Thinking of the Chairman in the toilet

"Why are you looking for me ?! "The general manager is furious and the Chairman is confused. When the company encounters a "pitfall problem" and is dragging on, the company's leaders should really think about it ......

How can I deal with the "Mao Keng problem?

In the morning, the manager of the Administration Department of Company A rushed into the general manager's office and reported to the general manager that the toilet was not cleaned, hoping to assemble a tank pressurization device.
After hearing this, the general manager was furious: "Why don't I find myself ?!" Manager Chen of the Administration Department quickly explained: "I have repeatedly reported the problem of insufficient water pressure to the group's Engineering director, but the Engineering director insisted that the person who uses the restroom did not flush the water, instead of the water pressure of the new office building, we complained that our administration department did not do a good job in hygiene publicity."
After hearing this, the general manager immediately assigned an assistant to the restroom to conduct "inspection" and test the hydraulic pressure of the restroom in "practice. In the afternoon, the Assistant General Manager reported to the general manager that there were 8 water pressure problems in 32 dung pits in 8 toilets, mainly concentrated on the 4th floor of the office building. As a result, the general manager immediately instructed manager Chen to coordinate.
On the following day, Manager Chen handed over the written report to the general manager. According to the opinions of the group's Engineering director, two additional logistics personnel are recommended to be responsible for toilet sanitation because the pump will spend 0.1 million yuan in investment. The general manager did not approve the report considering the personnel cost, so the problem was temporarily put on hold.
One month later, due to the repair of the toilet in the office of the Chairman of the Board, the Chairman visited the toilet on the fourth floor. Unfortunately, he witnessed the tragedy ". The Chairman was furious and immediately found manager Chen angry. After hearing the complaint, Manager Chen explained: "One month ago, I submitted a written report to the general manager about the problem, but the general manager did not approve the report due to the personnel cost problem ."
The chairman of the board is confused: I. I spent one month working together with three departments. Why is the flushing problem of the toilet still not solved? 2. After one month, the problem still cannot be solved. who should bear the responsibility? 3. If a bubble of stool cannot be solved, what year can the company's pragmatic, realistic, and efficient management strategy be achieved?

Responsibility: based on limited solutions

Some of the company's problems are typical "pitfall problems". They have been well handled and kept quiet. Everyone thinks nothing is common. However, if the problem is not handled well, it will affect the image, the impact on normal working order may even lead to major disasters.
The Chairman was angry and should indeed be angry. It is difficult for a company to solve all the problems.
The basic link will reflect the execution ability. A general of the Navy is preparing to attack the enemy. before implementing the plan, he deliberately explores the actual situation of his opponent. After the visit, he held a military meeting and decided to cancel the attack plan. The subordinate did not understand why. The General explained that when he boarded the opponent's warship, he deliberately wore a pair of white gloves and continued to wipe it and wipe it while visiting the warship, surprisingly, his glove was white when he left the warship. So large warships can maintain this level of cleanliness, it can be seen that the opponent's ability to execute is beyond imagination. Therefore, it is very dangerous to rashly defeat such a powerful opponent.
Obviously, we can see that Company A does not have such strength.
Why did Company A encounter this situation? Let's take a look.
The first thing to do is to set the basic tasks right. Company A has a problem in the basic health process, because its leaders did not set the basic issues right.
After investigation, the Administrator Chen of the Administration Department should be the first to make the "wrench. Although he actively transmitted information for coordination and reporting throughout the incident, he apparently did not fulfill his responsibilities.
Let's take a look at what he has done in the face of the "Mao Keng problem. There are four steps in the execution process. One is to find the problem, and the other is to analyze the cause. The other is to solve the problem. The other is to report the result, he did not do enough.
Insufficient water pressure may cause problems in the restroom. This is a very accurate and convincing reason. But the problem is that the professional department does not support the cooperation. The superior leadership paid for the money again and made two suggestions: the pressure was added, or the work was hired, and the results were rejected. After that, Manager Chen had never done anything until the problem broke out and was criticized by the chairman of the board.
In fact, Manager Chen has made a fatal mistake, which is also a common problem of middle-level leaders with executive responsibilities. He always expands his tasks beyond his control. For example, to solve the "pitfall problem", he needs to pressurize or hire someone, neither of these two solutions can be decided by himself. Once the external coordination fails, it is time to wait for the result. This is a typical manifestation of failing to take up what you should do.
Since you have been appointed as the Administrative Manager, can you settle all the problems in this field without external support? This is a challenge and a basic requirement. If you have to coordinate your superiors, come forward, and make efforts, what else should you do as the Administrative Manager. Coordination is everywhere, and everything is reported. without the intervention of superiors, the problem cannot be solved. The manager is not a manager and becomes an intelligence officer and supervision secretary.
Therefore, in the field of implementation, all organizations should emphasize a common thing, that is, the responsibility for a limited solution.

