[Problem process] I started my desktop a few days ago and turned on my computer, but I found that the optical drive was gone. Open the Device Manager 'hl-DT-ST DVD-ROM gdr8164b 'with a yellow exclamation point before it; open properties, which is displayed in the 'device status' tab in the General Tab: "Windows cannot start this hardware device because its configuration information (in the Registry) is incomplete or damaged. (Code19)
.", First, scan for viruses on the entire disk, then scan for viruses in the DOS status, or disappear the optical drive. Then, search for solutions on the Internet and try multiple methods. Finally, the problem was solved. I would like to share the solution with you and thank you for your help!
[Solution]: (applicable to operating system software environments without viruses, Trojans, and malicious plug-ins. If not, Use anti-virus software to completely kill viruses, use rising Kaka or 360 security guard to thoroughly scan and kill Trojans and malicious plug-ins .)
Click "register" to start running regedit.exe. Go to the Registry Editor and find HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ class \ {4d36e965-e325-11ce-bfc1-08002be10318} in the project column on the left, find the "upperfilter" and "loweverfilter" items in the right window, right-click to delete the "upperfilter" and "loweverfilter" items, and then unmount the optical drive from the Device Manager, click scan detection hardware change to automatically search for hardware and add an optical drive. If not, restart the computer!