"Seven kinds of waste" in the management work

"Seven kinds of waste" in the management work

The "Seven kinds" of waste, which are summed up in Toyota's production methods, mainly occur at the manufacturing site, but what are the deep-seated causes of these wastes. If we only pay attention to the problems in the field, and do not solve the problem of the nature concealed by the phenomenon, it is undoubtedly trifles, even if the surface is vigorous, but the actual effect is very limited. In order to enable the operation and management innovation activities to carry out in depth and effectively, we first put forward the concept of seven waste management work, to guide everyone to participate in this work.

One of seven kinds of waste: waiting for waste

There are several cases of waiting waste in the management work:

Wait for instructions from your superiors. The superior does not arrange the work to wait, the superior does not instruct does not carry on, the superior does not inquire not to report, the superior does not check on the drag to do. Abacus beads do not move, lack of initiative spirit. You are more than the director of the disadvantage, what to do. There is no mistake in obeying the instructions, and then great responsibility can be shared. A lot of work is done in a few checks, reminders, resulting in a great waste.

Wait for the external reply. I have contacted you, wait for the echo, when the reply is not I can decide, the responsibility of delay work should be responsible for the other side, I can only wait. Wait for other departments or other people to contact. You don't ask me to help, I can avoid, there is always a reason to find, said the situation is not clear. Do not care about other related work, no interest, more than one thing less, wait for it, nothing great.

Wait for subordinates to report. The task has been arranged, but there is no inspection and no supervision. Do not take the initiative to go deep into the actual investigation, master first-hand information, but passively listen to the reports of subordinates, no verification, then make a decision or report to the superior, cheat no credibility, out of the problem, the responsibility to subordinate body a push.

Wait for the production site to contact. More serious waiting is the production site for the technology, quality, materials and other departments of services, guidance, instructions, supply of waiting, "three-present doctrine" is the lack of one of the most deadly reasons for waiting, seriously affecting the timely resolution of production site work.

The above situation, in the work is a large number of, this lack of responsibility, initiative and work enthusiasm, to meet the status quo, slack the situation caused by the waste resulting in greater harm, endanger the normal operation of enterprises.

Seven waste two: reconciling the bad waste

The management of mutual cooperation, coordination disadvantage, resulting in work stagnation waste mainly in the following situations:

The coordination of the work process is unfavourable. A work in the two departments between the adverse, the handover is not clear, the work progress is affected, do not actively contact each other. Some work should be responsible for the department is not clearly defined, in the Department of the fault, lack of collaboration and communication awareness, are watching the stagnation, that should be responsible for other departments, the results of the work is no one, the original small problem was dragged into a big problem.

The direction of the leadership of the implementation of coordination is unfavorable. The work instructions of the company leaders and the work of the ministerial Meeting and related meetings are not communicated, the internal lack of effective coordination and organization implementation, resulting in the company's requirements in the Department of stagnation, has not been effectively implemented, forming a work blind area.

The coordination of information transmission is unfavorable. Information in the relevant departments, the hands of the relevant personnel stagnation, so that the relevant departments should get the information can not be mastered, difficult to effectively carry out work, not accurate and timely decision-making, resulting in a large waste. Information can not be summarized, classified, stagnant in the scattered, the information is not fully analyzed, verified and utilized, the effect, stagnation in the original state, the information is inaccurate, resulting in blind production, material supply confusion, planning of frequent adjustments, no benefits of overtime, inventory increase.

The coordination of ERP business process is unfavorable. Inter-departmental coordination unfavorable, mutual restraint, non-communication, fragmented, sectoral interests first, the formation of an independent division, to facilitate the coordination of the obstacles, no or can not be timely maintenance of the system, so that the business process can not flow smoothly, resulting in the subsequent process of stagnation, the original responsibility of the non-adaptability is not horizontal circulation but folded to run Cause the lack of the process to stagnate.

The disadvantage of coordination is one of the biggest waste in the management work, it makes the organization cannot form cohesion, lacks the team consciousness, the coordination spirit, causes the work efficiency low.

Seven kinds of waste: idle waste

We call inventory waste in management work "idle." The organization overlaps, the function overlaps, forms the overstaffing, causes the production factor not to use effectively, plays the biggest function, causes the idle waste.

Idle of fixed assets. Too optimistic about the market situation and underestimated the production potential, keen to expand the scale, very easy to lead to the idle of fixed assets, resulting in plant, production equipment, such as the waste of under-construction, resulting in higher costs, lower profits, reduced competitiveness.

Idle or overlapping functions. The company has set up some functions for some departments in the organization design, but in the actual work, the function has not played a role, resulting in the Department function idle, but also to the relevant work of the company affected. The two departments take on similar jobs, as if they are all responsible, but who are not responsible. Wrong shifting, easy to cause work in each other elbow. Originally two departments of the matter, the man again find a department to coordinate shared responsibility, work complicated.

