Replacing on-site customer service with Lenovo Remote Desktop Testing

Editor's note: despite the limited number of times, this is indeed a very convenient service.

With the increasing number of IT product brands and models, and increasingly fierce market competition, the comparison of many IT products also increases. Among them, after-sales service is undoubtedly a concern of many users, especially for brand computers, excellent after-sales service is one of the advantages of brand computers.

The product's on-site service is very popular

After-sales users who pay attention to laptops or desktop products should be clear that the cost of on-site service terms of many brands is relatively high, and they even need to purchase them separately. If a problem occurs in a notebook product, it is relatively convenient to take it to the Customer Service Center for repair. For the secondary PC, the on-site customer service is particularly important.

At present, most of the on-site customer service services of many products (including paid and free) promise the next workday on-site service, that is, your computer has a problem, it may take the second day for the customer service personnel to come to the door to solve the problem for you. The Lenovo Remote Desktop customer service we introduced today breaks this tradition. What are its advantages? Next we will give you a detailed introduction.

Origin of remote control

As early as Windows 2000 Server, Microsoft provided the Remote Desktop Connection component in its operating system. The Remote Assistance Service developed based on this technology enables others to solve their own problems through the network, and the entire process is interactive, users can interact with engineers at the other end of the network to solve problems through text and voice. Just a few days ago, Lenovo launched its self-developed "Lenovo desktop consulting service" system and configured it with the yangtian series of Business computers and Sunday series of laptops, it aims to solve problems more intuitively by logging on to the customer's computer, saving the time and manpower required for on-site services.

The ability of hackers to change program code at will is also memorable, but this has also led to a long discussion of network security.

However, starting from the concept of remote control, the concept of remote control has entered people's life. What is around it is not only a "assistance" function in good faith, but also a function that allows people to learn more about it, it is a dangerous term for Trojans and hackers for the purpose of "Stealing. Can the Lenovo desktop consulting service system, which was born with this double-edged sword, provide reassuring security? Can we replace our on-site engineers to solve our substantive problems? In the following article, we will answer your questions through tests. In the materials on Lenovo's official website, we can see that the "Lenovo desktop consulting service" refers to providing Lenovo customers with high-quality telephone and network technical support services, lenovo desktop consultant engineers help customers answer questionsApplication Software,Operating System,Virus fault,Spyware RemovalConsultation and technical support.
 
This service will provide Lenovo customers with functional consulting and technical support for up to 147 types of software, including operating system software (such as Windows xp ista series) office application software (such as Office2003/2007 series), email software (such as Microsoft Outlook), graphics and design software (such as ACDsee and Photoshop) anti-virus and network security software (such as Norton, Kaspersky, and rising star), Web browser software (such as IE and Mozilla Firefox) and FTP transmission software (such as FlashGet and Leap FTP ).

Lenovo will also provide service support based on multiple telephone and network channels for problems that cannot be solved by customers themselves. After obtaining the consent of the customer, Lenovo professional technical engineers can solve the problem for the customer through the remote operation tool dedicated by Lenovo desktop consultant. To enjoy this remote consultancy service, the customer first needs to download a client software from Lenovo's official website. This process is simple and only requires 1 ~ The download process can be completed in 2 minutes. The detailed steps are shown below.

After installing the client, you can log on to the service page through the dedicated host account of each Lenovo computer, click Start service, and enter the Lenovo desktop service advisor system, consult with Lenovo professional technical engineers through text.

After logging on to the communication interface, the method is clear at a glance. There are two options in this section. One is a chat dialog box for users to directly communicate with engineers, the other is the dialog box used by the user to apply for remote control. If you are still confused about text answers, you can apply for remote assistance from engineers.

Before Lenovo engineers remotely intervene, the system will first allow users to read the terms of the service. To protect the privacy of users, a dialog box will pop up on the desktop prompting them how to stop the assistance at any time, which is very user-friendly.

Service content:
"HelpDesk service" refers to providing Lenovo customers with high-quality telephone and network technical support services, lenovo's desktop consultants provide functional consulting and technical support to customers regarding issues such as application software, operating systems, virus faults, and spyware removal.
 
1. provide functional consulting and technical support for the 147 types of software:
Software types include (operating system software such as Windows xp ista series, office application software such as Office2003/2007 series, email software such as Microsoft Outlook, graphics, design software such as ACDsee, such as Photoshop, anti-virus and network security software, such as Norton, Kaspersky, and rising star, Web browser software such as IE, Mozilla Firefox, and FTP transmission software such as FlashGet and Leap FTP ).

2. Provide telephone and network access service support. After obtaining the customer's consent, Lenovo's professional technical engineers can solve problems for the customer through the dedicated remote operation tool of Lenovo desktop consultants.

3. Service Support Time: 7 days a week (Monday to Sunday), 9 hours a day ).

4. Service term and number of times: 10 technical support opportunities will be provided within one year from the day on which the customer purchased the service and registered successfully, this agreement is terminated if the customer's registration time exceeds one year or the number of services reaches 10.

(The above terms and service content are copied from Lenovo's official website) Click to go to>

We will first test whether remote assistance can be performed. Here we