Thunderbolt 8 offline Download failure timeout what to do

Verify the network

1, the troubleshooting is what area, what network operators, such as telecommunications, is how many trillion broadband, network and people to share it? (It is not clear that the network operator can log in http://www.ip138.com/, according to the external network IP judgment, the data is not accurate, for reference only)

2, check whether there is a shared network;

Example: A network cable through the "router" to separate several people, sharing networks, may be the other computer is sharing the network is downloading or online buffer movies, the bandwidth is exhausted, connected to the offline server.

3, if not the exclusive network (a network cable oneself a person a situation of the net);

Example: Campus network, corporate network, community network, advice on whether the internal management of the Thunderbolt has restrictions, or consult the classmates or colleagues around whether it can be used normally. If the classmates and friends around the invalid use, the network must be limited, the situation of the killing Thunder.

Workaround

Contact the webmaster or network operator.

　　Test whether to ban

The first step

"1" XP system users click on "Start" = "Run" = "input cmd" = "enter" in the left-hand side of the computer, then the black Command box will pop up.

"2" Vista or Win7 users click "Windows Logo button" in the lower left corner = "Enter cmd" in "Search programs and Folders" and return to the black command prompt.

"3" then copy the following information, and then in the Black Command box right-click Paste, hit "Enter enter" or directly manually enter the command box to click "Enter Enter" can also.

"4" Enter ping service.lixian.vip.xunlei.com in the Command box as follows (Figure 1).

The main view is whether the returned information is displayed as shown in the following figure:

The request timed out or the English timed out as follows

"Result" as shown above, the ping request timed out because the network connection was not due to the offline server, and there was a limit or block in the middle.

Workaround

You need to contact your network operator or webmaster.

Try to fix

1, if no time-out, download the offline speed measurement tool to see if it is normal.

Speed tool Download link address: Http://pstatic.xunlei.com/tool/tool-speed-1.0.rar

2, close anti-virus software and firewall, there are 360, thunder other programs (QQ can not be closed), and then unzip,

3, after the decompression, open "Thunderbolt Offline Repair Tool 1.2". Then click on the bottom right "empty offline hosts" and then click on the bottom left "start detection" such as (Figure 3)

4, if the telecommunications network click the "Telecom User Repair" button such as (Figure 4), Netcom network Click "Netcom User Repair."

such as non-telecommunications or netcom network, then any click on one, and then restart the Thunderbolt, set up an offline task to see if it is normal.

5, if the use of "Offline repair Tool" detection is normal, then in the Black Command box again copy or directly enter the following information manually.

Tracert 123.150.206.207

(This IP here is based on the ping service.lixian.vip.xunlei.com, as shown in figure

6, after the completion of the tracking, the main look at the last trace out of the IP is where, as above (Figure 6), get IP after the login URL.

Http://ip138.com to find out where this IP is.

① Query the tracking IP whether the final jump to Beijing or Tianjin.

② if not, is the other city, then the last is not connected to our server, network operators intercepted the connection to our server communications,

Workaround

Need to contact network operator or webmaster to resolve.

③ the offline establishment of Tianjin or Beijing still fails, please provide the appropriate information in the following format to provide this mailbox for processing: xlkf011@xunlei.com

-----------Feedback content format is as follows-----------

"1" Account number: 123123

"2" Mobile: 136****

"3" qq:123xxx

"4" Email: 123123@xunlei.com

"5" Network: Telecom, 10M, own home network. (Please record clearly whether the community, schools, companies and other networks)

"6" Question:

1. Set up all offline task timeout, and provide time-out screenshot.

2, provide a screenshot of Ping, tracert screenshot.