To troubleshoot manual steps that occur when you start or use Word

This article describes how to troubleshoot problems that occur when you start or use Microsoft Office Word 2010, Microsoft Office Word 2007, or Microsoft Office Word 2003. Describes ways to help you determine the cause of Word problems when you are unable to discover problems by other means.

Operation Steps:

　　Delete the Word Data registry subkey

Most of the common options in Word are stored in the Word Data registry subkey. A common troubleshooting step is to delete the Word Data registry subkey. When you restart Word, it rebuilds the word Data registry key with the default settings.

To view these options in Word 2003, click Options on the Tools menu.

To view these options in Word 2007 or Word 2010, click Microsoft Office buttons, and then click Word Options.

　　Note If you delete the Word Data registry subkey, Word resets multiple options to the default settings. For example, Word resets the list of the most frequently used files on the File menu. In addition, Word resets many of the settings that are customized in the Options dialog box.

To remove the Word Data registry subkey, follow these steps:

Quit all Office programs.

Click Start, click Run, type regedit, and then click OK.

Depending on the version of Word that you are running, locate the following registry subkey:

Word 2003:

Hkey_current_usersoftwaremicrosoft Office11.0worddata

Word 2007:

Hkey_current_usersoftwaremicrosoft Office12.0worddata

Word 2010:

Hkey_current_usersoftwaremicrosoftoffice14.0worddata

Click Data, and then click Export on the File menu.

Name the file Wddata.reg, and then save the file to the desktop.

On the Edit menu, click Delete, and then click Yes.

Quit Registry Editor.

Start Word.

If Word starts correctly and works properly, you have solved the problem. The problem is on the corrupted Word Data registry key. You may need to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Data registry key. Then, see the "removing Word Options Registry Entries" section in this article.

To restore the original Word Data registry key, follow these steps:

Quit all Office programs.

Double-click the "Wddata.reg" icon on your desktop.

Click Yes, and then click OK.

　　Delete Word Options registry keys

The Word Options registry key is used to store those options that you can set by changing the menu options in Word. These settings are divided into default settings and optional settings.

The default setting is created during the installation process. You can change the default settings by changing the options in Word. Optional settings are not created during the installation process.

To remove the Word Options registry key, follow these steps:

Quit all Office programs.

Click Start, click Run, type regedit, and then click OK.

Depending on the version of Word that you are running, locate the following registry subkey:

Word 2003:

Hkey_current_usersoftwaremicrosoft office11.0wordoptions

Word 2007:

Hkey_current_usersoftwaremicrosoft office12.0wordoptions

Word 2010:

Hkey_current_usersoftwaremicrosoftoffice14.0wordoptions

Click Options, and then click Export on the File menu.

Name the file Wdoptn.reg, and then save the file to the desktop.

On the Edit menu, click Delete, and then click Yes.

Quit Registry Editor.

Start Word.

If Word starts correctly and works properly, you have solved the problem. The problem is on the corrupted Word Options registry key. You may need to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Options registry key. Then, see the "renaming Normal.dot or Normal.dotm global template Files" topic.

To restore the original Word Options registry key, follow these steps:

Quit all Office programs.

Double-click the "Wdoptn.reg" icon on your desktop.

Click Yes, and then click OK.

　　Renaming Normal.dot or Normal.dotm global template files

You can prevent formatting, AutoText, and macros stored in the global template file from affecting the behavior of open Word and documents. To do this, rename the global template file. When you restart Word in a typical way, Word creates a new global template file.

　　important After renaming the global template file, several options are reset to the default settings. Options for resetting include custom styles, custom toolbars, macros, and AutoText entries. Therefore, we strongly recommend that you do not delete the global template file.

In some cases, you can create multiple global template files. Examples of this type of situation are as follows:

Multiple versions of Word are running on the same machine.

There are multiple workstation installations on the same machine.

In these cases, make sure that you rename the correct copy of the global template file.

To rename a global template file, follow these steps:

Quit all Office programs.

Click Start, click Run, type cmd, and then click OK.

Depending on the version of Word that you are running, type the following command, and then press Enter:

Word 2003:

Windows Xp:ren%userprofile%application Datamicrosofttemplatesnormal.dot OldNormal.dot

Windows Vista or Windows 7:ren%userprofile%appdataroamingmicrosofttemplatesnormal.dot OldNormal.dot

Word 2007 and Word 2010:

Windows Xp:ren%userprofile%application Datamicrosofttemplatesnormal.dotm Oldnormal.dotm

Windows Vista or Windows 7:ren%USERPROFILE%APPDATAROAMINGMICROSOFTTEMPLATESNORMAL.DOTM OLDNORMAL.DOTM

Type exit, and then press Enter.

Start Word.

If Word starts correctly, you have resolved the problem. In this case, the problem is on the corrupted global template file. You may need to change several settings to restore your favorite options.

The renamed global template file may contain customizations that cannot be easily re-created. These customizations may include styles, macros, or AutoText entries. In this case, you can copy customizations from the old global template file to the new global template file by using the Organizer.

For more information about how to use the Administrator to rename macros, click Microsoft Word Help on the Help menu, type the rename macro in the Search for box, and then click Search to view the topic.

If the problem is not resolved, restore the original global template file, and then see the "Disable Startup folder Add-in" section in this article.

To restore the original global template file, follow these steps:

Quit all Office programs.

Click Start, click Run, type cmd, and then click OK.

