Every weekend, at the end of the month, forcing a sales team to become one of the key tasks, how to complete the sales target of the month, 20 to teach you a single skill! Force alone is the most important part of the entire sales business process. If forcing a single failure of your entire business will fail, in fact, the entire business process is a "forced" process, forcing the mastery of skills, not too hasty, do not slow, should be relaxation, step by step, but also to Xiao's reason, move to the sentiment. Let's talk about how to force a single.
1, to think about a question, why has the customer not signed with you? What's the reason?
Many colleagues suggest that customers are always on the drag, I think not the customer in the drag, but you in the drag, you do not change. Always waiting for a customer to change, is it possible? Doing business never emphasizes objective reasons. The customer does not have to sign the order must have you not to do in place, thinks? This is a question of mentality!
2, recognize the customer, understand the current situation of customers, what is the cause of your obstruction?
You must firmly believe that every customer will be with you sooner or later, this is only a matter of time. The job we have to do is to advance the time ahead. Reason: Consciousness is not strong, no plan, sales is not good, just agent, building a new plant or relocation, is restructuring, a single, limited customer, too busy, too expensive, for you or the company do not understand, distrust, no one management and so on all kinds of reasons, we must strengthen their faith.
3, as long as the idea does not slide, the method is always more difficult.
Do not panic, do not mess, clear-headed, thinking clearly. There are problems we want to analyze, solve, the problem is normal, we just like the challenge, very interesting, life is full of fun, like a fight.
4, seize the customer's psychology, customers want to think, anxious customers anxious
You need to know what he's thinking, what's he worried about? What is his concern?
5, all in control, you are the director.
Your mind must be positive, how do you guide the customer to turn the disadvantage into an advantage, and turn the adverse factor into a favorable factor.
6, to solve problems for customers, to help customers do something
For the customer seriously responsible for the customer to do practical work, do good deeds, so that customers feel our working attitude.
7. Conquer Customers
Carry forward the MA locust sucking blood and suck the spirit, this spirit is not only reflected in the work time, there are spare time, must have patience, perseverance, perseverance, with your dedication to move customers, to let customers say: Alas, the lad I really took you. Your spirit deserves our business people to learn. Come and do it with me! I hired a high salary.
8, can solve the solution, can not be cop, the problem is diluted, avoid.
This requires that your mind must be flexible.
9, the assumption of the transaction method, is one of our common methods to do one.
Let him have a look at our customer case first, and so on. or fill in the form before signing, when talking about the same time, to say: We do the formalities (sign the contract), do not say too prickly words.
10, forcing a single is "hearted", is forced to deal with the law
In order to majestic the potential, bang will be customers. Let the customer feel that there is an irresistible force.
11, the establishment of a "dream"
Let the customer think of our network to bring him the various benefits, let his dream come true.
12, give customers some benefits (rebate), but also the last killer, we must seize the customer's heart
What do you mean, to whom? Who is the important person, how to give? Let customers eat comfortable, rest assured. Or in the way of gifts.
13, give up, of course, only temporarily, to retreat
Don't waste too much time on some "old stubborn", just let him not forget you.
14, leadership procrastination, do not play a positive role, not to Mister recommend
Solution: To the middle-level leadership pressure, to instill in it: we recommend to it, if because of his reasons did not explain to the boss, and so the boss attention to this matter when he found that middle-level leadership did not report, or competitors do good, their company did not do the benefit, the boss to find the responsible person, ultimately will be the middle-level By the way this responsibility is blamed, it is not to be neglected. If the middle leader does not attach importance to the negotiation process, the contact information of the general manager can be found in other ways to direct dialogue with him.
15, learn to observe, learn to listen.
When talking with customers, we must observe more, through the observation of customers (eyes, manners, expressions, etc.), timely understanding of the customer's psychological changes, to eliminate the obstacles in the embryonic state; by listening to understand the real needs of customers, so it is easy to reach a consensus with customers.
