management in ITIL, and configuration information can be sent to the configuration management module as part of the CMDB data source. Speaking of which, basically is the technical level of things, in the upward is the service management, which is more emphasis on management. At the service management level, according to ITIL best practices, or ISO20000 requirements, event management is usually built (service desk is part of incident management), problem management, change management, Release management, configuration management, etc. The top level is the unified presentation layer. See the unified presentation layer, you will find the lack of service management layer related modules. There are two reasons for this, one is that I did it 08 years ago, a little old, and the other reason is that I am in the actual customer site, usually see that the monitoring and process is two interface, not unified with each other. But does the two interface mean there's no correlation? No! The two associations are more in the background and other aspects:
1 Single Sign-on
2 events in the monitoring platform and the process platform should be a closed loop operation. This is the event trigger ticket, and when the ticket is resolved, the event on the monitoring platform should be closed.
3 monitoring data flow, mainly alarm events, performance data and configuration information.
4 operation and maintenance of large screen to fully display the operational status of the business and work order processing situation.
The figure also lacks operation and maintenance automation, at that time the business high-speed construction period has basically ended, began to enter the operation and maintenance of the construction period, operation and maintenance automation has not entered the theme, so there is no painting. Take a look at the whole picture:
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This is the 2010 to do the operation and maintenance of the construction structure diagram, then CCB began to build operations Automation project, selection of the uproar, IBM, BMC, HP full attack, testing a few rounds, round-off, in the industry has a great impact, More operations and maintenance personnel understand that the original operation and maintenance automation tools to our operations to bring so much convenience and value! After that, Everbright Bank, China Citic Bank, China Merchants Bank have started to build their own operation and maintenance automation platform, of course, the different types of selection are not the same. Domestic operation and maintenance automation manufacturers also embarked on the stage, more ground gas, more flexible features also make their products into the actual project landing stage. Ideal, God code, Yucheng Yucheng and so on each in their own field of vision to open the territory! For example, God yards and Yucheng on the broker's stage, this is not much to say.
Let's talk about some of the concepts I landed on the OPS project. The first is a sentence, "Look at the big small, step to achieve." What do you mean? Do things first look at the overall, see clearly after lazi, end time carefully, step by step to achieve their own planning, there is a picture, we can learn from:
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when a customer wants to implement an OPS project, there is usually a puzzle, whether I do the monitoring first, or the process first, or both. According to my actual operation, these kinds of can, all have a successful operation, also have failed cases. Isn't that nonsense? It's not true! Enterprises in the operation and maintenance projects before landing to understand the actual situation of their own enterprises, combined with the expected to achieve the objectives, project costs, to establish their own business road map, as well as the short-term, medium and long-term goals. For example, my enterprise monitoring has done some, but not comprehensive enough, then you can do the monitoring; My enterprise service process has been some in operation, just not enough into the system, then you can do the process; That can do ISO20000 and ISO27001, and so on, no fixed pattern. But regardless of the road, there are some basic principles to follow:
1 can first examine the same type of enterprise operation and maintenance construction, so-called
2 Detailed understanding of their operation and maintenance of the actual situation, the selection of feasible project scope and objectives, so-called Tse
3 Choose a company with rich implementation experience and implementation personnel to assist enterprises to build operations and maintenance projects, so-called know
4 Mobilize more people to participate in the project, especially leadership, leadership support, can be more effective, so-called superior support
We just talk about this article, the real story is more interesting than the experience, more fun! We'll have a chance to talk later!

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[Operations] Second: Data center operation and maintenance of it operation and maintenance project construction of my opinion