The eternal way of the process (vi) the emergence and analysis of the gap between strategy and BPM

Implementation of BPM will certainly be able to take the company's strategy to the ground? The answer is in the negative. So what's the problem? Next, we will explain the gap between strategy and BPM by the appearance of the problem, the analysis of the problem, and the resolution of the problem three steps. This article describes the emergence and analysis of the problem.

9.1 Problems arise: a gap between strategy and BPM

The BPM project of Jiangnan Municipal Housing Bureau has exposed the following problems during its three-year operation:

(1) The strategy is not communicated to each post well;

(2) The BPM system is not able to feed back to the top management the results of the underlying execution analysis;

(3) In the implementation of macro-supervision and better public services for the community, the two has not achieved very good results. The BPM project is on the line, with no hope of high return on investment (ROI). For the government, investment is spent on taxpayers ' money, and the return on investment is to repay taxpayers and better serve the taxpayers.

Four strategies of 9.1.1 government

To clarify the issue of this section, first of all to understand what the government's strategy is. The government's strategy is to carry out its basic functions in a comprehensive and correct manner. The four basic functions of the Government are elaborated in the views on deepening the reform of administrative system in the 17 session of the Plenary.

Economic adjustment : To improve economic regulation, more use of economic means, legal means and supplemented by the necessary administrative means to regulate economic activities, to enhance the scientific, predictability and effectiveness of macro-control, to promote good and rapid development of the national economy.

Market Supervision : Strict market supervision, promote fair access, standardize market law enforcement, strengthen the people's life and property security areas of supervision.

Social Management : Strengthen the social management, strengthen the Government to promote employment and adjust the income distribution function, improve the social security system, improve the basic social management system, and maintain social stability.

Public service: pay more attention to public service, make great efforts to promote the healthy development of education, health, culture and other social undertakings, establish and improve the public service system of fair and just, benefit the whole people, moderate level and sustainable development, and promote the equalization of basic public services.

Corresponding to the four basic functions, Four strategies are: to improve economic regulation, strict market supervision, strengthen social management, pay more attention to public services .

There is a gap between 9.1.2 strategy and BPM

In the last section, we put forward four government strategies by analyzing the four basic functions of the Government. These four strategies are also the Jiangnan Municipal Housing Bureau strategy, then for the Jiangnan Municipal Housing Bureau, four strategies to achieve the realization of what? Some people say, of course, it depends on the person. Yes, specifically, it depends on the work of all the different posts in this Council. For example, the senior leadership is responsible for decision-making, middle-level leadership in charge of supervision, executive management staff responsible for the work. In the information age, using information software to support the operation of the business is a remarkable feature of this era. In this book also mentioned many times, the essence of enterprise operation is the operation of the business process, the Jiangnan Municipal Housing Authority's business operations, this feature is more obvious, most of its business is the nature of many aspects of the approval, and therefore can not be separated from BPM. More specifically, it is inseparable from the BPM based business operations model and BPM technology.

Based on the above analysis, the Jiangnan Municipal Housing Bureau decided to implement the "Digital Housing Information System" based on BPM. After two years of construction, "Digital Housing Information System" was successfully launched at the end of 2007. By the end of 2009, the "Digital Housing Information System" in the Jiangnan Municipal Housing Bureau has been running for two years, but the operation of the BPM project did not make the four strategies are fully effective implementation. What happened to the problem? So the bureau leaders invited a professional strategic consulting firm for analysis, after in-depth analysis, the consulting firm found that there are two gaps between strategy and BPM, as shown in Figure 9.1.

Figure 9.1 The two gap between strategy and BPM

The Gap one: strategy does not reach the full BPM . the four strategies of "more public service" as the government's important strategy embodied in many aspects, for the Housing Authority, its service object collectively referred to as the main practitioners, including real estate developers, real estate agents, brokerage institutions, property services enterprises, banks and other financial institutions. How can we provide better services to these practitioners? Many people who have done government projects may say, is not those things: one-stop service, a window to accept, one-time inform, a set of data internal transmission, one-time charges, a window card, lidengkequ and so on. In addition, it also includes service attitude, hardware service facilities (such as the station, waiting seat, water dispenser) and so on. Yes, that's true, but to really be bit is not to implement a BPM project. We do not analyze the reason here, the reader can personally investigate, see how many of your city's housing administrations can do it all; if you have friends to do real estate, you can also ask him if they want to sell the property including fetch room, build a security room and so on, to run the house several times, to several Windows cover several chapters, To get the pre-sale certificate. The scene of the chasm is a brain-like instruction that is communicated to an organ along the neural network without any obstacles.

Gap II: BPM the implementation of the situation can not be real-time reverse feedback to the strategy. the three basic functions of economic regulation, market regulation and social management are the responsibilities of senior and middle-level leaders, and the leadership decision-making and supervision need to be analyzed scientifically. Analysis of what? For the Housing Bureau, of course, the analysis of the real estate market on a variety of front-line activities. For example, the whole city to apply for the protection of the number of housing objects; The number of families who are not eligible to apply for the protection of the House; The distribution of these families in various districts of the city, which region is the most, the volume of commercial housing, price Year-on-year and the chain, the city's developers and intermediary credit situation, the proportion of complaints The number and proportion of second-hand housing self-service transactions and through intermediary transactions; The monthly business volume of all posts, the average running time of all core processes, and the most time-consuming approval links in all business cases. The data of these front-line activities all exist in the core business Informatization system based on BPM implementation. By analyzing these massive data, we can find out the problems and laws and make the macroscopic decision. But these first-line data do not feed back to the leader in real time, and thus create a state of mind making decisions. The scene of the divide is similar to the feeling of an organ that can be easily fed up to the brain along the neural network, such as when the hand touches something that is high and feels hot, and the sensory nerve endings of the organ are conveyed to the brain.