Several major features of call-to-call bounce screen software

Call-to-call Bounce screen Software (hereinafter referred to as "call-through") as the name implies when the customer calls, can quickly pop up on the computer customer details (such as customer name, telephone, address) and business records and other relevant preset information. If the call number is unfamiliar number, the listener can answer the phone at the same time ask and add customer information, simply speaking is a customer call management software, customer calls when the computer will pop-up customer details, understand the customer can seize the customer, so that we can fully grasp the customer needs, conducive to business negotiations and docking, Also convenient for the customer's late maintenance, so call-through is a can help users to better manage the sales and service of each link, to provide customers with quality services of the telephone management software.

1. The call-through software can control which or several of the phone's screen is needed, and if there are two or more phones can be set, as long as the "Software Settings" in the listening line number in the corresponding number can be set.

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2. Call-through software has two different pop-screen mode can be selected, users can choose according to their own needs to suit their own screen, one is an elegant screen, one is forced to play screen. Elegant screen, meaning that when the call-through software in the screen will not block the work we are doing, regardless of the running program will not be limited or disappear, the screen can still continue to operate, the other way as the name implies, with the elegant screen function, for some special positions, The way it is set to force the splash screen also has its advantages.

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3. The call-through software can save all the complete call history, including the call time, calling, called, call length, call status and all the pre-stored basic information, etc., these records will be well preserved, is very valuable information records, look very convenient.

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4. The call-through software can also query a line number of the total number of calls, in the "statistical report" can be queried, including received calls, missed calls, outgoing calls, the total number of each call status. The query criteria for the statistical report are monthly, yearly, by day query, and then enter the corresponding line number in the line, click the "Analysis" button, in the following display list will show the total amount according to the condition statistics.

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5. Call-through software also has a very useful SMS features, including hanging SMS, that is, to connect the customer phone, the other side hangs the machine, the software will automatically send a text message to the customer, can be the blessing of the other party or the company's communication methods, so that customers feel our service attitude is very enthusiastic, work very meticulous. There are missed phone messages, is no answer to the phone, the other side hangs the software will automatically send a message text messages, to the other side to express their apologies and send an other contact, so as not to lose customers, so that customers have a good impression on us. Also has the birthday text message, the batch sends the text message and so on can realize. All kinds of SMS templates can also be set. In addition, the time interval of hanging SMS is can be set, the default time interval value is 24 hours, that is, the same number within 24 hours of all incoming calls can only receive the first time after the SMS reply, to avoid too frequent SMS reply to the other side caused unnecessary impact. In short, the call-through software SMS is very powerful, very convenient.

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Call-to-call bounce screen software is a computer can realize the screen, display call information, and record the unified management of the telephone management software. Customer calls can be in the first time to know the customer is which customer, have not called before, consulted about what problems (call Memo), the previous transaction records, and so on, better to serve the customer, for the future customer maintenance also played an inestimable role, So call-to-call bounce screen software is a magic weapon for enterprise management and customer service.

Several major features of call-to-call bounce screen software