The word document cannot be opened or the system prompts that the word has stopped working. What should I do?

Fault symptom:

When you double-click a Word to run it, the pop-up window prompts: "Microsoft Office Word needs to be closed if any problem occurs. We are sorry for the inconvenience ." Two options are "send error report" and "do not send ". If you select "do not send", the Word program will be closed automatically, and then run Word again, and will ask "Do you want to start Word in safe mode "? If "yes" is selected, security mode is enabled ". In this mode, Word will only display a blank window, and you need to manually open the document to display it. If "no" is selected, the Word dialog box is displayed, which repeats continuously.
Cause analysis:
 
Solution:

Method 1

Step 1: This file is generally on the system disk by default, that is, the C disk. Folder is hidden, so we must first "Show hidden files ".

Double-click "My Computer" and choose "tools"> "Folder Options" from the "menu bar" to view and "hide protected operating system files" (recommended) ", and then click" Show hidden files, folders, and drives "to confirm.

 
Step 2:

Open path: C: \ Documents Ents and Settings \ Administrator \ application data \ microsoft \ templates. You will see two files and delete "Normal.
Finally, open the Word again to see if it can be started normally.

Or

Double-click "computer" and enter "Normal" in the search box in the upper-right corner. dot ". At this time, the Win7 system will automatically search for the name containing" Normal. dot ", the search results may contain many similar files, but you only need to find" C: \ Users \ Administrator \ AppData \ Roaming \ Microsoft \ Templates "under the path" Normal. dot ", and then delete it.

Method 2

Operation 1: Select "yes" when "whether to enable Word in safe mode" is displayed ";
Operation 2: After entering, select "file" in the "menu bar" --> New;
Operation 3: Click "template on the local machine" in "new document" on the right ";
Operation 4: delete the blank template and click OK.
Run Word again to restore to normal.

Microsoft Word stopped working solution

In general, this problem is caused by a problem with the Word template or a problem with the Word plug-in. There are two solutions. Try again.

1. Delete the default template file

First, find the default template file. For Word 2003, the default template file name is normal. dot, and for word 2007 and word 2010, the name is Normal. dotm. The paths are similar. WinXP is usually located in C: \ Documents and Settings \ User name \ Application Data \ Microsoft \ Templates.

Delete this file in the folder. When you open Word again, a new default template file is generated.

Tip: It is risky to modify the registry. Back up data in advance and operate it with caution under the guidance of a professional.

2. Modify the registry

Open the Start button in the lower-left corner of the system, enter Regedit commands in search programs and files, and then select register regedit.exe to enter the registry.

HKEY_CURRENT_USER \ Software \ Microsoft \ Office \ 12.0 \ Word
And HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Office \ Word \ Addins

Rename the word and addins folders to word1 and addins1. Restart Word.