What is "limited solution "?

The so-called "limited solution" means that problems cannot be completely eliminated due to internal or external limitations and cannot be fundamentally solved. However, some problems can be solved based on the resources that you can control, control the spread trend and adverse effects.
In this article, Manager Chen can still take action even if there is no external support. For example, he can close the toilet on the fourth floor and communicate with you to understand the problem of water pressure, let everyone overcome the difficulties to go to the fifth or third floor. In this way, although everyone will be in trouble, there will be no such bad tragedy on the fourth floor. The root cause of the problem is not solved, but the result of the problem is controlled. This solution is "limited solution ".
Resources (people, finance, things, information, time, and system) need to be mobilized to solve the problem. Every middle-level cadre is expected to receive external support, especially from leaders, so as to mobilize more external resources, the problem will be fundamentally resolved. But what if there are no external resources and no leadership support?
An administrative manager does not have the personnel right, cannot hire a person to clean the toilet, and has no right to decide on technical funds. He has invested 0.1 million yuan in pressurization. However, can we stand by and stay away from the issues? As a middle-level cadre, the basic requirement is that the problem can be solved without external support.
When the enemy attacked, the superiors did not support troops, and the brothers did not move. At this time, can we just close our eyes and wait for the positions to be occupied? Of course not. Based on the existing resources, we must do everything possible to take measures to hold down the enemy's attack and delay the time occupied by the positions. This is the sense of responsibility embodied in the limited solution. If you do not have such a sense of responsibility, you will be dereliction of duty. Manager Chen has nothing to do in this regard.
The execution layer has no sense of responsibility, making the company stinking!

Concept: not seeking perfection, but seeking perfection

In the Confucian classics "", there is such a sentence: "The way of learning, in mingmingde, in the family (new), in the ultimate good o". This sentence puts forward a concept called perfection, the so-called perfection is the perfection of the highest realm, a perfect solution and comprehensive improvement. Perfection is the highest realm pursued by people. However, real life is often less satisfactory. Many things cannot be completely solved, or at least they cannot be completely solved for the time being. It can only be solved locally temporarily. The benefits of this local solution are called Zhishan. Good is not a hundred percent of good, not a hundred percent of the solution.
When people do things, one of the most common problems is the pursuit of perfection. Everything is intended to be completely solved.
As the ultimate goal, a thorough solution is worthy of recognition. However, as a stage goal and an immediate goal, it is often counterproductive. In order to seek perfection, we have to think of the most thorough and powerful solution. What if there is no resource? You have to reach out to your superiors and write for instructions and report. Once the requirements are not met, the enthusiasm for action will disappear, and you will be told with peace of mind-not my responsibilities, nor I do not work hard, but they will not help me.
The above work style is a typical cause of ineffective execution by many companies. There is a problem with the principle of doing the best, because this practice is based on an implicit assumption that 100 points are required for doing the thing, or no (0 points ). In fact, in actual work and life, there are many meaningful, valuable, and worthy states between 100 and 0.
There are many unfortunate people in the world who need our help. However, each of us has limited capabilities and our information and scope of contact are limited. We can only help one that we encounter. The relationship between one and all is 1% and 100% (or even far lower than 1%), which is much worse, but can we give up on this one? No!
We helped a little, but if everyone helped a lot.
We cannot help the unfortunate people in the world, but we help the people we encounter. For example, if everyone stays here to help the people we encounter, the unfortunate people in the world will be able to get help.
We often see people who complain about the fact that there are too many or too many bad people, and they lament that their power is too small to change the reality. From complaints to indignation, I woke up alone with a strong sense of morality. Such a person is faulty. What is the use of cursing, what is the use of complaints, and what have you contributed to solving problems?
"Instead of cursing the darkness, raise your little candle !"
Despite the meager strength of a person, if everyone raises their candles, the light will come.
Perfection is a kind of moral ideal.
Many people, like Manager Chen of Company A, want to solve the problem after seeing the problem and finding the cause. However, in the face of problems, they find that they are insufficient in strength and others do not cooperate with themselves, so they do nothing except curse and complaints. This is totally wrong.
The lack of a correct attitude makes the company stink!

