Power Supply Company customer service system (original)

How to enter the system
Open the power supply company website, click "Power Supply Company customer service system" in the lower left corner of the page, open the user logon interface (1), enter the user account, such as "001 ", and Password (case sensitive). After Entering the password, click "Log on" and then enter the system (2 ).
 
Figure 1
 
Figure 2
Business Processing
The system provides four business processing functions: repair, complaint (report), consultation, and installation. These four services are handled in the same way. Therefore, we will take fault reporting and repair as an example to describe how to handle them. For other services, see.
Note: Only the customer representatives and reporters can enter new services. 2.1 How to input fault reporting and repair information
1) Select repair acceptance from the menu on the left of the home page;
2) Open the customer fault repair report page (3)
 
Figure 3
3) for the reporting unit, the reporting personnel can automatically fill in and modify the information according to the operator's attributes;
4) Fill in (or select) relevant content;
5) after checking that the information is correct, click the Save button in the lower left to save the information;
6) After the prompt is successful, you can continue to input new services;
2.2 how to enter fault reporting and repair information
Note: When the operator is a customer representative or company manager, all content can be viewed. Other personnel can only view the business content of the company.
1) Select repair report in the list on the left of the home page;
2) Open the customer fault repair report page (4)
 
Figure 4
 
3) The list is paginated with ten records. The navigation bar at the bottom of the list lists all pages that can be viewed on the left. Click the corresponding page. The list is sorted by the receiving unit and time. The last 10 services are always on the first page;
4) conduct business processing and customer return visits
In the details column, click the "enter" link to open the customer fault reporting and repair handling contact list (5), which lists all information.
 
Figure 5
There is a row of icons at the end of the customer repair report contact list, which are the handling department's reply, handling, returning, modifying, and deleting;
Click "respond to handling department" to go to handling result feedback;
Only customer representatives and contacts can provide feedback on handling results. on the displayed page (figure 6), enter the handler, processing time, and processing result, check the result, and click the Save icon to save it. Note that the processing time has been automatically filled by the system, if you want to modify the format, pay attention to the format. The format is "10:10:10", which is four-digit year, short line, two-digit month, short line, two-digit date, space, two-digit hour, colon, two-digit minute, colon, two-digit second. You can submit the results again, whichever is the last time.
 
Figure 6
Click the customer's return visit to close the ticket to enter the customer's return visit to close the ticket (7)
Only the customer representative (web hosting) can close the customer's return visit.
After entering the relevant content, click the Save icon to save. The processing end time is the system time when the processing is saved. You can submit the results again, whichever is the last time.
 
Click the return icon to close the return to list page.
 
Figure 7
 
Click Modify to add the modifiable content at the bottom (8). fill in all the content according to the actual situation and check the content correctly. Then click Save to save the modification. If you do not want to modify the settings, click the 'modify' icon again to restore the system to the original page, or click the 'return' icon. Note: Only the customer representative has the right to modify it.
Click the delete icon. The deletion prompt is displayed (9 ). The system prompts whether to delete the service. Click OK to delete the service. After deletion, the Service no longer exists. Only the customer representative has the right to delete it.
 
Figure 8
 
Figure 9 Business Statistics
Click the monthly report menu to open the Monthly Statistical Report (10)
There is an export icon in the upper-right corner of the corresponding list. Click it to export data to excel for report processing. For other business lists, you can click the export icon in the upper-right corner of the List to export to Excel for report processing.
 
Notes
When browsing the user business list, the customer representative or company leader can list all the records; other users can only list the business records received by the Unit.
If you need to check the user services of the responsible department that are not received by the current unit, you can request the service center to find or change the reporting unit.
The handling result feedback must be a customer representative of the service center or a reporter of a subordinate organization.
Only the customer representatives of the service center have the permission to return to the service.