So ICBC's online banking upgrade

Yesterday, I operated ICBC's online banking system. All the financial accounts were invalid. I wanted to look at the sale of precious metals and see how gold and silver were soaring. As a result, I went in and saw that my account was gone, all the previous purchases are missing. Think about the possible upgrade. Even if there is no such prompt on the webpage, it will be disabled. I log on again this evening. I still can check it online and try to delete cookies. I still can't, but I can see my financial account, but you still cannot find the card number or the like. I had to call 95588.

1. This problem is indeed caused by ICBC's online banking upgrade. Not every user is an IT user. How can this problem be solved.

2. After the agent is connected, let me delete the temporary files. I have already deleted the files. I will be able to hook up and delete all the files for insurance purposes. Turn Off IE, open it again, continue, and the phone doesn't know why it crashed.

3. Call again and connect to Agent 23592. She asked me to repeat the test and even try again later. If a computer is deleted, it is deleted. If it is not deleted, it is not deleted. If it is so chemical, it is too unreliable. I had to say that I did it n times. What is the method of ie9? I want to tell her that I am using Vista, which is not the same as XP and win7. It seems that the other side of Vista does not understand it, forget it.

4. Another guide of ie9 is to delete files manually. She told me to "Close IE and open hidden files ". I didn't understand it. Let her talk about the guidance. Hide the file, that is, in the file browser, the menu is not found, and then I think it is Ctrl-F, it seems that the previous virus is not 360, and when I did not buy the Jiangmin firewall, I manually delete the file, however, it proves that money for anti-virus software must be spent. I have set to show hidden files. However, I believe that such guidance is not about it. Who knows how to do it. CTRL-F-> Tools-> Folder Options
-View-to set hidden to display.

5. Delete the content in c: \ Users \ <user> \ appdata \ Local \ Microsoft \ Windows \ Temporary Internet Files. Vista or ie9 may be deleted on IE or cannot be cleared. You need to delete it manually.

Conclusion:

1. Because it is BS, not CS, there is indeed no client, just like what you want. However, the appreciation of a version leads to the failure of normal business use in regular browsers.

2. Do not think that users are all IT professionals. Many people do not understand this, and they are responsible for complicated operations.

3. There is no step by step on the ICBC website to explain how to restore the service. If you copy a copy of the image, it is very helpful for non-professionals, especially manual operations. The first step is to disable it, the second step is to open a hidden file.

Conclusion: from the IT perspective, such an upgrade fails completely. It is a typical failure case to require customers to perform such complex operations. Although the customer service has guidance, it is not clear, and the most basic information should be provided on the ICBC website. Really. Alas! How can it go backwards in this year ......

Key side effects

However, this leads to another idea. Because these operations do not exist in the passbook, and I don't even know how to tell the bank about what you should have done, this suddenly caused me a strong sense of distrust of online banking. So insecure.