In conducting customer interviews, the most common problem is that neither the client nor the developer can achieve a good consensus, or the customer is unable to fully express their desire for product demand, resulting in a vague demand.
For example, in the development of a Web page function, the customer wants a floating human window, and 24 hours of online, this development team has a certain technical requirements and manpower to complete, very troublesome, or users want to add a scoring system on the Web page, but can not express the details of the scoring, the development team will be lost in the direction.
In this respect, it is usually possible to draw out a general model through a sketch of the words to guide the client and express his wishes. In the conflict with the customer, take the best interests to make a choice to ensure that both sides can quickly and effectively complete the demand.
The common approach to demand acquisition is to conduct customer interviews and discuss with your practice what problems you will encounter, and how do you solve them?