16. It is not a chance to lose.
When negotiating with a customer, because your introduction has aroused the desire of customers, then should use the assumption of the transaction method, in the same time with the customer chat, the contract and accessories out, while chatting with customers some and the signing of unrelated things, such as their peer development or appropriate flattery for him, while the contract and the schedule to fill in the signed seal.
17, seize the client's weaknesses, finishing a foot.
When talking with the customer, the customer just say the product will want, but compare again, you go back to wait for my phone. At this time try not to wait, seize the customer's weaknesses, first flatter and then force a single.
18, grasp the opportunity to facilitate the signing of the bill.
The mind of man cannot be concealed, but it is always manifested by language or behavior. Keep an eye out when visiting. Generally speaking, the following is the time for the customer to buy the desire to start:
(1) Verbal signals
1, bargain, the demand price float.
2, inquire about the specific services of the project, the effect of production when.
3, when asked about the production cycle.
4, ask the effect of the network, at present for which customers bring better benefits.
5, to express their sympathy or the topic to reach the climax.
(2) Behavioral signals:
1, constantly to read the company's information.
2, the requirement to visit the company, visit is to show a strong interest in the company.
3, the beginning of consultation with the third party.
4, when the expression of excitement.
5, the body forward tilt, constantly nodding forward, smile.
6, there is indecision expression when.
19, the customer to make a final decision.
When you negotiate with the customer to a certain extent, when you encounter obstacles, you have to try to make the other party final decision. For different scenarios, you can try the following methods:
(1) Assuming that the customer has agreed to sign up: When the customer repeatedly appears to buy signals, but hesitant, you can use this technique, so that the other side according to your thinking to make decisions. Such as: Customers do not know much about the network industry, but also feel that the network on the enterprise, product propaganda is good, and do not know which version, we can say to the customer: "(XXX) total, you see is the first time to set up your website, and then depending on the effect of adding features, or a one-time enterprise, product publicity to Do you want to do the best? There's not much money anyway! What do you think? "So the customer will be introduced into your thinking, not thinking about doing it, but thinking about what to do, and actually agreeing to do it." To make an agreement in the negotiation of such a second election.
(2) Help customers choose: Some customers even if intentionally do not like to quickly sign a single, but in the company's choice, the effect of the site and so on. At this point, we need to assess the situation, to relieve the customer's doubts, rather than rush to talk about orders.
(3) Hard to get: Some customers are born indecisive, although the service you are interested, but procrastination, slow to make a decision. At this point, you may wish to pack your things and make the appearance of taking a farewell. This kind of behavior, sometimes urges the other party to make up his mind, but in the competitive situation, can not really leave the customer, even if left, also need to contact immediately, in order to avoid being drilled loopholes.
(4) Apprentice: In your words, all kinds of methods are ineffective, see the deal made, may wish to try this method. For example, "(XXX) total, although I know that network propaganda is very important to your company, perhaps my ability is very poor, can not persuade you, I concede." But before I concede, would you please point out my mistake and let me have a chance to improve? "Like this humble discourse, it is not only easy to satisfy each other's vanity, but also to relieve each other against the attitude." He may try to correct you, encourage you, and perhaps bring a chance to sign.
(5) Proposed deal
A) Now that everything is settled, let's sign an agreement.
b) Do you still have questions on the payment method?
c) Do you still have any questions, do you want to ask people?
D) We first sign an agreement, I also began to prepare the following work, so that your early advertising publicity for the early consumer, early benefits.
e) If you sign an agreement now, what do you think we have to work on? f) What time do you want your advertising to be in the face of consumers? If you ask for it soon, we have to do it quickly, such as signing an agreement, preparing information, etc.
20, the signing of the attention matters:
(1) Careful gossip, lest naught, can not easily allowance.
(2) As far as possible in their own authority to determine the matter, really not, then call the manager for approval, we must let customers feel that you have done their best to help customers to maximize the benefits.
(3) Do not expose too happy or too happy expression.
(4) Try to eliminate each other's restlessness and make it feel the best choice.
(5) Leave early.
(6) cannot argue with the customer-at the last stage, not with the customer's critical remarks
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Sales to dare to force a single, you will force a single?