Report of the hotel management system

One purpose

  Hotel in the normal operation of the room resources, customer information, settlement information management, the use of hotel management information system in a timely manner to understand all aspects of information changes, is conducive to improve management efficiency. The service system of the modern Tims (Tourism information Management System), which is flexible and scalable for end-users, is used to meet the needs of hotel business, the development of market environment and the change of management mode. System development has a sense of advance, emphasizing the standardization of the system, serialization, modular design, has a clear functional module structure and technical support module structure, according to the hotel's different stars, size and capital conditions, divided into a number of grades, make full use of the current cost-effective best technology product composition module, flexible combination integration. Easy system maintenance, modification and upgrade, to facilitate the hotel according to their own situation, batch by stage to implement technical transformation, easy to follow the system dynamic development of the world's advanced technology.

  Modern Hotel is a collection of rooms, catering, communications, entertainment, business culture and other services and facilities for the integration of consumer places, hotel hotels organized a large number of service items, information, to improve labor production, reduce costs, improve service quality and management level, Thus promoting economic efficiency, must use the computer to carry on the modernized information management, the Century Star star hotel management system is designed for this reason, this system is one set applies in the big, the medium star hotel use the outstanding system, the operation is simple, the flexibility is good, the system security is high, the operation is stable, is the manager's century

Century star hotel management system is according to the National Star Hotel standardization Business program flow design, the use of advanced database systems and development tools, after repeated verification, the actual operation, and in the country users have been praised.

Century star hotel management system is the use of C/s structure, operating under Windows nt/9x a full range of modules can be highly integrated hotel management system, design to the sales department, the front office, catering, housekeeping department, warehouse, finance and other major functional departments, comprehensive functions, Central database support remote direct access, fast query speed, stable performance, is currently a very good set of hotel management system.

Composition of functional modules of two software and analysis of system functions

The system provides the following functional modules, which can be chosen according to the different size of hotel components.
Room check-in, cashier room Warehouse Management
Chinese Food cashier Management Western Cashier
Entertainment Cashier Management General Manager inquiry
General warehouse management of financial management
The management of the management of the telephone program of sauna cashier
Management of Beauty Salon in labor and personnel management
Business Center Management store supermarket cashier management
Room VOD, Broadband charge management IC Card
The overall task of the system development is to realize the systematization, standardization and automation of all kinds of information in the hotel.

Main completion function:

The establishment of room standards, the standard information input, including the standard number, standard name, room size, number of beds, housing unit price, whether there is air-conditioning, television, telephone and private bathroom.

Room Standard Information modification, inquiries and so on.

Basic information input, including room number, room type, room location, room price, notes and so on.

Basic information of the room inquiries, changes, including room number, room type, room location, room price, notes and so on.

The remaining room information inquiries and so on.

The input of booking information, including room number, room type, room location, room price, customer name, customer ID number, check-in date, discount, memo information, etc.

Reservation information changes and inquiries, including room number, room type, room location, room price, customer name, customer ID number, check-in date, discount, memo information.

Input of settlement information, including room number, room type, location, room price, customer name, customer ID number, check-in date, discount, settlement date, memo information, etc.

The Settlement information modification and inquiry, including room number, room type, room location, room price, customer name, customer ID number, check-in date, discount, Knot date, memo information, etc.

Third, the network structure

The system uses multi-layer structure, set up the special data server inside the hotel, do not provide Internet access, ensure data security. The system can add Web servers, provide booking, customer history and other information to provide authorized external Internet access, Web server and internal data server between the use of special interface procedures for room state, customer history and other data upload and online booking data, two-way interface program can be near real-time data transmission, Ensure the timely response of online booking information.

Iv. Development Tools

Century star Hotel management system using Delphi development, excluding the software expansion, and then upgrade the worry, to ensure that the user's current and long-term interests. Delphi is the best enterprise-level development tool in the world today, and has many outstanding advantages. At the same time, we can according to the different needs of customers to provide other tools developed by the system.

