Thunderbolt member login not on the solution tutorial

Thunder member does not log on the problem analysis

1. Verify the time of problem occurrence

1.1 In the event of a sudden appearance, you can first test whether the person next to the same situation.

(under conditions allowed)

1.2 Please restart the Thunderbolt to see if there is any improvement.

1.3, please shut down to kill soft, firewall, 360, such as flow monitoring software, suspend the task to start again view.

1.4 You have unplugged the network cable or do not connect the router, reconnect the Internet and try again later. (Suddenly not login, not long log in, this situation is typically a transient network anomaly, priority recommended restart the network after a later attempt)

　　2, can not log on the Thunder 7 need to confirm the prompts, error prompts whether the following conditions, if the following exclusions apply:

"Log on" can not log on, prompt for "logon timeout", Prompt for "network connection interrupted"

2.1 If "Password Error" is displayed all the time, please log on to the Http://vip.xunlei.com Web page for a login attempt.

2.2 If the member's official Website login is also wrong, it means that your password is filled in the wrong, this situation exists the account is stolen or the case of input error, such as to determine the wrong password recommended you login to the Http://aq.xunlei.com Security Center for Account complaints, or use a binding security phone, secure mailbox , secret security information to retrieve the password.

2.3 If prompted "account does not exist", please confirm whether more than 6 months is not logged in, if the account is recycled, we suggest that you open http://i.xunlei.com re-register.

If not more than 6 months, please confirm that the account number is a digital account or the Old English + number of accounts, do not put the nickname of the account as an account login Oh.

Note: What is the account alias? The following figure, usually log in to see these location prompts are the nickname of the account.

3, delete the Ver1 file, and turn off the anti-virus software and adjust the number of connection attempts.

① please find this path on the computer C:Program Files Common Filesthunder NetworkTPVer1, in the case of Exit Thunder, remove this.

② please in the lower right corner of the computer temporarily shut down the computer 360, Jinshan, Tencent computer housekeeper and other anti-virus software and flow monitoring software and other security software.

③ adjust the number of global connections to 100, and then restart the login Thunderbolt look down.

Number of connections to modify the way: Open the Thunderbolt 7 configuration Center-left my download-the common settings to modify, and then the right to apply, the following figure.

7.2 or 1.1 exclusive screenshots:

7.9 or 2.0 exclusive screenshots:

If the above approach is still unresolved, we suggest that you provide the region, the network, computer systems, the specific version of the Thunderbolt, as well as specific exclusion and problem description, such as the exit to kill soft, delete Ver1 heavy thunder, call Customer service Phone (400-1111-000) to find customer service staff feedback.