Taobao promises full compensation for delivery timeout

Shang Kai (reporter Yu Shikai) yesterday, the reporter learned from Taobao that the website launched the "limited-time delivery" service. If the consumer did not receive the goods within the promised date, the website will pay all the fees.

The rapid development of online shopping increases the difficulty of logistics. The reporter learned that many online merchants often "seduce" consumers in terms of delivery in order to quickly sell their products ". For example, free shipping or guaranteed delivery in a short time. However, many consumers complain that they often cannot get the goods by the specified date ".

According to the relevant person in charge of Taobao, "limited time delivery" will be selected by the express delivery company based on their existing capabilities, or even can promise delivery within a few hours, but the maximum delivery time cannot exceed the third day. If the buyer has exceeded the promised time limit when receiving the goods, Taobao will directly compensate the consumer for the deposit placed by the express delivery company on Taobao.