"Turn" the experience of a Fae (AE) and communicate with everyone

Original URL: http://www.52rd.com/bbs/dispbbs.asp?boardID=63&ID=228682

I have a chip design company in the domestic work nearly 5 years of time post is AE and FAE, two work each half of it. Today, nothing to write some of their own experience to share with you, poor writing please Haihan.
The FAE and AE are referred to as AE

1.AE and Fae in the company's lake status and importance
AE from the technical point of view is the second, the first of course is design engineer Mo genus. AE is an important continuation of the product design phase. Even if the design of the cattle engineer products will have such a problem, then whether these problems can be found, can be detected in advance by AE, found that the problem how to solve AE also have a big say. So AE is ranked in the second is supposed, but should not be despised.
If the customer and chip design company likened to two hills, then sales in the two hills to play a cable, AE with design Engineer prepared "reinforced cement" to build bridges, AE is hard builders!

2.AE and Fae to have the ability
Technical ability: AE is to eat technical rice, so the technical ability ranked first. And technology is constantly improving, a good AE needs to continue to learn. As long as the technical ability is recognized by colleagues and customers, then the work of AE completed more than half.
Communication ability: AE also want to deal with people, especially the Fae face the customer, not only to help customers solve technical problems, but also to handle a variety of customers, not only to solve technical problems, but also to collect other information. Meet the customer about 10% of the customer is not very good deal with, for example, will say your chip has xx problem, no XX chip good, generally come up first complained about 5 minutes and then say the problem phenomenon. Usually encounter such a customer first to listen to the end, because AE's work is to serve the customer, the customer is God's idea to have.
Judging ability: Now a chip is almost a system, there is a bug in this system to determine where the problem arises. The basis of judgment is technical competence and communication ability.

3.AE and Fae to have the quality
Diligence: AE to be diligent to keep on testing, so as to improve the level of technology, to find chip problems, to solve problems to find clues.
Patience: Be patient when dealing with clients, and be patient with repeated tests;
Confidence: To have information about their own strength, and to have information about the company's chips.

4.AE and Fae's hard degree
AE in the company's work is a high degree of hardship, testing debugging debug costs brain and customers to deal with the worry. In the company testing, accompany the customer debugging will work overtime to very late.

Let's write it down here!

"Turn" the experience of a Fae (AE) and communicate with everyone