Soft examinations High Students: March 26, 2016 jobs

1 Quality Management

1.1 Basic principles of quality management?

1.1.1 The multi-requirements with practicality as the core;

1.1.2 Systems Engineering: the need to use a systematic view of the study of quality issues, quality management as a large system (such as enterprise management, the whole social system) in a subsystem;

1.1.3 Staff participation Management: emphasize to rely on the general staff to improve quality management, pay attention to human factors;

1.1.4 Management and first focus on: providing all-round support, especially resource support, for the quality assurance work that has a key role in the success of the project;

1.1.5 Protection of consumer rights and interests;

1.1.6 for the international market.

1.2 Goal of Quality management?

1.2.1 of customer satisfaction

1.2.2 Prevention is better than checking

1.2.3 processes in each stage

1.3 What are the main activities of quality management? Remember

1.3.1 Quality Planning

1.3.2 Quality Assurance

1.3.3 Quality Control

1.4 What are the four aspects of the quality management process? (remember) (press P ' DCA to understand memory)

1.4.1 Establish quality standard system

1.4.2 to monitor the project test

1.4.3 will actually compare with the standard

1.4.4 Corrective Error Correction

What are the 8 principles of 1.5iso9000 Quality management?

1.5.1 Customer-centric

1.5.2 Leadership role

1.5.3 Full participation

1.5.4 Process Method

A systematic approach to 1.5.5 management

1.5.6 Continuous Improvement

1.5.7 the decision-making method based on facts

The relationship between 1.5.8 and supply-side mutual benefit

1.6 Total Quality Management is a total? All? All? Quality Management? It consists of 4 elements: structure, technology, personnel, and change-driven people.

1.6.1 Total Quality Management is an all-round, whole-process, all-enterprise quality control

The 1.6.2TQM consists of 4 elements: structure, technology, personnel, and transformation drivers.

1.7 What are the 4 core features of total Quality management?

1.7.1 all staff See Quality management

Quality management in the whole process of 1.7.2

1.7.3 comprehensive approach to quality management

1.7.4 comprehensive results of quality management

1.8 Six Sigma means six times times the standard deviation, on the quality of each million bad product rate is less than how much?

1.8.13.4

What is the core of the 1.9 Six Sigma management law? And what does DMAIC mean? What are the four elements?

1.9. The core of the 16 sigma approach is to apply a process of all work seats, using a quantitative approach to analyze the factors affecting quality in the process, identifying the most critical factors to improve to achieve maximum customer satisfaction

1.9.2DMAIC is determination, measurement, analysis, improvement, control

4 Elements of 1.9.3DMAIC: Top management commitment, about fragrance participation, training programs, measurement systems

What is the advantage of 1.10 Six Sigma?

1.10.16 Sigma has the advantage of improving and assuring quality from the implementation of the project rather than testing the quality of control from the results

1.11CMMI includes which five levels, please write from low to high.

1.11.1 Initial level: The software process is unordered, sometimes even chaotic, with little definition of the process, and success depends on individual effort. Management is reactive.

1.11.2 repeatable levels: A basic project management process is established to track costs, schedules, and features. The necessary process discipline has been developed to replicate the successful experience of previous similar applications.

1.11.3 defined level: The process of software management and engineering has been documented, standardized, and integrated into the organization's standard software processes. All projects use approved, trimmed standard software processes to develop and maintain software, and the production of software products is visible throughout the software process.

1.11.4 Quantitative Management level: Analyze the software process and product quality of detailed measurement data, software processes and products have a quantitative understanding and control. Management has an objective basis for making conclusions, and management can predict performance within a quantitative range.

1.11.5 Optimization Management level: The process of quantitative feedback and advanced new ideas, new technologies to promote continuous improvement of the process.

What's the name of 1.12SPCA? What criteria is it based on? Which of the 2 models should be internal? What is the need for a second-party or third-party assessment?

