Project management in-depth understanding 02--communication Management

PMI believes that project managers are 90% of the time spent on communication, so project communication management is crucial to the success of the project.

Planning communication Management: Who needs what information and how to deliver it, the need to identify stakeholder needs and to adopt appropriate communication methods.

Communication Management Plan: How the Project communication is conducted is the output of planning communication and the input of management communication and management stakeholders.

Communication model: Participant, sender, recipient, communication model of the key components (coding, information, decoding, media, noise).

Communication skills: the tools/techniques for releasing information, such as written communication, verbal communication, external communication, internal communication, etc.

Performance Forecasting Methods: Time series method, Causality/econometric method, Judgment method, simulation, probability/general forecast.

• Number of communication channels operations: N (n-1)/2,n as the number of stakeholders.
• Communication barriers and their causes:

barriers Refer to delays, distorted information, and communication barriers that increase conflict, often including information overload, lack of knowledge, cultural differences, distracting environmental factors (noise), harmful too-good, emotional, lack of industry terminology and technical terminology, excessive communication channels , and selective cognition.

Causes of obstacles: different stakeholders have different understanding of the project objectives, competition for manpower, equipment/facilities, materials and other resources, personal conflicts between project managers and other employees, and the adoption of changing addresses, such as new technologies or procedures.

• Project initiation meeting and its role: Project initiation Meetings kickoff meeting is not only important for project communication management, but also very beneficial to project team building. Its role includes: individual and team Commitment , team members know each other, establish working relationships and communication relationships , establish responsible relationships , set team goals, and establish responsibilities and obligations for individuals and teams.
• The role of the project manager in Communication : central role, mastering the initiative of Communication, facilitator and promoter, conflict resolution and negotiator, the listener of communication process, explaining, avoiding becoming a communication obstacle, information synthesis. The project manager must be familiar with the communication with various project stakeholders, including top managers, project teams, competing project teams, customers, stakeholders outside the project, etc. (such as public media).

TIP:

Report performance in management communication, including the following main content: status report, progress report, forecast. These include scope, schedule, cost and quality information, and sometimes the need for information such as risk and procurement, and it is important to choose a reasonable performance comparison analysis method (performance review, deviation analysis, trend analysis, earned value analysis).

Communication skills are available in a variety of ways: written/verbal, internal/external, formal/informal, vertical/horizontal.

Resources

1. Johnny Musan . successfully passed Pmp[m]. Beijing : Tsinghua University Press ,.

Project management in-depth understanding 02--communication Management