The most cattle and the most cattle companies: talent growth in Microsoft

They are from corners, who were once the smartest and hardest-working students in China. Their tireless efforts and the providence of fortune brought them to Microsoft's Greater China Global Technical Support Center (GCRCSS), in the cause of this main line, they get the greatest degree of play, regardless of technical experts or management elite, they and gcrcss together to grow, create brilliance; In the family this parallel line, They use a good mentality and investment in the way to operate, the same harvest happy joy and satisfaction.

The word "Balance" often comes out of their mouths, and the balance of work and life, in Gcrcss, can be achieved by almost anyone.

For GCRCSS, they always experience a process from the beginning to feel familiar and fully identify with each other, and now, employees who work longer hours will tell you that they are already inseparable from the environment.

　　A group of the most bull people came to the world's most cattle company

"Most of the students we come in are Tsinghua, Beida, Fudan, Jiaotong, Zhejiang and Tongji," he said. "The words of GCRCSS employees are full of pride.

At a meeting of some of Shanghai's most prestigious universities, students ' enthusiasm for Microsoft's work seems to be higher than that of any multinational company. The gates of Microsoft are open to all universities and all the best talents, and even the top universities in China, the students who can get into gcrcss work are outstanding.

Compared with the enthusiasm of the students, the mature staff showed an absolute recognition of the value of Microsoft, they believe that Microsoft at any time is the world's most cattle company, they are more confident that working in Microsoft, not only can accelerate personal development, but also through their own work to change the way people live.

　　Terminator to Customer issue

Because of the No.1 belief, gcrcss all employees show an irresistible force ——— they are able to superb skills, excellent language and communication skills, cross-cultural knowledge and understanding of the capabilities of Microsoft products, and the understanding of the functional applications, Solve all kinds of problems related to Microsoft products in global users.

Every new employee who enters Microsoft is starting with the simplest problem, and they are often the first to serve individual users, all from around the world. Some students who have a dream about technology ask, go into the gcrcss, daily repeated solve these simple problems will not have a future?

Technical Master Zhu Xiaodong's answer is: "I just entered the gcrcss, answer 3 questions may need to be done after work can be resolved, but I will continue to find ways to solve the problem more quickly, after efficiency, I will be able to 4 o'clock in the afternoon to solve more than 10 problems, And now I'm more focused on solving difficult illnesses that others can't solve. ”

Many engineers have grown up in this way, when we first started working on technical support for individual users. In fact, Gcrcss needs to deal with a variety of complex problems, many customers need to solve problems in the application environment is not necessarily in the Microsoft product itself, is likely to be caused by a number of third-party products incompatible, But GCRCSS engineers are also trying to help customers diagnose and eliminate them, and perhaps need to write small programs to determine where the customer's problem is, which is clearly not easy. "21st century is the most expensive talent." When the software industry entered the era of service, the developing countries and developed countries had great disparity in the development degree of the industry. We found that the software industry and enterprises in China, with strong technology, comprehensive quality of software services professionals are more refined expensive. We may not be missing developers, but to truly innovate, give full play to the software performance, enhance the core competitiveness, but also need more international competitiveness, with superb technology, excellent language and communication and coordination capabilities, cross-cultural cognitive skills, and master Microsoft technology and Third-party products integrated knowledge of software services personnel. And in the GCRCSS has gathered many such "master".

Zhu Xiaodong like to play for example: he used to be a hospital to see the doctor, now already qualified Zuotang "outpatient", is specialized in helping people solve difficult diseases experts. Sometimes he describes himself as Sherlock Holmes and says he likes to delve into all kinds of complex technical problems. "I have always liked to help others solve problems, especially difficult to solve the problem, I will be based on their knowledge and experience to judge analysis, and can soon find the crux of the problem, I enjoy this process." "This kind of love for others to solve the trait seems to be engraved in the bones of Xiao Dong."

And for the embedded system solution Van Riming, he saw the Chinese mobile phone manufacturing industry using Windows Embedded software, in the global market share of the rapid development of the market, when they see their technical support for the prosperity of a domestic industry escort, is his happiest time.

Van Riming always shares their experience with customers in embedded software and mobile operating systems, "the highest level of help to solve the problem is that if the customer trusts me, I will do it and make good progress in my opinion." ”

In fact, GCRCSS is not the individual alone in helping customers solve problems, usually in gcrcss everyone has their best in a field, only through a team of all members of the complementary, sincere cooperation, in order to best solve all the problems related to customers.

　　embrace the path of career development

In the Zhu Xiaodong of some peer friends, after the end of the period, many people want from technical personnel to management transformation, feel that the simple technology personnel do not seem to see "the so-called Future", but Zhu Xiaodong in gcrcss completely without this feeling.

For the development of the staff, Gcrcss are quite open and support. Technology and management are usually the way employees can freely choose according to their own advantages, or pursue technical expertise, or develop into team and business management personnel. Whether it is technology or management, can maximize the potential to find the most suitable for their position.

In Gcrcss has gone through 7 years of technical talent Van Riming completely without "Seven years of Itch", also choose to continue to struggle on the road of technology, determined to become "made in China" technology book, and in Gcrcss for 7 years Zheng Yi is a professional English background, after the experience of her, From focus on technical work to project management, her sweet and confident smile is becoming more attractive, and today's Zheng Yi is already a regional manager in customer service.

"Whether to do the technology or do management are equal, there is no high or low points." "And in Gcrcss," said Xiao Dong, I do a certain level of technology, such as the fifth level, my salary level and in the management position to do the fifth level should be quite, stating that the company's technology and management to give the same recognition and attention, so I can not worry about the use of my own director. "Whether engaged in technology or management, GCRCSS provides employees with ample space and opportunity to develop their own passion and dreams towards the goals of their career leaders." No doubt, whether Xiao Dong or Zheng Yi, is the pursuit of the dream of the road worthy forerunner.