The work procedure complicates the formation of idleness. In some cases, for some of the less important tasks, the superior actually only assume the function of signing, but if there is no superior signature or endorsement, then the business can not be carried out, there will be waiting and stagnation and other waste. Originally relatively simple things, some departments have to write a report, fill out a report, because the report content too much, even if you want to use it after saving, then provide a copy of it. An effective manager in a certain degree is a standardized master, the complex work standardization, standardization, simplification, so that ordinary people can assume the original completed work, play a larger role.

People's idleness. How good people, all stressed the importance of the work of the Department, the increase of personnel, three people do two of the people work, in order to avoid the superior "overstaffing" criticism, overlapping alternate arrangement work caused by the workload dissatisfaction, labor discipline LAX.

Information is idle. In today's increasingly competitive situation, the company is flooded with a large amount of information, from which to draw useful information, and through the summary, analysis and other processing, to enlarge the output, but the waste of information idle is extremely alarming, the need to fundamentally change, from the information of the purpose of collection, through the summary, analysis, archiving, Re-export the whole process, to find inaccurate, not timely and other waste, and carry out
Eradicate.

Flat management, Business process reengineering, ERP facts, is the work flow, standardization, responsibility of the effective measures, from the process of responsibility in place to eliminate idle waste.

Seven kinds of waste: disordered waste

"No rules, no radius", this old saying shows the importance of order.

It is well known that there is a lack of clear regulations, systems, processes and confusion in the work. But if there is no, there is no chapter, according to the individual's will to act as a result of disorderly waste, it is very bad thing.

Disorder caused by unclear responsibilities. Because of the system, management and other reasons, resulting in a work like two departments are in control, but entangled endlessly, all day, so that the original order instead of disorderly, resulting in a great waste. Someone in a department, when they see a job is more urgent, if not do it will affect the interests of the company, to stand up, to make a position. Then there is a strange phenomenon: Then, the future of this work will be done by you, the responsibility department instead of letting go, this is a disorder.

The disorder caused by low business capability. The quality is low, the ability cannot satisfy the work need all causes the work disorder. The departments and personnel who should undertake a certain work, in order not to wait for the reason, openly refused to undertake the work, but also a disorderly waste. When the Department and Personnel Change, the work handover is not in place, the original work flow is often overturned, the artificial increase from disorderly recovery to an orderly time.

There are chapters that do not follow the resulting disorder. Arbitrary, the company's rules and regulations as other people's code, no self-discipline, not by example, prestige decline, not according to the system of management assessment caused no disorderly management, affect the enthusiasm and creativity of employees, mutual comparisons, affecting the overall efficiency and quality of the department.

The unordered business process. The vertical division of the linear function system is a serious separation of business processes in the horizontal sector, and most of the departments consider whether a particular work can be seriously implemented in the Department, and seldom consider how to assist the relevant departments to implement smoothly. Usually consider the department as the center, but less work-centric, not the Department of support process, but the process around the department to change, resulting in confusion, the work can not be completed smoothly, need to repeatedly coordination, increase management costs.

In this disordered state, how to make the disorder become relatively orderly through the effective method, thus integrating the resources and exerting the maximum efficiency, which is one of the problems that middle and senior managers should pay attention to and focus on.

Seven wasted five: a waste of dereliction of duty

The waste of dereliction of duty is the biggest waste in management, and one of the manifestations of not strong sense of responsibility is coping. As the name implies, the deal is the work, although dry, but not active, not serious, stonewalling, not the pursuit of the best results, resulting in a lack of practical results, this waste is often seen in the work.

In the system management, many should carry on the daily work basically did not take seriously, does not attach importance to the daily standard management, lacks the basic work, the examination before the assault carries on the surface work, to deal with the audit, then the actual effect can imagine.

In the company layout of the work, not according to the plan to complete, do some superficial, to deal with the company's inspection. If the person who undertakes the inspection is also dealt with, or if it is not pointed out by the sensibilities, air-to-air is formed.

In the case of systematic and process work, some aspects, especially the previous paragraph if not serious, will have a greater impact on the follow-up work, such as inaccurate delivery time, not timely, will lead to a variety of waste production system.

There is no plan in the work, no self-examination, do things to do only the front, with the passage of time, the back of the forgotten do not even do. Work lacks initiative, let do what matter, just deal with an incident, not oneself strict demands to do better. Should do, will not do, say a voice will not do, do not have to do, do not learn, do not think that standing in this position do not do what should do is a disgrace, even more, tell how to do not do. These dereliction of duty are of great harm to the work. Yesterday's thing is no result today, do not know what to do tomorrow.

The waste of dereliction of duty is mainly due to the lack of responsibility, low quality and poor quality of work, but the uncertainty of management assessment and responsibility makes it not restricted and supervised.

Seven waste Six: inefficient waste

The implications of inefficiency include:

Inefficient or inefficient work. Relative to the efficiency of management work, the hidden waste caused by inefficiency is very large, so long as one person undertakes the work, it takes more than two people to complete; the tasks that should be completed on a schedule should be repeated.

