The world is composed of different rules.

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The world is composed of different rules. When two people believe in different rules come together, things become interesting. For example, multinational corporations face conflicts between international rules and Chinese rules every day.

The story of me and the Mason

Three years ago, I decorated my house and asked a contractor to bring a group of children to work. One of the 40-year-olds is responsible for tile pasting. He has a good craft and a good workmanship, but he has a bad temper. We can never get together. He always gets rid of me and makes the construction site messy, making me very angry.

At that time, I was influenced by the concept of high-quality customer service. I thought that people in the service industry, both technical engineers and masermiters, should focus on customers and do everything possible to satisfy customers. Why is there no customer opinion in this maserver? I tried to justify the facts and raise the "Customer Service" level. Obviously, all efforts have ended in a fiasco.

"How can this person not even have the idea of customer first?" I angrily called the contractor and asked him to change the masermizer. The contractor's head, on the grounds that "changing people in the middle affects the quality of the project, never changed.

Finally, one day I was enlightened. It turns out that in addition to my rule, there is another rule in the world. I am not familiar with the game rules.

As a result, I gave him 50 yuan and thanked him for his help for so many days. He praised him for doing a good job and asked him to buy his own cigarettes. From then on, this strange mascript, just like a new person, was so nice to me that I had to think about it everywhere and happily complete the subsequent project. I think it's funny. Is that 50 yuan? Is that simple?

Who does not understand the rules?

Three years later, I still remember this. The rules of the masonet games are simple, that is, to do things with a human touch, "Please bring me to your house to work, even without smoke. Do you want me to show you your face ?" This rule was simple and straightforward. At that time, I still didn't understand its rules.

Two rules: Your rules or my rules

When two rules conflict, who exactly uses the rules?

If I quit the "customer first" rule, I can quit the contractor team and find a company like B & B that matches the rules of customers. I really stick to my rules, but I paid two to three times the price. The result is, I lose.

If the Mason sticks to his rule of "buying cigarettes from the East", he will always be able to pay less than half of his work money, and he will always be an unpromising Mason. If he can adapt to the customer's rules and give up what he insists on, he may be able to get twice as much work money as 50 yuan.

In this case, I gave up my rules and adapted them. I win, and I lose. That is to say, when the two rules collide, first make changes to adapt to the other side of the rule, it is easier to obtain benefits.

Rule-based games

In the past, Microsoft had an interesting game in a course called "Situational Leadership", which was about different rules. In the game, a group of four members is divided into many groups to start playing cards. Each person gets a description of the rules for playing cards. The winners of each group will go clockwise to the next group to continue the game. No one is allowed to speak throughout the game.

The secret of the game is that the rules in each group are different, and everyone thinks that everyone's content on paper is the same. For example, some groups are the largest of group A, some are the largest of group 3, and other groups require that the first card is the largest. When a group of winners arrive in the next group, the rules of the other three in the group are actually different from those of him, but he does not know. In the new group, the higher the card skill, the worse the loss, and the more inexplicable the loss.

After two rounds, smart people will gradually find that the old rules are different. After three rounds, they will gradually learn about the rules and learn to play cards with new rules. However, after several games, the brain-dead person has not yet figured out why his cards are obviously better than others, but others simply go over and lose their chance to launch the cards.

I like this game very much. It is similar to the real world. A person or company has entered a new environment. If they still think that the rules are the same, it is a big mistake. Unfortunately, in the real world, there is no paper that tells you the game rules.

Collision Between Chinese rules and Western rules

When a multinational company enters China, it is easy to stick to the Western style of play, pointing out that many parts of China do not comply with international conventions. It is quite a word for China's commercial rules, quality standards, and even traffic rules. However, to be accurate, China does not have rules, but does not write down rules. It does not have rules that Westerners can understand. Sometimes, it is a rule to do things without rules. At this time, if we follow the global communication practice, either it is not feasible or it is costly because in China, companies that follow international rules are themselves scarce resources. Objects, which are rare and expensive. For example, the old man once mentioned that a friend insisted on running an interior design company with a daily service charge in China. What he made was also an international standard. As a result, his business was very good, because multinational corporations enter China and look around and can design companies according to their standards, there is only one or two companies with no choice.

Chinese companies are also facing a problem. Connecting China to international rules is a matter of time (although this is slower than we have imagined in ten years). We stick to our "Hidden Rules ", it is still a problem to actively adapt to international rules. What I see is that by actively raising standards (not only products, but also business standards and professionalism), we can get a much higher return than the cost. In terms of fashion, the place is the blue ocean. For example, most of the offices I see in Shanghai are decorated by a Hong Kong company that is expensive. How can this problem be solved? Who makes multinational companies reluctant to lower standards, so they have to pay that high price, but local companies cannot meet that standard, so they cannot enjoy that price?

Rule conflict and Convergence

In the age of conflict and collision between the two rules in the same city, whoever first adapts to the rules of the other party can obtain the greatest benefit. If a high-standard party does not lower its standards, it will pay much higher costs than the same company. If a low-standard party actively changes itself, the cost will be halved in this age of conflict, the price is doubled.

With the conflict, adaptation, and change of the two sides holding different rules, the rule fusion is complete. This age of Rule conflicts is the golden age of a wealthy merchant.