Talk about how to communicate with customers on website construction

I believe you all know the definition of website construction, and this is no longer commented on here.

Professional design companies are now assigned to the account manager for this type of work, but often in practice, all technical departments have the opportunity to contact, the Internet Construction Station service requirements are more and more high, to undertake business or individual competition is more and more fierce, how to win the favor of customers, how to make each other communicate with you better, This is a very appealing topic.

Web site construction is different from the sale of products such simple, it is by a number of links, a number of technical support, a number of levels of thinking, which for negotiators, no doubt than web design, program development more challenging, after all, the business can not take, how good technical human resources are waste, so this is vital to the survival of the Internet company.

I do not know if everyone has a summary of the negotiations with the customer, perhaps just holding a prepared plan for the customer to read aloud. The internet has too many of its own, and Internet sites to build this value-added service is no exception. According to my summary, the first is:

1, how to the location of the site?

When communicating with customers, the first concept must be clear about the location of the customer to build the site. For each professional terminology must be very patient, very clear expression, or even if you talk about it, the other side may also be a smattering. Enterprise construction Station from the current stage of development, only three steps, the first step is the so-called internal electronic process, including the company's own web site to provide information to the industry. The second step is the process of e-commerce, such as the individual can buy the goods online. The third step is the systematic operation of electronic commerce and traditional marketing, which makes the mode of enterprise operation more diversified. It is very important to know the characteristics of the customers and understand the construction of the enterprise before communicating well.

2, make a hypothesis? The Web site that is built will probably bring the effects, effects or benefits to the business.
The topic that the customer is most concerned about, in addition to the need to strengthen customer awareness of the Internet, in China's situation, the visibility of the future development, directly with customers that the Internet at present, can be as a carrier, let others to understand your company quality products, let your company establish a brand image. For example, customers may be more interested in trying to ask customers how they found you to come and talk to them.

3, the steps to build
This is related to technical issues, because of technical problems, many customers may not want to know, but the following items they would like to know:

(1) Domain name selection: As a brand, try to put forward a number of options to allow customers to choose, as you, of course, the need for a variety of domain names and the meaning of the application of knowledge have mastered.
(2) The choice of the host: how large the site to choose what kind of host, in general, a lot of customers on the concept of virtual host is very vague. The combination of access speed, stability, and the ability to implement those Web sites may not be so abstract. For example, like, the host is like in the Commercial Street rented shop, domain name is like the number, website design is the store decoration ....
(3) Enterprise Post Office: It should be stated that this is more important than the establishment of the site, with the identity of the enterprise Domain name e-mail is an important thing. If necessary, explain how easy it is to use the Post office.
(4) Graphic design: This is the most troublesome, the most easy to rework a link, here is a skill, clear understanding of customers who will be responsible for the final validation. If you say, a few people together to review, each flower into all kinds, graphic designer is not hard to blame. Color requirements, embodies the spirit ....
(5) Column co-ordination: You can take the hands of the program with the customer to draw a tree map, this is the best.
(6) How to achieve the function of the website: to have member management? Then we need to know how to manage, the membership needs to be graded or not; With feedback form? is directly transferred there. A detailed description is important to you and your colleagues.

4, the promotion of the website
This link is best to seek truth from facts, what free landing 5,400, for some unknown customer may be effective, but ultimately, if you are a professional, it is best to advise you to tell the truth.

5, the maintenance of the website
Maintenance of the scope, fees, made a commitment should be the same as before, know that China's corporate web site after the completion of the effect is not significant? is lack of maintenance.

6. Charge
This for the account manager is the most Test experience, some are ironclad fees, such as domain name, host, for the maintenance of the site? How much do you want to report?

7, on the agreement, contract, annex
Customers seriously you have to be serious, the key issues point to the end of the other issues, a lump sum, payment method detailed description.

Well, said so much, as a trainee moderator is enough, wrong son please forgive me. And one more thing, you tell me, oh ...