1., first need to enter the official Apple website, on the technical support page down, click "Apple ID" under the "Get Help on Apple ID"
2. In the welcome interface of the jump, click on "Manage Account"
3, my Apple ID interface Click "Manage my Apple ID" and enter your own Apple ID account and password, and then choose Login
4, after landing, we will see the personal information of our account and select "Password and account security" in the left-hand dialog box, at which point the security prompts we have previously set will be displayed, and if you want to involve the Apple ID's account security operation, you must enter the correct answer that you set beforehand. Obviously, the answer is what we're going to find today.
5. If your Apple ID is previously set up with a secure mailbox, you can click the "Send security message reset email to XXX secure Mailbox" below the question of security prompts, and then log in to a secure mailbox to receive an Apple-sent message named "Reset your Apple ID security question and answer."
6, click "Reset immediately" in the mail to jump the page, reset the security question and password.
7, if you do not have a secure mailbox or a safe mailbox has been unable to use, you need to pass the official Apple customer service to reset the security prompts problem.
8, call Apple's official customer service phone after the transfer to the artificial platform, to the customer service staff to explain the problem, that is, want to reset the security prompts.
9, customer service staff will verify some information about this Apple ID account, we only need to provide and verify on request, the general will ask some previously set security questions such as information.
10. When dealing with the problem, the other party may need us to generate a temporary PIN on the page that logs on to the Apple ID. Click on "Temporary Support PIN", will be pop-up page, click "Build" will see a 4-digit temporary PIN code
11, after the successful completion of Apple's official customer service will reset the Apple ID security question, we only need to login Apple ID reset once.