Development: negative decision-making is required

The company's execution problems will first be subject to cost constraints.
For example, if Company A has a toilet fund of 0.2 million, the water pressure problem will be solved. If Company A has a labor cost of 50 thousand yuan, the problem will not be so serious. However, there is no money for these two transactions.
Many enterprises are like this: "When we are rich", everything is thriving and any problem can be solved. Once the funds go wrong, all the problems will be exposed. We can refer to this phenomenon as the "Sword of cost". If there is enough money, this sword will not be cut down, but if there is a problem with funds, this sword will make everything messy.
What needs to be reflected at the very beginning is what forces the company's leaders to make the stalls so large that the operating costs are so high? Who put the "Sword of cost" high above the company's head?
It is vanity and short-sightedness.
Since we don't have that much water pressure in this building, why do we need to build so many water traps?
Therefore, when we make a mess or scale up, the Grand scenes, the grand ideas, and the magnificent temperament often attract social attention and the media to pursue them, the decision makers themselves are in a "public opinion anesthesia" state. In the face of public opinion attention and praise, the rational power failure, the brain enters the water, and the entire nervous system is excited. There is only one thing in my mind. I want to surprise everyone and give a shock.
This kind of mentality is a bit like a child in a sandcastle. When people around me come around, they can't help but build the castle bigger and bigger in praise until they find that the sand is not enough, in order to maintain the existing castle, we were busy breaking down the east wall and making up the west wall. The work was done in a rush and finally ended. Finally, I ended my painstaking efforts in regret.
Few people can resist the temptation of fame and fortune.
Therefore, temptation is both a forward thing and a forward trap. A person with a strong desire for success and motivation to start a company will be promoted and killed by his own motives. It is the only good medicine to maintain a balance between reality, ability, and desire.
A good strategy is to determine what to do first, and then decide what to do. With the development of the business, a company maker will make more and more negative decisions every day.
Resist temptation in the process of pursuing temptation. This conflicting theme runs through the life of a successful business, and throughout the business decision-making process of all world-class long-lived companies.
Shrinking the front line, especially when the attack is smooth and full-scale, is a tough task. However, both history and reality prove that the rapid expansion is often the beginning of a crash.
Eager expansion of the scale, making the company stinking!

Employer: Chairman of the Board is the "ceiling"

Subordinates can select a company, but the boss cannot select himself.
A company may encounter its own "ceiling" during its development ". This "ceiling" is the maximum capacity of the company's creators. However, if many leaders encounter problems, the first thing they think of is to hold employees accountable, while ignoring themselves may be the root cause of the problem.
Company A's problem is that it uses a general manager who does not select and motivate its subordinates. If there is a problem, no supervision, no feedback, and its subordinates have problems in doing things, it cannot be corrected in time; I used an Engineering director to give up and get a smooth push without any professionalism. I used an Administrative Manager to send a microphone. When the leaders were faced with difficulties, I don't know how to control the situation first. I don't have the ability of middle-level cadres to implement limited solutions. While looking at the chairman of the board, we found that the problem was not analyzed and there was no Strategic Countermeasure. Instead, we could not reflect on the Root point of "employing people". Instead, we lost our temper. All of these confirm a point of view. After the strategic goal is determined, the Cadre issue is the key.
The common saying: A soldier bears a nest.
Napoleon said: A group of sheep led by a lion can defeat a group of lions led by a sheep.
Improper employment makes the company stink!