1.12.1SPCA, software process and capability maturity assessment,

1.12.2 Evaluation Criteria: Ministry of Information Industry: "SJ/T11234-2001 software process capability Evaluation Model", "sj/t11235-2001 software Capability Maturity Model" 11234 is internal, 11235 is for the second party, or third-party assessment needs

1.13 What are the main activities for developing a project quality plan?

1.13.1 Collecting information

1.13.2 preparation of Project quality plan

1.13.3 learn to use tools and techniques

1.13.4 Form Project Quality Plan

1.14 The main methods, techniques and tools used to develop the project quality plan? (kee) (7)

1.14.1 Benefit, cost analysis

1.14.2 Benchmark Comparison

1.14.3 flowchart

1.14.4 Experimental Design

1.14.5 Quality Cost Analysis

1.14.6 Quality Function Expansion

1.14.7 process decision procedure diagram method

1.15 Definition of experimental design? 2 examples are presented.

1.15.1 test design is a method that helps determine the factors that affect a particular variable,

1.15.2 computer designers may want to determine how materials and equipment can be combined to produce the most reliable chips at a reasonable cost.

The cost of 1.15.3 advanced programmers is much higher than that of junior programmers, but they can be expected to finish their assigned work in a short period of time.

1.16 What are the three cost of quality? What are their definitions, respectively? and give examples to illustrate.

1.16.1 Prevention Cost: Project Quality plan, quality plan, quality control plan, quality audit, design audit, Process control, quality variable, test system establishment, quality training, supplier evaluation, etc.

1.16.2 Evaluation Cost: Design evaluation, sales inspection, purchasing inspection, testing, analysis and reporting of test results, etc.

1.16.3 defect Costs: internal defects external defects, product replacement, anti-attack repair, scrap waste, product complaints, returns,

1.17 definition of the expansion of the quality function? Why does it also call quality house?

1.17.1 the project quality requirements, customer feedback into the project technical requirements of the Professional method

1.17.2QFD Matrix as long as the shape used to determine the quality of the project looks like a house, also known as a quality house

1.18 What are the six elements of the quality house? What are their definitions, respectively?

1.18.1 Customer Requirements: Customer's comments and expectations

1.18.2 priority: The degree to which the customer attaches importance to the project of interest

1.18.3 Product or service characteristics: In order to meet customer requirements, in the product design, manufacturing or service supply to put main must have what kind of characteristics

1.18.4 Correlation Matrix: The interrelationship between the many characteristics of a product or service

1.18.5 Correlation matrix: The relationship between customer requirements and the many features that are bad for you or service

1.18.6 product or service technical parameters: measurable objective criteria can be measured

What is the main idea of 1.19PDPC?

1.19.1 a comprehensive analysis of the process of achieving the stated objectives in the planning time, estimating the possible obstacles and results envisaged and formulating corresponding contingency measures and contingency plans, maintaining the flexibility of the plan and, in the course of the implementation of the plan, adopting the original design measures at any time in case of adverse circumstances, to revise the programme at any time, So that the plan can still have a non-flocculation to achieve the intended target, when there is no anticipated situation when the circumstances, to adopt a flexible response to solve

1.20 What is included in the process improvement plan?

1.20.1 Process Boundary

1.20.2 process Configuration

1.20.3 Process Measurement indicators

1.20.4 Performance Improvement

1.21 What is included in the project quality assurance activities?

1.21.1 Clear Specifications

1.21.2 use of well-established standards

1.21.3 Historical Experience

1.21.4 Qualified Resources

1.21.5 Fair Design Review

1.21.6 Change Control

1.22 What are the four basic contents of the quality assurance activities of project management? Remember

1.22.1 Develop quality standards

1.22.2 specifying the quality control process

1.22.3 the methods and techniques used in quality characterization

1.22.4 Establish Quality assurance system

1.23 What are the technologies and methods of project quality assurance? (note) (7+2 article)

1.23.1 Designated Quality assurance plan

1.23.2 Quality Inspection

1.23.3 determining the scope and level of assurance

1.23.4 mass Activity decomposition

1.24 What is the content of the quality audit? (Whole paragraph comprehension and as an answer)

1.24.1 is a structured and independent assessment of its quality management activities and is used to determine whether the implementation of the project activity complies with the principles, processes and procedures defined in the organization and the project.

