Since 2006, CMCC-AH-TC MMS fault constantly.
Many terminals with normal settings and normal GPRS functions cannot accept MMS messages!
The situation is summarized as follows:
- This fault occurs frequently on machines of older models and small brands, such as some domestic mobile phones, cect, top, and Samsung old models.
- MMS can be used normally on these machines before.
- None of the currently known solutions can make it normal
- Other GPRS functions are not affected. Most mobile phones can send but cannot receive (content cannot be downloaded)
Fault prediction:
The MMS center no longer supports these types of mobile phones, or the support is faulty, resulting in the failure to send MMS messages.
Consequence:
- When users seek help in the business office, the staff spend a lot of time debugging but cannot solve the problem, resulting in a decrease in satisfaction.
- An error occurred while receiving the MMS Message. The resulting GPRS traffic fee cannot be reduced, causing a complaint.
- Affected GPRS Service Promotion
- Objectively promoted sales of new GPRS mobile phones