Sap crm Project note (14)-How can it be used?

I have been on a business trip for the last month. Apart from the Panel service policy negotiations in Shenzhen last week, the rest are mainly for call platform integration. To be honest, the company does not pay too much attention to the CRM project, and the platform transfer is also very hasty, which brings many obstacles (such as RDC) to the implementation of the current project ). This week after I came back, I spent some time testing the new spare parts process. In addition to applying for spare parts from the service provider, the rest were completed in R/3. There should be no problem in the process design. The VMI of the claim can be said to be management innovation, but the problem is that such operations are complicated for the provincial spare parts administrator. I went out for inspection last year because I had previously conducted material management, so I checked the spare parts carefully. At present, the spare parts library of the provincial center lacks the basis of account-to-account consistency. The daily and monthly settlement of income and expenditure has not yet been established. On this basis, I think it is highly risky to implement credit for sales of spare parts and VMI. Further channel inventory management will become a decoration if we do not clarify the relationship between the provincial center and RDC. These opinions were put forward at the meeting in the afternoon. We will discuss with HM and LJ of the spare parts management department in the future to ensure the operability of the launch process. In addition, in terms of the maintenance responsibilities and methods of the customer's primary data (service provider's network information), I had previously foreseen differences. From the Demand Survey, I and the implementation consultant insisted on maintaining the service price at the customer level, but the service network management department insisted on maintaining the price according to the agreement. Results: During the test, we found that the current maintenance workload has reached 0.2 million records. The original plan was handed over to the provincial centers for self-maintenance, but they did not know that the maintenance permissions of the primary data could not be granted. Of course, it can be maintained through batch input, but both I and the consultant know that more than 0.2 million of batch input will not only affect the normal operation of the business, but also have the possibility of killing the system. SAP batch input is a very interesting technology. It is equivalent to performing a robot simulation manual operation in the background, but it is generally used to import static data during initialization. If the normal business requires a large number of batch input, it is necessary to let people go. This problem also needs to be solved. Why is this Shouji named "cool and cool? I think that our current demand is actually better able to solve the problem using Starcraft software. SAP CRM is not a long term for household appliance service, and the amount of development and interfaces is very large, system risks will be gradually exposed after going online. But why sap CRM was selected at the time, mainly from the company's information strategy. The company's current information core is sap ECC (R/3), and subsequent peripheral application systems will be centered around it. In addition, the NetWeaver platform's support for SOA, therefore, sap crm is the right choice. In fact, what we were most optimistic about at the time was Oracle Siebel (which is very rich with the interface components of sap r/3, there are many cases of Siebel CRM used by the world's top 500 ERP companies), but it is a pity that the price is not enough. Therefore, our company does not need to use non-SAP in the selection of information systems, but it must have a good interface with sap erp. After all, ERP is the core and fundamental of enterprise informatization. From the CIO's point of view, if we select domestic Starcraft products, the home appliance service is very suitable for our needs, but the price is that it is too difficult to integrate with ERP. Not because of the technical interface problems of. NET and SAP NetWeaver, but the customers in ERP Code It is too difficult to synchronize the material master data, BOM, and supplier master data. Moreover, Changhong International has already started. The system should consider a series of problems such as multi-currency, multi-language connection with the financial system of different countries, and later sales channel management. It is of course the option to choose sap CRM. The system selection cannot be based on the current requirements, so from this point of view, "it is necessary to use a knife to kill chicken "! Link: Sap crm Project Note series sap CRM Project note (13)-desired sap CRM Project note at the corner (12)-not in progress
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