Project management miscellaneous-is the customer God?

Due to the on-site development, there are many opportunities to deal with customers. What are the customers in the eyes of the project team members? Is it God? Should we establish a customer-centric approach? I guess many programmers have never thought about this problem, but they just want to finish their work. Without such a mentality, some project team members are constantly communicating with customers because of changes in user requirements, which leads to conflicts between developers and customers.

In the eyes of the company and sales, the customer is God is understandable. The customer is the clothing and food parent of the software company, the basis for the survival and development of the software company, and the source of the company's profit.

However, in the eyes of project team members, this mentality has not yet been fully established, or has no active consciousness.

For many on-site developers, the company generally requires the project team members to do a good job in customer relations, which can be done by many employees of the company, and sometimes very good. In this regard, the customer has its superiority. The employees of the Company respect him and serve him, allowing him to experience the feeling of being God. But on the other hand, it is also the key. The customer hopes that the project and software developed by the company can truly help solve the problem.

The customer generally scores the software from the following aspects:

1. FunctionsAspect: does the system provide complete functions? Does the function meet business needs?

2. StabilityAspect: how stable is the system? Are errors or crashes frequently?

3. OperationsAspect: Is the operation simple? Is it in line with Windows habits? For BS architecture systems, it is very important to conveniently operate or not.

4. EfficiencyAspect: how efficient is the program running? Is the response time short? For BS-based systems, the user's endurance should be taken into account. For example, the query result should not be too long (more than 2 minutes ).

5. ServicesAspect: is the service timely?

6. InterfaceAspect: is the interface beautiful?

We can also try to rate our own systems from these aspects and evaluate our systems for our customers. In fact, there are few systems that can meet most of the customer's requirements. Therefore, the customer is sometimes very tired and helpless. Many systems made by the software company, after winning the contract with the sales team, were thrown to the project team, and the project team rushed into battle, with time and cost in mind, as for the quality, we dare to have a high level of assurance. The low starting point and demand-driven projects are basically for the purpose of the project. In addition, the customer lacks information construction planning, as a result, new requirements are constantly generated when the project is not over. While complaining that the system cannot meet its needs, the system is constantly developing new systems.

 

Since God is very tired and helpless, how does one view the project team in the eyes of God? I often chat with customers and understand some of the customer's ideas. Generally, large customers have several software companies serving them, and customers often compare these companies, which company is strong and which company is weak? In general, the customer's satisfaction with the company is not high. It is mainly manifested in the following aspects:

1. company scale: there are problems between small companies and large companies. small companies are small in size, with low employee salaries and a large number of job-hopping, resulting in many uncertainties, the customer just communicated with you about the business, but you ran away. The customer had to repeat it again for another person, and the customer was annoyed. Large Companies are cool, but the cost is high, high development costs.

2. Business capability: most of the company's business capabilities have problems, and few of them really master their business. Only some companies have experts in the field to help the project team solve the problem.

3. Technical aspects: Many project team members think of themselves as technical experts, and they are eager to pursue new technologies and new concepts. They are self-righteous, but such people can only hold on for a while. In fact, sometimes, the customer has some technical advantages, such as not displaying mountains or dew. They often have a superior understanding of the operating system, database, and language.

 

How can customers become God? First of all, we must have the customer's God consciousness, the customer-centric consciousness, and the customer service consciousness, and bring this consciousness to the specific work and to our project, this requires us to have a deep understanding of the purpose of the system when developing the system, and want the user to really think about it. The customer must first accept, rather than reject, when asking a question, we need to reflect on the background of the customer who raised such a question. Is there anything missing during the design or development? In this way, it is possible to improve customer service and bring a return to the software company.