Talk about flat management

What is management? I have participated in a training, the teacher said, simply said, is the division of labor subcontracting rules. Everybody is clear about the necessity, the goal, the content of this piece of work, do it. Borrowing this title, in fact, I do not really understand, just want to share the online software company Zoho Some specific practices for reference.

Zoho CEO seems not too busy, watching the news, watching the industry news, send posts, he said, my main job is to talk to the team, staff. So what is the Zoho of the 3,000-odd employees around the world?

Perform their duties

The CEO is primarily responsible for forward-looking work. For example, the company's 4 business lines, are in the market in what state, over 1, 2 years will be how, 5 years later how, 10 years later how, then backward back to how we should now ... These things are considered by the CEO and will not be discussed, but will inform employees as an established strategy, why do we do so, unity, dispel doubts. As for specific to a product, the CEO will generally say, find a certain team. He felt that the team was responsible for the matter and had the most say. If everyone is clear about what they want to do, it's okay. For example, partners, there is a dedicated team management, unless it is a particularly strategic partner, high-level generally do not intervene.

Using technology to realize the management of virtual flattening

When we talk about management, we usually think about meeting, training, talking and so on. For more than 3,000 employees around the world, they will not be able to meet together, if the CEO one months on business trip to a country to guide the work how tired he is. Fortunately, the online software is one of Zoho's own business lines. The reason why I decided on this product line was that the company needed it.

This platform Zoho Connect is actually similar to the forum in many companies intranet, but the design is better use some. For example, the Human resources department can issue a notice, said to send benefits, there are mobile phones, ipad and so on, employees directly in the post select a line, the system will be automatically recorded. Paperless is done very thoroughly. The administration also posted that the free lunch can not be treasured ah, found that there is a waste and non-hygiene phenomenon, a few evidence. The CEO is very active on the forum and has taken it as a propaganda position. Big to the company annual revenue briefing, small to how to deal with lovelorn, inculcate, employees regardless of the country, will feel that the CEO is around, he said the confusion you have, he gave the direction you also easy to identify. Every Friday there is a CEO's time to answer questions, no matter who can ask.

Perhaps it is the high level of attention that makes this platform very efficient. Our Chinese team had some work to do with the Indian team, and later we found out that the Indian team might be busy responding slowly, but as long as it was sent to Zoho Connect, it would get a response almost the same day. Because the bosses will watch every day. This platform is particularly useful for cross-departmental, cross-regional companies. Because of a lot of people, the information is messy, even the CEO may not know what information in who hand. But on the Zoho connect, just shout, the full range of mobile phone apk files are where Ah? The appropriate team will tell you when they see it. If you call, the company of more than 3,000 people, you hit when Ah. Another benefit is that brainstorming. People who have other teams often talk to each other. For example, Zoho Mail, all the company's people to use every day, mailbox. As long as the use will find problems, small bugs, the UI is ugly ... On Zoho Connect every day to the mailbox team to mention, under the pressure must promote product optimization.

There are partners who think this is a good way, but it has not been carried out in the future. This is like the implementation of CRM, tools are just tools, the key is not use, how to use. It embodies a management idea, it is necessary to have a push and drive from the top to the bottom of the process.

Lead by example

Zoho's CEO is more diligent. He is very fond of thinking, from software infrastructure, data models, to the world economy, to India's democratic issues, a lot of things are very interesting. He even took some time to learn Chinese and read Deng Xiaoping's book. He felt that a lot of things were related and that there was a tendency in the slow development of things. So he was in the post of the staff, the topic is very broad, but also more easily recognized. He occasionally on the floor of the official forum to see what users are concerned about, to help reply to customer service, also help the market team to write articles, but also as the first technical staff developed Zoho Creator, an application development platform, is because he wants to reduce the threshold of people to do software.

Once Zoho opened the global user conference, the last day before the meeting, to do the final layout, the soldiers are playing, watching the ball, marketing director, CEO, and a vice president to move the information there. They said the team was too tired to have them rest. That time, the team in other countries felt that Zoho was really serious about his products, shots, which is the best demonstration.

I don't know if this is a flat management. From the Zoho high-level words and deeds to convey a message: To work hard, the company does not punch, but you are responsible for the work to bear up, not only to bear up, but also to ponder, how to do better, because others are doing so. It seems a bit like Ali. One Ali friend said, "As long as you work well, get recognition, Ali's treatment is very rich, I leave the headquarters every night 8 o'clock, Ali building is also brightly lit." But everyone and beat chicken blood, I am willing to work hard, or I am sorry for the welfare of the company. "This is the power of management. The results are all dry out. But Zoho is different from the fact that it is not driven by sales figures, but by what products should be made. The software process is their soul.

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Talk about flat management