The role of enterprise process management

The role of enterprise process management

-- From "The company opened, you should manage" Zhang

The role of process management

Archimedes said: Give me a fulcrum, I can pry the earth! Does enterprise management also have fulcrum? If there is a fulcrum, what should it be? Fulcrum must be able to make people save effort, even if there is no 42 pull the effect, also should have a multiplier. As a result, we found that the process of enterprise management has a rapid increase in efficiency, there is a rapid transformation of the Organization force. Process is the fulcrum of enterprise management!

To change the value of pearls, a group of pearls must be strung together into necklaces. There is no change in the value of the single pearl in the necklace, but as the Pearl team-the value of the necklace is a lot more than the value of each pearl, so that the value of the pearl is not the pearl itself, but the line of the series. In our enterprise, if we compare pearls to employees, the process is the line. Processes can multiply the value of your employees.

Process is the order of things.

The enterprise is living to do things, work there is a process. Enterprise processes are only efficient, inefficient, or ineffective, rather than with or without differences. Process is an objective existence of enterprises, it is not due to your attention on the appearance, nor because you neglect to disappear. But if you manage it properly, it will be more efficient, and if you don't manage it, it will affect the operation of your business.

Most of the employees in China are working in inefficient ways, many of them boil down to the poor executive power, but the root cause lies in the backwardness of management. A variety of complex and inefficient processes restrict the role of employees to play, affecting the efficiency. We are familiar with the repeated signature, repeat approval, layers of instructions, layers of reporting, ADO, long wait, indecisive meetings, meaningless life attacks, and so inefficient invalid processes devour staff time, enterprise costs, weaken staff wisdom, obstacles to enterprise operation.

Process inefficient enterprise, the boss all for the following phenomenon feel headache: The meeting cliché, subordinate mistakes often committed, the responsibility of passing the buck, active scramble crawling does, have accused each other, personnel turnover frequent, travel calls constantly, home signed on the annoying ...

Business leaders want to get out of trouble, so that these headaches reduce or even eliminate, it is necessary to carry out process management.

Process management is to optimize the work (or do things) successively and responsible post.

It is not enough for enterprise management to define process management only as an optimization sequence. Before talking about the role of the post in which there is a "pay basis", the company's different jobs pay the standard is a difference. Usually high-level job pay, low-order job pay low. If we hand over the past work of the head of the enterprise to the following staff to do, it is possible to reduce labor costs, but also possible to improve the speed of reaction. Similarly, the past manager-led work to ordinary staff to do, may also receive the same effect.

The role of optimizing responsibility is to give the right job to the right person. The employee who was originally in charge of a job is not competent, often causing work jam or even creating bottlenecks, affecting work efficiency, hindering the normal operation of the enterprise, such posts must be adjusted. In the past, I have encountered such a situation: Enterprise process design work completed, a few months later, I return to find the enterprise status quo has not changed. After investigation and visit, the author quickly found that the enterprise production, procurement of key positions of several key personnel are not competent. After discussions with all the competent cadres, the head of the enterprise on the spot to adjust the position, the original production, procurement responsible for promotion to a more suitable position, and from their respective subordinate staff to promote the new director. Results according to the optimized process running for three months, the enterprise purchase material arrival rate and production order delivery on time rate have been greatly improved.

The author after many years of process optimization guidance or corporate operation consulting practice, summed up the main role of process management is as follows: Enterprise chemical reaction, market rapid response, talent can replicate, scale can replicate, liberate all staff.

One, can let enterprise organization produce chemical reaction

Process management can transform the operational efficiency of an enterprise from a country road to a highway. Employees follow signs, and speed can be improved because there is no time to ask for a road, less chance of getting lost or repeating. Process management enables employees to move forward in accordance with predetermined goals at the outset, greatly speeding up efficiency. In addition, the process responsibility is divided into each position, reducing the waiting, the passing and the responsibility vacuum, lets each employee only do the valuable activity, not only the personal value increment, but also can use the same staff to create the greater value. Process management makes 1+1〉2 possible. The MiG 25 effect of process management is obvious, that is, the overall advantage is greater than the sum of individual advantages.

The enterprise organization chemical reaction is the management vocabulary which the author borrows from the basketball team chemical reaction creation. Basketball is a team project, the key to winning the team is not the individual star level decision, but the team members of the best combination of decisions. The difference between the players ' ability and experience as well as the personality differences that make the team work together is called chemical reaction. The changes brought by the implementation of the process management have amply proved the existence of the chemical reaction phenomenon in the enterprise. Enterprises do not need to add new personnel, you can improve productivity by optimizing the process.

Second, can greatly improve the market response speed

All the enterprises that are the king of the market are not the enterprises with the process of kings. Market reaction rate is slow, not the market disappears, is the passenger flow decrease. The market competition is to a large extent the competition of the process simplified. The order processing process is slow, the delivery time is difficult, the delivery period is slow, the capital turnover is slow, the capital turnover slow competition ability is certainly poor. The failure of the enterprises there is no process complex, slow response to the common problem.

Iii. ability to replicate talent and reduce risk of turnover

The process of optimization can precipitate the practices of the best employees. By replicating the process, you can replicate the experience of a good employee to all employees in the same position. Process management can precipitate experience, curing knowledge, so that enterprises can be trained in batch training, while reducing the risk of turnover.

Process management can also solve the talent short board. By dividing the complex work to the employees of different positions, enterprises reduce the cost of learning and improve the speed of talent growth.

Iv. ability to scale replication and speed up enterprise growth

This is the most obvious in the chain enterprises. Once the management of a branch is mature, it is easy to open a branch with the same process and the same standard. As long as the enterprise process specification, the standard is sound, the headquarters branch, the factory opens the branch, the department expands the scale also to apply.

V. to liberate all employees

The process specification, the standard is perfect, not only can release the Boss (the enterprise leader), but also can rescue the supervisor, liberates the staff. Because to the head of the enterprise: do not have to worry about it, the implementation is not good, for the middle-level cadres: do not have everything to ask, no longer be Shampan, for the grass-roots staff: Master the right way to do things, do not take the blame.

Process management can truly liberate all employees, the key lies in whether the enterprise members really liberate the mind, whether to achieve from the "listen to the superior command, let the power to speak, according to the leadership of the" to "use the process to think, let the process speak, according to the process of the fundamental change."

Process Management Principles

The details are slightly ... See "The company is open, you should manage"

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The role of enterprise process management