Top 10 questions for non-IT staff

When a business plan is carried out by non-IT personnel, IT personnel may be ignored. In fact, IT personnel should take important responsibilities in organizing and supporting business plans. Key issues to be aware of are listed here to ensure that IT personnel can effectively shoulder their responsibilities.

Each technology has at least one system provided by a non-IT professional manufacturer. Such as automation, professional engineering solutions, precise calibration machines, and specialized application software. Of course, these solutions help you complete the work on your computer or network. However, non-IT personnel provide these solutions, which makes the work a bit mysterious. The following issues Ensure that you understand the technologies you need and care about.

#1:How do you maintain this solution?

First, ask this question. If you want to run the program on your computer, you need to answer this question. It is not simply a matter of words to make a table rate in maintenance programs and recovery programs. However, when someone else executes this scheme, you may not have much say in how it standards are applied to the scheme.

If a scheme is being implemented, a sub-system will be promoted. Ensure that there is a parallel environment because it is a test environment and all backup disks, which will prolong the life of the solution.

#2:What maintenance channels are available?

Write down the phone number, email address, and website address. Clearly mark the maintenance chain. For example, you can add "call Jim of the engineering department first, and then call the 800-555-1212 number to the XYZ manufacturer for maintenance" on the label ".

Make sure that the user number, customer number, and tags of all accounts and organizations are archived. And set a period for each maintenance: for example, one-year period and indefinite period. The most important thing is to get a clear definition of available maintenance. Is there any fixed-point repair or telephone technical support? Is there a time guarantee?

#3:Who owns these facilities?

When delivering a solution, it is different from engineering, manufacturing, circulation, warehousing, or other departments, and the importance of ownership cannot be clarified. For example, the company purchased a laser plastic cutting machine, but the instrument uses a computer to input the calibration code, and does not use it to adjust new equipment.

Clearly identify who owns these devices:

• Create an event maintenance Sequence
• Find out why the device will be decommissioned
• Set permissions to meet certain needs

#4:Who owns this solution?

Within the Organization, determine who is the owner and maintainer of the solution, ensure that these individuals can maintain the system on the first line, and determine the IT role.

#5:What information does this system need?

Does the system require TCP/IP network connection, modem connection, and leased line connection? List system requirements and provide solutions if necessary. If possible, use an "intranet" without an upstream connection, which greatly reduces the risk of virus intrusion.

If there is a leased line connection such as connecting to the laser plastic cutter, clearly label them and make every operator and administrator aware of the connection.

#6:Are spare parts provided?

For professional solutions, some devices usually allow the system to communicate directly with non-computing devices without passing through the network. Identify the customer components required by these systems, identify the list of essential spare parts, and know how to get them when they are needed.

#7:What is my opinion on flexibility?

If the online system communicates with other systems for data processing, automatic control, or other reasons, you need to consider the service package and anti-virus flexibility. Many professional vendors provide this kind of service called "managed care light", which is a filtering service for custom solutions. First, the updates are filtered out, and then the local IT is authorized to configure these certified updates for the professional system.

#8:Who is our sales representative?

It is very important for the IT department to contact the manufacturer, which is helpful for it to grasp the direction. We may consider cooperating with the vendor to discuss issues such as solution improvement and when to update the solution. For example, you may not want a PC to communicate with the laser plastic cutter through TCP/IP. Why not use a virtual machine? Sales representatives can discuss the possibility with appropriate vendors.

#9:Can the vendor completely restore the system?

In the event of fire, flood or theft, it is very important for the manufacturer to ensure full recovery of the system. You may consider using Imaging tools such as Symantec Ghost or livestate to completely recover the system.

#10:How long is the service life? What is modernization? How long is the change time window?

It doesn't matter when the system is running, but how long does it take? How long is the service life of the device? These are important questions to answer. For example, the laser plastic cutter is compatible with the desktop computer. in good condition, the service life is three years. If the cutter is in critical state, the service life of two and a half years is also very realistic. (Next, you may ask the following question: why is it not a desktop facility .) To understand the path to modernization, if we make a decision now, we will be able to get the capital and the system will not be eliminated.