Learn to Talk list is also one of the necessary skills of the designer, Hangzhou colored light soft outfit training institutions for everyone to summarize some of the notes, to avoid the lack of a single skill to cause the loss of customers:
The first error: arguing with the customer.
When you argue with the client, you are indirectly saying that he is wrong. Customers hate to be told they are wrong when they spend, especially when they are obviously wrong. They don't like to be pointed out by others to their mistakes.
Remember: your responsibility is to win the customer's sign, sign can bring you pay, commission and other real benefits, and win the debate only to meet your vanity. If the customer is questioning you and the company's integrity, or denying the quality and effort of your home Improvement program, you just need to explain it properly, or you can take it with you.
The second mistake : blindly expressing personal preferences.
You may be obsessive about your preferences, but you should remember that others are equally adamant about their own preferences. Customers often like to communicate with people who agree with their preferences, and if you strongly express the opposite of the customer, he may not want to sign with you. Do not assume that your client will agree with your own particular set of beliefs or preferences.
Third error: attacking the competitor.
If the customer does not mention your company's competitors, you should not initiate them. ; Never discuss and belittle your company's competitors by naming them in front of your customers. Never make comparisons with their home improvement designs, or attack them for any reason.
speak for your company's competitors, show a kind of tolerance and generosity , It is also an indirect compliment to you and your home Improvement program. Home improvement clients will have a crush on you, especially if your company's competitors have maliciously criticized you and your company in past interviews.
Error Fourth: The role of the design of the people to boast.
Any exaggeration of your own home furnishing design is a fatal mistake, and it makes the customer think you are boast. This is something that could damage a customer's trust in you. Give your customers some interesting or enjoyable experience when designing for other customers. Compliment your home design by borrowing someone else's words or things. Customers are more likely to accept and trust positive reviews from third parties.
Error Fifth : Feel free to commit.
in order to hold the customer , you tell the customer that you can give him more discounts or offer services that you can't, and other promises, when you can't . , You cannot admit to the customer that you are unable to fulfill your promise, that you have reduced your credit, and that you have weakened the entire customer relationship between the single and the service process.
Some mistakes that designers should avoid when talking about single