To dress person

If you are in a bad mood and cannot do a good job, especially in the process of communication, you may lose patience or get angry in the face of unreasonable requirements. This requires cultivation and requires more training. Yesterday, the boss said that I would not reject others. It would be uncomfortable to others to reject others. Think about it. Yesterday, the boss suffered a lot from customers. I can think about it. I don't know. I was so angry for the whole eight months last year. Sometimes people will crash. How can we grasp it?

The following is an article by the boss based on what happened yesterday.Article. Presumably he is quite excited.

Since we were young, we have been taught to "convince people" and not to "convince people". However, is this the ultimate truth?
As a natural science, I advocate it, but as a social science, I hope we will also be able to "dress people ".
Suddenly, this sentiment comes from the experiences of communicating with Jiangsu customers yesterday:
After the year, the general engineer of Jiangsu water and Culture Bureau took the initiative to call us to help us introduce the major projects (hydrological and Water Resources Direction) of the water conservancy department. In addition, the Director of the water conservancy department wants to see our projects, this is an important step in applying for scientific and technological achievements (first reporting department-level awards and then reporting Provincial Awards). However, we are excited and angry with our comrades for failing to solve the problems left after acceptance.
Our technical comrades explained to me that cloud, including customers, is difficult for me to understand. But what we need is to solve the problem, not to explain it. What's more, what a subtle process is the improvement of customer satisfaction. we have spent so much valuable effort together, and how to face it with sincerity is not a matter of failure. After all, the customers who complain about the customer relationship are still very valuable and good, because they still hope for us. Because most customers directly refuse further cooperation and keep their predicate!
I often tell our colleagues that we must face our customers with sincerity and sincerity. If we have any difficulties, we must be sincere and humble in asking for understanding from our customers. However, it cannot be perfunctory and arrogant. Is it true that the other party is willing to persuade the other party in an eloquent manner or even make the other party "unreasonable? If not, we fail because we "win" a pride, but lose the future forever. In this regard, my own lessons are profound, for example, my cooperation with General Huai Luo.
Let's take a closer look at the sky. What's more, people may not be opposed to what we are talking about due to differences in understanding, but more opposition may be due to dislike of our attitude. I also often say that if two smart people are controversial, it must be because they are not talking about the same thing or the same thing from different perspectives, so they must be open-minded.
Last year, a very good school sister in Beijing told me that the power of the Human Right Brain is far greater than that of the left brain. The left brain is good at language, logic, and speculation, and the right brain contains all the information and wisdom that we have evolved for over years. In fact, the logic is not powerful enough to influence everything. In particular, do not try to use the logic to confront human intuition and knowledge. Otherwise, it is just an attack.
Here I once again emphasize the first letter of rich in the company's corporate culture, respect. The love of heaven will make our human nature more round, full, happy and beautiful, because it allows us to see the fragrance of the rose in human nature, not just the thorns on the branches.
To explore the deep-seated reasons, I believe that the education of the people places too much emphasis on logical thinking and indifference to Chinese studies (including human relations and courtesy) is also an incentive. Although Chinese learning is profound and profound, the mountains are high, and the depth of field is high, I can only look back. What's more, many so-called rational people are actually "serving people", but this abuse of intelligence rather than force is nothing more than a kind of "Civilization" reckless.
My ancestral home is Tongcheng, where the local people are simple and the teachers are respected and taught, and some villagers say cloud: "It is better to raise a pig if you do not study ". However, sometimes I have to say to my employees that if my parents have trained us to read so many books, we would be inferior to a man in the country to do things, this kind of books should not be read. Otherwise, they will be nothing more than a literate pig.
Yao yifa Gushan shengyan taught: "The relationship between husband and wife is an ethical relationship, not a rational relationship ".
May we remember "dress-up person" and "dress-up person" in interpersonal communication, and advocate a kind of modest spirit in our work and life.
In the style of the Bible, likes: Blessed are those who are polite.
The above clouds are shared with the kings.