The best job in the world-technical support?

The best job in the world-technical support?
 

I have been here for more than four months. Although my passion has long been trampled by repetitive daily work, I think that work is the only way to maintain my livelihood, I am also happy to get along with my colleagues. I am willing to get up at every morning and get off work at every night.
　　
My job is the internal technical support of the company. It is the kind of work that you need to call when someone else needs to solve the problem. In addition to helping customers solve problems, we also need to implement various projects of the company. Although you know that some projects are shit, you still have to do it. As a result, you often become the chicken in the middle of a hamburger, and the customer and the boss are the upper and lower slices of bread.
　　
People who know about technical support know that they are actually one with customer service. The only difference is that technical support is both selling technology and selling laughter. It may be because the customer service sells more than the customer service, only a few more dollars for this line. As we do not know, these dollars are actually compensation for the spirit.
　　
Many technical support engineers may have the dream of technical talents. Even if they do not, they may think that their lineage is a noble technical engineer. However, when these children who are full of the infinite vision of technology enter this line, they fall into the abyss, the technology is broken, the day when the little dragon girl climbs out, however, poor technical support is only waiting for frequent job hopping, poor promotions, or lucky changes. Because you are solving the same case every day, it is difficult to improve technology without relying on self-study. In the face of low-level customers, what you can win is communication, not technology. Many customers do not understand the technology at all. They just feel that he has spent money to satisfy him. You see, if he has spent money, he will be satisfied. What is the difference between me and Miss TMD? In fact, there are two differences: Miss income into her own pockets, technical support directly or indirectly converted into 99.999% of assets (9 infinite cycle) into others' pockets.
　　
I envy those technologies that have survey's support, because the fruits of your work have been quantified. Although you have luck, however, you do not know how happy you are, as we can deny full labor with some low IQ or menopausal customers. This is what you do. You may not be able to remember 99 items, but if one item is not good enough, you will not be able to eat it. Don't count on you to find out who you are, and check if you are a private target. Even if you have been providing technical support for the company, you will not be able to report revenge in your lifetime.
　　
A knife hangs on your heart, waiting for the day to come.
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I am deeply touched by this article. The IT department is actually a Technical Support Department in the eyes of enterprise executives. Therefore, our people should belong to the groups described in the above article. If we change our positioning, we will have to work hard.

Of course, I still feel this feeling. This is because a brother in the department is going to be a partner of a software company outside the company. He uses his technical skills, understanding of the company, and good contacts with IT managers of major local enterprises, the transformation is also complete. Of course, the benefits are doubled, and there are still dividends. To tell the truth, I am all jealous, haha. It seems that there is still a starting day for technical support.