1.25 What are the basic steps of the project quality control process? (7, understood in PDCA way)

1.25.1 the different control objects in different periods

1.25.2 determining criteria or targets for control objects

1.25.3 develop the implementation plan to determine the guarantee measures

1.25.4 on Schedule

1.25.5 Monitor and inspect the implementation of the project, and compare the results of the test with the plan or standard

1.25.6 Find and analyze deviations

1.25.7 to take corresponding countermeasures according to the deviation

1.26 What are the 4 traditional methods of quality control? What are the 7 old seven tools? Which 7 of the new seven tools? Remember

1.26.1 Quality Control method

1.26.1.1 Test

1.26.1.2 Check

1.26.1.3 Sampling Statistics

1.26.1.46 Sigma

1.26.2 old seven kinds of tools

1.26.2.1 Causality diagram

1.26.2.2 flowchart

1.26.2.3 histogram

1.26.2.4 Check Table

1.26.2.5 Scatter plot

1.26.2.6 Arrangement Chart

1.26.2.7 Control Chart

1.26.3 7 new tools

1.26.3.1 Relationship Diagram

1.26.3.2 Affinity Diagram

1.26.3.3 Tree Chart

1.26.3.4 matrix diagram

1.26.3.5 finite matrix diagram

1.26.3.6 process Decision Making method diagram

1.26.3.7 Activity Network Diagram

1.27 old seven tools are for the process, the new seven tools are for the PDCA p stage, sorting problems, can be used? And? , the policy objective can be expanded. 、？ And? Schedule time, can be used? And?. Remember

1.27.1 new seven tools help managers to organize problems, expand simulation goals and schedule time, organize problems, you can use the Relationship Diagram and affinity map, expand the simulation target, with the makeup method matrix and finite matrix diagram method, scheduling time, you can use the PDCA method and the Activity Network Diagram method.

2 Project Human Resource management

3 What are the processes involved in human resources management? Remember

4 Develop a human resources management plan

5 Project Team Formation

6 Team building and management

7 What are the 3 types of organization charts most commonly used?

7.1 Hierarchy Chart

7.2 Responsibility Distribution Matrix

7.3 Text Format

What is the definition of 8RAM?

8.1 Responsibility Distribution Matrix

9WBS, OBS, RBS definition?

9.1WBS Work Breakdown Structure

9.2OBS tissue Decomposition Structure

9.3RBS Resource Decomposition structure

10 what is included in the Human resources management plan? (Total 3 Records)

10.1 Assignment of roles and responsibilities

10.2 Organization Chart of the project

10.3 Staffing Management Plan

11 What basic content should be included in the staffing management plan? (Remember, a total of 7 records)

11.1 The project human resources planning process also develops a project staffing management plan that determines when, how to recruit the human resources needed for the project, when to release human resources, determine the training required by the project members, and whether the incentive plan must follow certain conventions , security issues, and staffing management plans impact on the organization.

12 What are the tools and technologies that the team builds?

12.1 Pre-allocation

12.2 Negotiations

12.3 buy

12.4 Virtual Team

13 What are the 3 typical motivational theories? Remember

13.1 Maslow's Hierarchy of needs theory

Two-factor theory of 13.2 Hertzberg

13.3th theory of the period of hope

14 What is Maslow's need hierarchy theory, from low to high?

14.1 Physiology

14.2 Safe

14.3 Social Intercourse

14.4 being respected

14.5 Self-Realization

15 What are the factors of two-factor theory?

15.1 The first category is health factors: work environment, wage and salary, corporate policy, personal life management supervision, human-machine relationship

15.2 The second category is motivating factors: achievement, recognition, responsibility, development opportunities

16 period Hope theory, which 2 factors influence the motivation factor of a goal to people?

16.1 target potency, how valuable it is for individuals to achieve this goal

16.2th term value, which is an estimate of the likelihood of an individual achieving the target.

Hypothesis of 17X theory? What are the viewpoints of y theory?