Depending on the version of Word that you are running, type the following command, and then press Enter:

Word 2003:

ren%userprofile%application datamicrosofttemplatesoldnormal.dot Normal.dot

Word 2007:

ren%userprofile%application datamicrosofttemplatesoldnormal.dotm Normal.dotm

Type exit, and then press Enter.

Start Word.

　　Disabling the Startup folder Add-in

When you start Word, Word automatically loads the templates and add-ins in the Startup folder. Conflicts or problems that affect an add-in may cause problems in Word. To determine whether an item in the Startup folder can cause problems, temporarily disable the registry settings that point to those add-ons.

To do this, follow these steps:

Quit all Office programs.

Depending on the version of Word that you are running, use one of the following procedures:

Word 2003:

Click Start, turn to run, type%programfiles%microsoftofficeoffice11startup, and then click OK.

Word 2007:

Click Start, turn to run, type%programfiles%microsoftofficeoffice12startup, and then click OK.

Word 2010:

Click Start, turn to run, type%programfiles%microsoft officeoffice14startup, and then click OK.

Right-click a file that is contained in the folder, and then click Rename.

After the file name, type. old, and then press Enter.

　　important Note please write down the original name of the file. You may need to rename the file in the future using the original name of the file.

Start Word.

If you no longer reproduce the problem, you have found the specific add-in that caused the problem. If you must have the functionality provided by the add-in, contact the vendor of the add-in for an update.

If the problem is not resolved, rename the add-in with the original name of the add-in, and then repeat steps 3 through 5 for each file in the Startup folder.

If you still reproduce the problem, click Start, turn to run, type%userprofile%application datamicrosoftwordstartup (under Windows XP), or type%userprofile% Appdataroamingmicrosoftwordstartup (under Windows Vista or Windows 7), and then click OK.

Repeat steps 3 through 5 for each file in this Startup folder.

If the problem is not resolved after disabling the Startup folder Add-in, see the "Remove COM add-in registry key" topic.

　　To delete a COM add-in registry key

You can install COM add-ins at any location. Programs that interact with Word can install COM add-ins. Delete the registry key for the COM add-in, and then restart Word.

To remove a COM add-in registry key, follow these steps:

Quit all Office programs.

Click Start, click Run, type regedit, and then click OK.

Depending on the version of Word that you are running, locate the following registry subkey:

Ord 2003:

Hkey_current_usersoftwaremicrosoftofficewordaddins

Word 2007:

Hkey_current_usersoftwaremicrosoftofficewordaddins

Word 2010:

Hkey_current_usersoftwaremicrosoftofficewordaddins

Click Add-ins, and then click Export on the File menu.

Name the file Wdaddinhkcu.reg, and then save the file to the desktop.

On the Edit menu, click Delete, and then click Yes.

Locate the following registry subkey:

Hkey_local_machinesoftwaremicrosoftofficewordaddins

Click Add-ins, and then click Export on the File menu.

Name the file Wdaddinhklm.reg, and then save the file to the desktop.

On the Edit menu, click Delete, and then click Yes.

Quit Registry Editor.

Start Word.

If the problem is resolved, you have determined that a COM add-in program is the cause of the problem. Next, you must determine which COM add-in program is the cause of the problem.

　　Determine which COM add-in program is the cause of the problem

To determine which COM add-in is the cause of the problem, follow these steps:

Quit all Office programs.

Double-click the "Wdaddin.reg" icon on your desktop.

Click Yes, and then click OK.

If you are using Word 2007, go to step 5.

If you are using Word 2003, follow these steps:

Start Word, and then click Customize on the Tools menu.

In the Customize dialog box, click Commands.

In the Categories list, click Tools.

In the Commands list, click COM Add-ins, and then drag the command to one of the toolbars. Close the Customize dialog box.

Depending on the version of Word that you are running, use one of the following procedures:

Word 2003:

Click COM Add-ins on the toolbar. This item has been added to the toolbar in step 4.

If an add-in is listed in the COM Add-Ins dialog box, click to clear the Add-in check box. If more than one add-in is listed, click to clear only one add-in check box at a time. This procedure helps you determine which add-in is the cause of the problem.

Click OK to close the COM Add-Ins dialog box.

On the File menu, click Exit.

Word 2007:

Click Microsoft Office buttons, and then click Word Options.

Click Add-Ins.

In the Administration list, click COM Add-ins, and then click Go.

If an add-in is listed in the COM Add-Ins dialog box, click to clear the Add-ins check box. If more than one add-in is listed, click to clear only the check box for an add-in at a time. This procedure helps you determine which add-in is the cause of the problem.

Click OK to close the COM Add-Ins dialog box.

Click Microsoft Office buttons, and then click Quit Word.

Word 2010:

On the File menu, click Options.

Click Add-Ins.

In the Administration list, click COM Add-ins, and then click Go.

If an add-in is listed in the COM Add-Ins dialog box, click to clear the Add-in check box. If more than one add-in is listed, click to clear only one add-in check box at a time. This procedure helps you determine which add-in is the cause of the problem.

Click OK to close the COM Add-Ins dialog box.

On the File menu, click Exit.

Start Word.

If the problem is resolved when you start Word, you have determined which COM add-in is the cause of the problem. If you must have the functionality that the add-in provides, you must determine which add-in includes these features in order to contact the vendor for updates.

If the problem is not resolved when you start Word, repeat steps 5 and 6 for each COM add-in listed. For each add-in, repeat this process until you determine which add-in is the cause of the problem.

To restore a COM add-in, repeat step 5, but click to select the check box for each COM add-in that you want to restore.

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