Ten reasons why IT professionals have a poor reputation

1

: Very rewarding

It is a general consensus that it is a well-paid industry (not in China). In the United States, wages are second only to managerial and legal professions. But for those who earn less in other professions. Some may think it is unfair to themselves. In a society that often measures personal value in terms of money, this can cause a blow to the self-awareness of other professions.

2

: Problem response is not timely

When the Office system or secretary's computer goes down, it will need to be repaired as soon as possible. But sometimes it engineers are like the hot summer air conditioners, with too many lists on hand and customers queuing up. But for critical systems, even a few minutes of downtime is intolerable.

3

: Try Impossible Task

Doctors can't diagnose patients by phone, but that's what it support does every day. Customers who know little about the problem expect you to remotely diagnose and fix problems by phone. Alan took his father as an example and said he had spent 4 hours with IT Support staff call to resolve a problem. This process is frustrating for both parties, and sometimes the problem is solved as an impossible task without having direct access to the client's hardware-even if your patience and dedication are higher. If you've tried talking on the phone for one hours to try to solve the problem, You will understand why technical support staff are often scolded. In the short term, this situation is still difficult to improve, unless IT learns how to collect information more easily.

4

: Know it is not

Alan had some impossible tasks when he was working at CSC. CSC has a wide range of clients, some of which are old and mysterious. For example, he has been a couple of OS/2, and was then served as a OS/2 expert and was invited to solve a customer's os/2 problem. He had to bite the bullet and finally put the network printer and some hardware in place. But it also left a lot of mess.

5

: Technical and no attitude

IT professionals often have high technical skills, but their attitude towards patients (customers) still needs to be improved. The technology gap between it and customers is widening, but the simplicity and humanization of communicating with customers is challenging. How to deliver real customer service rather than just fix the problem, many IT staff need to learn in depth .

6

:

IT

Poor image of people

Image is very important. But it's not a very good image, my dissertation geeks on the keyboard to cover their own secret works, away from the stupid public. The stereotype of geeks is always love and hate. Although they disagree, they do enjoy being a geek and an onlooker. Chloe and Edgar (people in "24 hours of counterterrorism"), Maurice and Roy (the people in IT mad), Xie and Leonard (people in the Big Bang), Abigail and Timothy (people in the Naval Crime Investigation Department) Now it's in my head. If geeks just appear on TV, the public may express their love, but if they do deal with it people, they tend to classify each other as geeks and avoid the distance.

7

: is considered a job threat

Everyone is afraid of losing their jobs when the economy is depressed. And it tends to rob some of the traditional jobs, so it's also considered a bad boy. In fact, depriving workers of their jobs is technology, but "victims" don't think so. IT pros become enemies and scapegoats.

8

: "Golden Child" syndrome

It has been enjoying this treatment for many years. Any project that can improve the efficiency of the company can be fully funded and supported by resources. But it has grown up and has lost the aura of "nothing wrong", but the Golden Boy's image is still lingering. His tight manager looks at IT. The budget is still in the well-known nature will not envy only jealousy and hate.

9

:

IT

People are indispensable

Supervisors are becoming increasingly reliant on it technology and the people who hold it. Complex systems require database maintenance, technical support, and software upgrade maintenance. But non-IT pros don't like to rely on others. It is also afraid to give IT too much power.

10

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IT

Too big a hand too long

Geeks are all-pervasive, and no institution is immune. In the 90 's, the PC had sprung up on the staff's desk. Human resources, finance, manufacturing, law-all walks of life are infiltrated by IT. These PCs Information is collected and sent to the server at the Geek headquarters. This level of information access is unprecedented. Information is power, and it controls information. It hoodwink managers to worry about how much they can trust it.

Ten reasons why IT professionals have a poor reputation