The art of asking questions in the IT field

As a veteran of network engineers who have been working for 10 years, the daily task is to answer various questions and make some plans for them. My personal feeling is that most of the questions are preliminary questions, as long as you come to class, there will be no major problems, because it problems are often "Syntax" problems. Of course, more problems in a professional field are "common sense problems" for top-level figures ".
I would like to share with you some questions that make it difficult for you to understand that in the IT field (I am referring to network engineering here), you need the "Question art" very much ".
What is the art of appropriate questions?
It has several basic points:
1. What are the requirements? If you make others confused and do not know your needs, everything is rooted in Water

2. What faults have you encountered? If you encounter the following problems, it basically only requires you to complete all the work for yourself rather than seek help. Examples of such problems include "who will configure the router ", "Who will configure the firewall ".

3. What is the basic topology? In fact, this problem can be attributed to 1st problems in a strict sense. If a network engineer does not have a topology, it is almost impossible to judge the problem and solve the problem.

4. What are the basic errors? Only when an error is reported can an IT staff judge the problem. It is a basic task to understand the error. Of course, my personal suggestion is best. The picture shows all the problems and avoids the use of text descriptions, especially Chinese descriptions, it is too difficult to understand, not to mention the profound and profound Chinese language.

5. What are the basic mistakes or steps you have made? The British invented a system called ITIL, which has a great impact on the entire system. Therefore, line 1 engineers and line 2 engineers may appear in many large companies, the tasks of engineers at each layer are different. The basic tasks of engineers at each layer are to record the verification and troubleshooting processes, so that subsequent projects do not repeat. Of course, finding the correct verification method is also critical.

The art of asking questions in the IT field