Summary "Your light is on"--Discover the real problem

This book is a book on defining, analysing and solving problems, written by famous American thinkers Donnald Gauss and Villarde Wimberg, from the first edition of 1982 to the present, which has been sold as a classic in the field of problem solving, and is divided into 6 themes, Each theme has a number of lively and interesting and cautionary stories as the main line through the actual problems in the practical solution, leading to the author's important point of view in the field of problem solving. The method of solving the problem mentioned in the book is novel, but it is impossible to learn how to solve the problem by reading a book, so reading is not enough to teach us how to solve the problem, but hope to read and read the outline to understand, and finally form their own analysis and problem-solving methods.

First, what is the nature of the problem?
1, everyone see the angle of the problem is different, get the problem is not the same. The essence of the problem is the difference between what you expect and what you experience. So, to solve the problem, either change your expectations (usually lower), or change your experience (usually ascension). Only if the two are consistent, or if you think the difference between the two is acceptable, then the problem will be solved. But there are a lot of situations where you think your expectations can be lowered, but in fact you can't, you think your experience has changed, but that's only temporary. Another situation is that you change your expectations or experience, but often attract new problems, which means that every solution to a problem will have side effects.
2. Knowing that you have problems usually comes from a feeling. If you think you have a problem, then you have a problem. But what exactly is this problem? It takes a lot of effort to find, or even say you will never find the answer to the question.

Second, what is the problem?
1, do not mistake other people's solutions to the definition of the problem. It is possible that his understanding is far from the nature of the problem.
2, do not mistake the solution of the problem is the definition of the problem----especially when you use your own solution. Because your understanding does not mean the nature of the problem, or that you only understand one aspect of the nature of the problem.
3. You are never sure that you have a right definition, even after the problem has been solved.
4, do not lose heart, although you can never be sure that you have a correct definition, but never give up the efforts to seek it. Because the closer you are to the truth, the more likely you are to solve it.
5. What is the answer to this question? That is "What is the problem?" You'll never know, but every time you think about it, you'll be a little closer to the answer.

Third, what is the real problem?
1, each solution will bring new problems.
2, the most difficult part of the problem is precisely to realize the existence of the problem. For example, I have recently thought of a lot of problems, but perhaps these problems are only superficial, they come from some deeper problems.
3. If you can't think of at least 3 possible mistakes in understanding the problem, then you don't really understand the problem.
4. A disproportionate solution is the kind of solution that brings uncoordinated consequences to those who want and use the solution.
5. Don't jump to conclusions, but don't ignore your first impressions.
6. Each new point of view will bring new and disproportionate.
7, on a specific level to consider the problem. In fact, the level here is a bit similar to the angle, you see the depth of the problem (angle) is not the same, you may be the problem is not the same.
8. Don't forget to look back at all times when you're tired of wandering around looking for a problem definition, and see if you've lost your way.
9. Once you decide to use a question to express a problem, please carefully examine these questions so that this expression is a meaning in everyone's mind.

Iv. whose problem is this?
1. Before trying to solve a problem, think about who the problem is. If it is someone else's problem, don't try to solve it easily unless he needs your help. If others can solve their problems well, don't someone else. Your involvement is likely to complicate the problem.
2, if this is someone else's trouble, let it become someone else's trouble.
3, if someone can solve the problem, but he himself did not (or not) encountered the problem, then the first thing to do is to let him feel the problem.
4, know when to let "my problem" become "our problem", when can not let "my problem" become "our problem".
5, try to blame yourself----even if only for a second.

V. Where does the problem come from?
1, the root cause of the problem often contains the key to solve the problem.
2, we often blame the problem on "nature", so we can evade responsibility, do not have to work hard to solve the problem.
3, the problem is not neutral. Each problem eventually has an "initiator" and you find the "initiator" and you find the "responsible person". "Responsible person" may not be able to eliminate the problem, but at least know how to alleviate the problem. After all, someone has to be responsible for the problem, either me, or you, or us.
4. Peter's Law: "People in an organization are constantly promoted until they reach a position they are not capable of." Like the high jump, you will continue to improve the benchmark, until you finally jump, then the last time you jump past that position is your best result.
5, Paul's Law: "In modern institutions, the difficulty of work continues to improve, until everyone exceeds their competent position." These two laws seem a bit contradictory, in fact everyone is to achieve a "position beyond the ability" point. But this point is not constant, every time you reach a point that you are not competent at the moment, but your ability is constantly improving, eventually either you are qualified for the current position, and then continue to rise, or you can not be qualified for this position in the specified time (ie you have acquiesced in your ability to improve not fast enough), Then you return to the position that you are qualified for. This involves some interesting topics in the work, and there is time to roll it out.
6. The root of the problem is often on your own. Why? Because you are the first person to feel the problem and want to solve the problem. If the problem really comes from someone else (make sure you have found the root cause of the problem), then let someone else solve the problem.
7, there are two kinds of people in this world, one kind of people to do things, another person to make a job for others, away from the second kind of people, so you will be more smooth.
8, there are two kinds of people in this world, one kind of people do things, the other people enjoy the honor, stay among the first kind of people, because there is much less competition.

Six, do we really want to solve the problem?
1, even if the problem we are solving is not a "real" problem, we "solve the problem" will make it a "real" problem.
2. People seldom know what they really want unless you give them what they want. Of course, unless you're a saint, you can't foresee something that no one else knows, so you can only try to figure it out.
3. People rarely think they have a problem unless you make them aware of it.
4. Frustrating is that there are not many people who really want to solve the problem. Faced with the problem, more people are lowering expectations, not improving the experience. So they quickly "feel" that they do not have a problem.
5. Before dealing with any problems, ask yourself: do I really want a solution?
6, we never have enough time to do it well enough, but we always have enough time to do it again.
7, when we think that we have found a "real" solution, don't forget that any solution can be avoided with some side effects.
8, people often tend to regard "side effects" as the inevitable consequence of specific solutions.
9, people have a tendency to adapt: repeated stimulation will lead to less and less reaction. Adaptability allows us to ignore things that are constant in our environment, which will simplify our lives.
10. When we consider a problem, we tend to ignore what we are accustomed to in thinking.
11. The problem-solving person must see the "water" in which other participants unconsciously swim.
12, fish is always the last to see water.

Look at these six aspects, let not step into the actual development process of us, think a lot. Not thinking about what you want to say, complex or complex.

Summary "Your light is on"--Discover the real problem