Decision-making: The key lies in which details to choose

Toilet odor is a detail. Can a company with a toilet odor become a good company? The answer is no.
However, there are no assessment criteria for toilet odor or non-odor in the top 500 Forbes rankings. A company with a toilet odor cannot be a good company, not because of its toilet odor, but because the toilet odor itself reflects some fatal problems in the company's system structure, these problems make the company unable to become a good company.
This is a problem of the relationship between phenomena and nature.
Many surface phenomena are caused by deep reasons. Many detailed vulnerabilities are caused by internal system problems.
So when the company reported the smell of the toilet to the General Manager, the first thing to consider as a leader was why the problem came to me, which showed that the company's internal system had a major risk, in addition to problems. If the leaders want to consider and solve the problem from this perspective, not only will the toilet on the fourth floor be smelly, but the toilets on other floors will not be smelly in the future.
Recently, people will read a saying: Details determine success or failure.
But in fact, it is not the details that determine the success or failure, but the details that you choose to pay attention to, not the details, and how to pay attention to the selected details.
A company is busy with things. If a boss is entangled in the lights off every day, the toilet is smelly, the table is neat, and the ground is clean, there are several decimal places behind the statistical data, why is my salary bag broken when I pay ...... These massive details will directly overwhelm the leaders. The time for success or failure has not come yet, and the leaders themselves will collapse. Therefore, it is necessary to pay attention to the details, but you need to pay attention to those that do not pay attention to them. The key lies in selection.
In those years, Liu Deng's army jumped over the Dabie Mountains to enjoy the water. as the commander of the Field Army, there must be a lot of work to pay attention to before crossing the river. However, Marshal Liu Bocheng chose only one detail, that is, to take a local guide to measure the depth of the river water that the Adviser has tested, the result shows that the downstream has a positive that can be involved in vain. The whole army immediately stopped the bridge and crossed the river in vain. Shortly after the arrival of the army, mechanized troops with enemy advantages gathered on both sides of the Strait. If you cross the river as planned by the Adviser, the consequences will be disastrous. A strategist must be able to focus on the most detailed details in the most critical strategic direction. This is an issue of choice.
No choice. Details are disasters.
An elephant cannot be seen with a microscope.
You must have overall attention, strategic thinking, and then choose to focus on individual details. You must filter the details and think about the details.
Therefore, the choice of details determines success or failure.
Management of error details makes the company stink!

Conclusion:
As we can see, Company A has problems with its development strategy. not so much water pressure, but so many traps have been built, but this can be done through re-investment costs. increase water pressure to solve the problem;
However, if the company does not have such a high budget, it cannot solve the problem quickly and fundamentally in a short period of time. However, there are still solutions to the humiliation. we can do our best to solve the problem with limited means, control the development of the situation;
The specific persons in charge cannot make contributions because they do not have the basic execution ability. However, this can also be solved. You can select the appropriate persons to form a responsibility system and support each other to make up their own funds;
However, the company also has problems. leaders do not have the correct ideas and appropriate behaviors, and related executors do not have the sense of responsibility and coordination spirit. However, this kind of bad tendency can be discovered through some details, in addition, quick and effective correction is given to ensure the healthy development of the company;
However, the company's senior leaders do not know how to selectively pay attention to details, either by turning a blind eye or by a sudden storm, and lack the rationality and vision of a strategist.
Therefore, there is only one root cause-that is, people are making the company stink. Those who are not in the fourth floor of the toilet are making the fourth floor of the toilet stink!