★ 1 Ideas
Cultivate a group of people who are good at solving problems, rather than solving all the problems themselves!
★ 4 Principles
1) The employee's method can solve the problem, even if is very stupid method, also do not intervene!
2) do not find responsibility for the problem, encourage employees to talk more about which method is more effective!
3) A method can not get through, guide staff to find other ways!
4) Find a way to be effective, then teach it to your subordinates, subordinates have a good way, remember to learn!
★ 7 Steps
1) Create a comfortable working environment, so that employees have a better motivation and creativity to solve problems.
2) Adjust the employee's mood, let the employee look at the problem from the positive angle, find the reasonable solution.
3) Help the staff to break down the goal into a movement to make the goal clear and effective.
4) Call your resources to help employees solve problems and achieve their goals.
5) Compliment an employee's behavior rather than a general compliment.
6) Let employees self-assess the progress of the work, let employees find the way to complete the remaining work.
7) Guide employees to "look forward", ask "why", ask "how to do".
"Do not know to bring people, you do to die: the mediocrity of the side to change Gan"