17.1X theory mainly embodies the autocratic manager's basic judgment on human nature, this hypothesis that: ① general human Nature indolent, as long as it is possible to evade work, ② people are born to self-centered, disregard the requirements of the Organization, ③ people lack of initiative, evade responsibility, willing to obey the command, the status quo, no creativity. ④ people are usually gullible and susceptible to being incited. ⑤ people are inherently opposed to reform. Advocates of X-theory believe that in the leadership work must be mandatory, punishment and dismissal of employees, forcing employees to work hard, the staff should be strictly supervised, controlled and managed. In the leadership behavior should be highly controlled and centralized management, in the leadership style of the use of authoritarian style of leadership.

17.2Y theory is completely opposite to the hypothesis of human nature, the main idea is: ① people are born not indolent, they love work, get satisfaction and sense of accomplishment from work; ② foreign control and punishment is not an effective way for people to achieve the goal of organization, the subordinate can self-define the goal, Self-command and self-control; ③ in the right conditions, people are willing to take responsibility, ④ most people have certain imagination and creativity, ⑤ in modern society, people's wisdom and potential are only partially to be played. Based on the theory of Y, we believe that the managers of Y-theory, who adopt democratic and laissez-faire leadership, follow the principle of people-centered, tolerant and decentralized leadership in leading behavior, so that the subordinate goals and organizational goals are well combined to create favorable conditions for the employees ' wisdom and ability to play.

18 The most basic five kinds of power include which five, and briefly explain it.

18.1 legal right to give employees the right to work

18.2 force, use the threat of punishment to do things that employees do not want to do

18.3 expert rights to make employees think they have expertise

18.4 reward the right to guide employees to work with incentive measures

18.5 the right to appeal will be done according to the demands of the charismatic person.

19 What are the characteristics of a successful team? Remember

19.1 Clear Objectives

19.2 Clear organization and clear position

19.3 have written or customary workflow and methods, the process is concise and effective

19.4 have a clear assessment and evaluation criteria, fair public reward

19.5 co-development and compliance with organizational records

19.6 Working together

20 The name of the five stages of team building, and a brief explanation.

20.1 forming stages, individual members are converted into team members

20.2 concussion stage, disputed accusation

20.3 specification stage, after running-in Project manager received approval

20.4 play stage, achieve goals, team honor

20.5 closing phase, project completion, team dissolution

21 team building tools and technologies include: general management skills, training, and what else is included?

21.1 General management skills

21.2 Training

21.3 Team Building Interaction

21.4 Basic Rules

21.5 in-set office

21.6 Award Recognition

22 The methods of team management include: Observation and conversation, project performance evaluation, and what is included?

22.1 Observation and conversation

22.2 Project Performance evaluation

22.3 List of issues

23 in the management process, the most important seven kinds of conflict is which 7 kinds?

23.1 Progress

23.2 Project Priorities

23.3 Resources

23.4 Technology

23.5 Management Process

23.6 cost

23.7 persons

24 What are the sequence of conflicts in the conceptual, planning, execution, and closing stages?

24.1 Concept phase: Project priority conflict, management process conflict, schedule conflict

24.2 Planning Phase: Project priority conflict, management process conflict

24.3 Implementation phase: Schedule conflict, technical conflict, resource conflict

24.4 Closing Stage: Schedule conflict, resource conflict, personal conflict

25 when dealing with conflicts in a team environment, should the project manager recognize the characteristics of the conflict?

25.1 conflict is natural, to find a solution

25.2 conflict when a team problem, not someone's problem

25.3 The conflict should be dealt with openly

25.4 Conflict resolution should focus on issues, not personal attacks

25.5 Conflict resolution should focus on the present, not the past

26 What are the root causes of conflict? (at least seven)

26.1 Progress

26.2 Project Priorities

26.3 Resources

26.4 Technology

26.5 Management Process

26.6 Cost

26.7 persons

27 6 Ways of conflict management are 6? and explain it briefly. Remember

27.1 Problem Solving

27.2 Partnerships

27.3 Mandatory

27.4 Compromise

27.5 differences

27.6 Retreat

Soft examinations High Students: March 26, 2016 jobs