Questions about the Exchange 2010 Disclaimer garbled

Recently, customers reported on the BlackBerry mobile phone forwarding Exchange 2010 mail, the Internet users receive messages garbled.

Environment:

BES 5.0.3

Exchange Server 2010 is not patched

Finally, it turns out that the client's Exchange 2010 server needs to change the configuration, not the BlackBerry issue at all.

Phenomenon:

BlackBerry on the forward rich text of the Chinese mail to the external mailbox, the external network mailbox display garbled.

Reason:

East Citi adds a "disclaimer" on the Exchange server with a transport rule, the text of the disclaimer contains Chinese, and the server's encoding is UTF-8.

The text of the rich message that the user creates in the Outlook client is in Chinese, and the encoding is gb2312.

When the Exchange Server transport sends a message, it mixes the two above to produce garbled characters.

Workaround:

Tip: Back up the file before you modify it. You may need to restart the Exchange server and the BlackBerry server after saving your changes.

Modify: Modify the \program Files\Microsoft\Exchange Server\v14\bin\edgetransport.exe.config file for the Exchange server

Add <addkey= "Disabledetectencodingfrommetatag" value= "true"/>

Applicable environment:

Exchange, SP1

Reference:

http://support.microsoft.com/kb/969129

Http://blog.c7solutions.com/2011/01/random-chinese-characters-in-exchange.html