Five, database systems

Microsoft SQL Server, Oracle, etc. are high-performance database management systems designed for distributed client/server computing environments. It is paired with Microsoft Windows nt/windows2000 Server or UNIX to provide a powerful business application for your business. Century star hotel management system through the ODBC or direct-attached driver can be with Microsoft SQL Server, Oracle and other hooks to fully meet the hotel's operational requirements.
System Design

  A large Computer management system, must have a correct design guidelines, through reasonable selection of data structure, network structure, operating system and development environment, constitute a perfect network system, in order to give full play to the advantages of computer information management, According to the actual needs of the club and the experience of our years of design implementation, the design of this system is carried out according to the following principles.

1 Utility-oriented

system to the user's needs as the goal, in order to facilitate the user principle, with the integration of advanced management experience, in general, the mature century star hotel management system framework, according to the actual needs of the user function, for the user to carry out two times development, Tailor-made a set of advanced management system, and will be in the unified Windows Nt/9x graphics interface to provide a variety of practical functions, as far as possible to reduce the use of training, implementation and maintenance time in use. Fully meet the needs of the present and future, and truly provide strong support for management and decision-making.

2 Advanced and flexible
System fully applies the existing mature network technology, software development technology, Advanced Client/server structure, and High-performance 32-bit large network database, to meet the day-to-day operation of large chain customers, mobile office, the need to carry out e-commerce. At the same time, users can flexibly set parameters and various code, to adapt to their special needs.

3 Stable and reliable

through the selection of advanced development software, sophisticated network structure and safe and reliable database, coupled with the optimization of hardware selection, so as to ensure system reliability and fault tolerance.

4 Maintenance Extension Convenient

All the design of the system is in accordance with the existing international standards, in order to improve the openness of the system, facilitate the expansion of business and system expansion, easy to maintain the software and hardware, upgrades, etc., so that the system can adapt to the future needs of the enterprise.

Six hotel management system at home and abroad

In the early 80, the development of the domestic hotel management system, fully absorbed the essence of foreign management system, combined with the actual situation in the country, gradually developed into mature, the early 90 has formed a number of mature software systems, at the same time, the production of several full-time engaged in the hotel industry Computer Management System Company. By the middle and late 90, with the popularization of the computer in the hotel application, the continuous development of computer technology, the hotel management system has developed into a new period, the new system platform, new system features and development direction of the emerging, mainly reflected in the system basically go to the client/server mode of Windows version, The function is more detailed and perfect, the system is more stable and reliable. "For software developers, small software vendors are phasing out," says one industry insider. To the user, the domestic big system slowly enters the five-star hotel market, but formerly was basically monopolized by the foreign system. ”

From the national market distribution point of view, east China's Shanghai, Zhejiang, Jiangsu, Shandong, central China's Hunan, Hubei, south China's Guangdong, north China, Beijing and other provinces and cities, computer penetration and application level is relatively high, but relatively market base is better. New hotels and some old hotels have not yet used Computer Management, many old hotels for various reasons need to update the computer system, in general, although the market is not as fast as the previous years, but there is still a lot of potential to dig.

Technology to the broad prospects, put on the market review, technology to the industry's push seems to be less comfortable. The application of science and technology in the practice of production, a fact can not be ignored: technology, market, concept, human-machine relationship of many factors will become a smooth use of technology, which directly manifests the development-application contradictions, demand-supply contradictions. Rather than hotels requiring it to provide technology, they need a new management model. At present, some hotels in the application of hotel management system still stay in the ' bookkeeping ', far from rising to its management model changes. Industry insiders think: "Hotel management software is definitely not ' accounting type ', but ' management-type ', and is to provide scientific means of decision-making, the key point is to let the hotel both open source and can throttle. "If the hotel does not break through the management mode, the management system can only become the hotel's" high price equipment ", and the breakthrough of the management mode is the breakthrough of the hotel decision-making concept. In the concept of a major breakthrough in the face of the current mixed it market, the hotel will choose its good people.