The wrong work is a negative efficiency. There is no time to do a good job is the biggest waste, should be done correctly work is done wrong, there will be rework, redo, correction and other waste, and even affect the whole. If the wrong work is done efficiently, the loss is greater. What is even more frightening is that such errors are, to some extent, allowed and will be masked for a variety of reasons and reasons, thus recurring, resulting in a similar waste.

What we allow is creative mistakes, not the repetition of low-level mistakes.

What is the cause of inefficiency?

The low quality of managers leads to inefficient work. Lack of learning ability, the dilution of crisis awareness, resulting in the quality of many people can not meet the needs of the job. In each organization, the quality of personnel is certainly uneven, complaining is no use, but also can not put the responsibility to the ordinary staff, only low-quality managers, and not the absolute low-quality staff. High-quality managers can through the training guide, the best talent, employing the director, effectively lead the staff to complete the task. A lion with a flock of sheep and a flock of lions is totally different.

Improper method is also one of the reasons for inefficiency. Poorly arranged personnel can lead to inefficiency. The schedule is unreasonable and the work is difficult to finish on schedule. The order has the problem, will cause the primary and secondary points, the key work no one does. ......

The inflexible idea of being complacent is a hotbed of inefficiency. Past successes, past proven methods.

Not to continue to improve themselves, the use of the original set to face the ever-changing internal and external environment, not only lead to inefficient, and even drag the entire organization's progress, become a stumbling block for the entire organization.

Seven waste of seven: waste of management costs

Management cost is an important part of enterprise cost composition, and we are talking about a broad concept, refers to the functional management departments in the organization, management of production, quality, finance, marketing and other processes of the various cost costs. Management must act in accordance with the "rationale", "Rationale" in the Enterprise management specifically refers to "objectives, indicators, plans", through the establishment of plans, implementation plans, assessment plans, improve the plan, can most intuitively relate to the physical cost concept and waste phenomenon.

There is no basis for scheduling. The company has not issued indicators, departments can not prepare their own work objectives. The company's goals, indicators after the release but do not know how to decompose. The department leader didn't tell me what to do and didn't know how to make plans. The plan is not as fast as it can be, and it cannot be programmed. The comprehensive department does not urge to report plans or forget to declare the plan, there is no daily work accumulation and statistical basis, no quota standards can not be compiled plans. There is no concept of planning work, no long-term work planning, work of the random, in order to complete the requirements of the integrated planning Department of the temporary "Pat Brain", the report of the plan is not enforceable, flawed, need to plan the integrated Department of additional time and manpower to analyze and find errors, re-modification and adjustment, resulting in great waste.

Plan execution is not serious. There is a plan but the leader did not give me, I do not know the content of the plan so cannot execute. The schedule changes too quickly to make the plan impossible to execute. There is no plan to lead a temporary account or arrangement of work. The plan could not be completed due to the unfinished work of the previous link. The plan was forced to adjust frequently for various reasons. The goals and targets set by the company are not implemented according to their own imagination because of difficulties in implementation. The plan was not read at all, and the contents of the plan were not known. such as: cost reduction plan, cost reduction project plan is not strictly implemented, shelved.

The plan check is not serious. The plan assessment is carried out by the company's unified department anyway, and I don't have to do the comparison any day. There are deviations in the plan, either because the plan has been reported or the plan has been omitted, not from the phenomenon of the problem, careful analysis of the reasons for the formation, and the next corrective measures.

The plan disposition is not perfect. Due to the lack of careful analysis, it is not possible to understand and master the schedule and completion of the plan, and there are problems. Even if the problem is discovered through other departments, it is not a matter of reviewing and objectively analysing the reasons for differences, and then finding out the improvement measures, instead of emphasizing the reasons and shirking the responsibilities. When the planning problem was discovered, the measures were also prepared, but the problems were not reflected or rectified in the plan of the next period, which caused the problem to persist.

The cost of investment is unworthy of income (earnings). Do you spend the same money on the same income? Whether the cost of $100 has been 10000 yuan of income or benefits. Because of their own responsibility is not strong or management errors caused by the hidden loss of waste calculation. Has the purpose of money been achieved? How much has been achieved. Whether we have carefully calculated, analyzed.

To sum up, seven kinds of waste in management work is more serious than seven kinds of waste in the production site indicated by Toyota production, but it is much more difficult to solve. Because most of the waste in the production site can be quantified, however, most of the management work is soft index, with greater elasticity, it is relatively difficult to quantify and refine. And we are mostly commonplace, more than a matter less, even if the superior requirements, but also after a short period of slack, formed repeatedly, and if not in the management of waste formation consensus, unison, it is difficult to continue to effectively long-term development, therefore, It is necessary to have a sober understanding of the arduous and long-term operation and management innovation activities, and to have the psychological preparation to fight a protracted war. However, in the management of waste once to some extent eliminated, there may be a geometric progression of the amplification effect, therefore, we have to summon up courage, from the elimination of the drip of management, towards the goal of management innovation step-by-step unswervingly to go down.

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