System Integration Knowledge Point finishing (vii) Communication management

Communication Management

I. Communication and management content

	Start	Plan	Perform	Monitoring	Closure
Communication Management		Develop a communication management plan	Information release	1. Performance report 2. Stakeholder Management

Second, the process of communication management

Activities	Input	Methods and tools	Output
Develop a communication management plan	1. Scope specification 2. Project Management Plan	1. Project Stakeholder analysis 2. Communication Needs analysis 3. Communication technology	1. Communication Management Plan
Information release	1. Communication Management Plan	1. Information collection and retrieval system 2. Information Distribution System	1. Changes to the request
Performance report	1. Job Performance Information 2. Approved Change Requests	1. Collection and aggregation of performance information	1. Performance report 2. Forecasting
Project Stakeholder Management	1. Project Management Plan 2. Communication Management Plan	1. Communication methods	1. Issues that have been resolved

Iii. important points of knowledge

1. Basic concepts of communication management

1.1. Factors that affect communication

(1) The urgency of information demand.

(2) Whether the technology is in place.

(3) Expected staffing of the project.

(4) Duration of the project.

(5) Project environment.

1.2. Efficient meetings

(1) Make a regular meeting system beforehand.

(2) Give up the meeting which can not open.

(3) Clarify the purpose and expected results of the recall.

(4) Release the meeting notice.

(5) The meeting information will be sent to the participants before the meeting.

(6) Video devices are available.

(7) Clarify the rules of procedure of the meeting.

(8) There will be a summary.

(9) After the meeting to have a summary, refining the conclusion.

2. Preparation of a common management plan

2.1. Main content of communication management plan

(1) Project stakeholder communication requirements.

(2) A description of the information to be posted.

(3) information received by individuals or organizations.

(4) The technology or method required to communicate the information.

(5) Frequency of communication.

(6) Escalation process.

(7) The method of updating and refining the communication plan with the progress of the project.

(8) General Glossary of terms.

2.2. Process of communication plan preparation

(1) Identify stakeholder needs.

(2) An organization describing the archiving of information-gathering documents.

(3) format of sending information and important information.

3. Performance report

3.1. Contents of the performance report

(1) Progress and adjustment of the project.

(2) Completion of the project.

(3) The total investment of the project, the funds in place.

(4) Actual expenditure of project funds.

(5) The main benefits of the project.

(6) Implementation of the financial system.

(7) Performance of each functional team.

(8) Problems and improvement measures in the implementation of the project.

(9) forecast.

(10) Change request.

(11) Other questions that need to be explained.

3.2. Main steps of the performance report

(1) Collect the basis material.

(2) Project performance Review.

4. Stakeholder Management

(1) Understand stakeholder goals, objectives and level of communication.

(2) Fully understand stakeholder needs, so that stakeholders can work together to achieve the objectives of the project.

(3) Use the Communication Management plan to develop communication methods for each stakeholder.

(4) The main objective of the project stakeholder management is to promote stakeholder understanding and support of the project, which is the stakeholder's understanding of the progress of the project.

Have the potential to bring about the impact.

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System Integration Knowledge Point finishing (vii) Communication management