Hotel management system has a broad market prospects, profitable returns. But in fact, the hotel industry itself has entered the era of meager profit and even loss, coupled with fierce market competition, software developers of a single project profit is not as good as before, resulting in some of the weak developers were eliminated. Hotels using the system, because of the loss of the original developer's technical support, also had to change the software system, resulting in investment waste. On the one hand, the whole industry does not have a self-regulatory body, the state does not have a certain assessment mechanism and the corresponding hierarchical system, so that some fundamental unconditional company can enter the market to participate in competition. On the other hand, the hotel industry's investment in various, the importance of the software is not enough, or mistakenly selected developers, or abnormal prices, resulting in the hotel and the formal software business both sides are damaged interests. Of course, the hotel industry involved in information systems and products are numerous, but lack of uniform industry standards to make each supplier coordination, on the one hand, the waste of resources and incompatible, on the other hand, also hindered the overall level of improvement, can not fully meet the needs of the hotel.

In the technology development and hotel demand, the hotel it existing demand-supply contradictions:
One: technical function and hotel demand dislocation. The current management software system has not been able to effectively solve the hotel's current key problems-sales and cost control. Now the hotel management software is used for internal operation and management, the main demand point is to improve efficiency, not to mention direct cost reduction. To a certain extent, after the hotel uses the computer, the labor cost may not reduce, may even increase. After the use of computers, only the management of the degree of quantification, data flow speed. The hotel's immediate paradox, however, is that, in an industry slump, the proportion of input and output benefits is always weighed. In China's hotel industry is still in a relatively difficult stage, increasing expenditure is particularly important, directly to the market's technical requirements increasingly prominent, and the hotel directly facing the market sales means still stay in visit, telephone, fax and other traditional forms. The existing software can not directly help reduce income and expenditure, this is the current gap between technology and demand. A software developer issued such a sigh: "At present, no good hotel software can make the hotel has the characteristics of business, the guests have a direct impact." For example, the CRM (Customer relationship Management) concept that has been used in other industries has not been fully applied in the hotel industry. "This is one of the main reasons hotels don't want to invest more in it."

Second: Technology and service subject dislocation. The current hotel it is not directly to customer service, but only assistant management of the "behind-the-scenes hero."

The successful model of the IT application of foreign Hotel group is as follows: Marriott as a part of the Enterprise strategy Revenue Management system, through automatic identification, mining the single guest's consumption potential, increase the overall income.

Calson's global reservation system is the most efficient and scalable booking system in the industry, and it also implements a comprehensive customer satisfaction program through an online database. Courtyard's intranet reduces the cost of supplies and labor by electronically publishing all of its internal manuals and printing materials. Ritz-carlton set up a full-time to provide residents with it technical support services. The online booking system provided by Radisson for travel agencies returns to the travel agency based on the number of rooms booked. Impac a touch screen device in each hotel lobby to conduct customer satisfaction surveys. Promus through computerized performance pay system, enhance staff morale, reduce service errors.

Overall, the domestic hotel IT technology development Status quo is: 1, the demand is not clear, so that the hotel project engineering strong, inadequate production, developers of the overall cost of high, research and development lack of motivation. 2, there is no industry uniform standards, manufacturers fragmented, market differentiation led to the difficulty of product integration. 3, product promotion relies on administrative means and network, inhibit the introduction of new technology and technological innovation, not conducive to the formation of their own product characteristics and quality control.

4, foreign excellent brand of Low-cost entry, monopolized the domestic high star market, developers profit space decline.

The meaning of the seven topics:

In the 21st century today, customer demand-oriented, innovative, realistic and pragmatic, continuous learning, the pursuit of excellence "business philosophy, for the vast number of small and medium-sized enterprises to provide a strong guarantee of business management. Go all out to provide customers with satisfactory products and services, and work together for the rapid development of information industry as a greater contribution.

Eight references:

A hotel system design Shanghai People's publishing set

B China Hotel management software market perspective