Unified Communication Service becomes a new assistant to Enterprises

The progress of modern science and technology always follows the comparison between the present and the past. To solve the current problems, we must constantly innovate. So, we have come up with a way to integrate the existing network and communication systems. Therefore, the Unified Communication Service solution for enterprises is presented to us.

Compared with traditional telephone communication services, the lease of Unified Communication Services provides more extensive and convenient services such as VoIP phones, online customer service, and video conferences at a lower cost; compared with self-purchased systems and maintenance servers, the lease mode not only saves the cost of servers, bandwidth, network management, and other aspects, but also provides more professional services.

Izo uc chose the world's most advanced distributed cluster communication system as its operation support platform. At the same time, it rented several gigabytes of multi-access bandwidth and deployed sub-servers on various backbone nodes across the country, it provides users with the most "near" routing service. More importantly, izo uc fully considers the security needs of enterprise users and encrypts data in multiple layers to ensure that trade secrets are not lost; izo uc has a caring Technical Service team that provides customers with professional customer service and technical support through multiple methods such as online customer service, telephone, Email, and video conferencing.

Enterprise customers are the main target customers of the Unified Communication Service. Unified Communication is a breakthrough for operators to integrate advantageous resources and further expand the enterprise network market. This solution improves productivity and competitiveness while saving time and reducing costs. This platform can provide enterprises with an internal and external communication integrated platform. users do not need to purchase any additional equipment to use this product, but only need to rent the izo uc platform, you can achieve unified communication between PCs, telephones, mobile phones, H323 terminals, and other devices. Through this platform, users can easily implement external communication such as online customer service while conducting internal information exchanges. Truly achieve internal and external information integration, and create a new level of unified communication services.

It only solves internal communication, office efficiency, and travel costs of enterprises. More importantly, it extends communication methods to customers, making them marketing tools for enterprises, and changing visitors to customers, traffic changes to sales and creates new value. It believes that only the integration of Unified Communication with business systems can truly reflect its value. It can even promote the reorganization of users' business processes and greatly improve users' work efficiency, it brings obvious economic benefits to users. Unified Communication is not only about network convergence, but also about application convergence. It not only improves the office mode of an enterprise, but more importantly, it can penetrate into the production system of an enterprise, bringing about a change in the operating mode of the entire enterprise. Zhao huiling, Chairman of the Network Exchange Technology Working Committee of China Communications Standards Association, said that unified communication has brought users a reduction in costs, improved work efficiency, and changes in the overall operating mechanism.

According to Microsoft's sampling survey, 80% of enterprise managers believe that the problems encountered during enterprise operation come from internal communication problems of the enterprise. 50% to 75% of the information required for daily work is obtained directly from other employees. More than 80% of the company's data-based information is scattered on the equipment of each employee. Without good communication, the company cannot operate normally. With the development of information technology, enterprise employees have more and more communication equipment. Is the richer the communication means, the better the communication effect? According to a report released by the Sage data research institute, although each person currently has an average of 6.4 different communication devices, including landlines, mobile phones, e-mails, instant messaging, and office telephones ), however, enterprise employees still have a 36% chance of getting in touch with each other immediately. Because these communication devices often work independently, they do not establish a unified communication system.

Only by effectively integrating various communication means can internal communication and resource sharing be easier. Unified Communication can create an integrated information service platform for enterprises, integrate multiple communication methods, effectively improve the work efficiency of employees and the utilization of resources by enterprises, and reduce production costs. At the same time, the Unified Communication Service has changed the traditional business model. enterprises can quickly achieve instant communication with customers and partners, which helps enterprises seize transient business opportunities.

From the four stages of the development of unified communication, we know that unified communication first emerged in the form of unified message UMunified messaging. With the increasing application of IP technology and the increasing demand of enterprise users, the current Unified Communication has exceeded the scope of communication and has been deeply integrated with enterprise applications. Including instant messages, text messages, faxes, emails, call calls, video calls), conference calls, video meetings, and data meetings), as well as functional modules such as team collaboration, personal space and integration of enterprise IT applications.

In order to better understand the connotation and nature of Unified Communication, it is necessary to clarify the differences between concepts and applications such as Unified Communication and unified messaging, integrated communication, and unified conference.

1. Unified Communication and Integrated Communication

Integrated communications are interconnected at the network layer of independent applications. Unified Communication is the integration and collaboration of applications at the application level.

Integrated Communication requires unified communication signaling, and there is no collaboration at the application layer. Each system has an independent concept in each application. Unified Communication services do not require users to know the differences in signaling between systems, as long as numbers are assigned to users in a uniform format, they can all be coordinated and unified. In this case, the concept of a large platform is involved.

2. Unified Communication and message

Unified message refers to effective management of all business voice mailboxes, emails, and fax messages of messages. After unified messages are deployed, you can listen to emails over the phone, or you can use an email to receive a voicemail or fax. In a broad sense, unified messaging is only a component of Unified Communication.

3. Unified Communication and conferences

A unified meeting is a combination of audio conferences, video conferences, and Web conferences (also called data conferences). In a broad sense, a unified meeting is only a component of the Unified Communication Service.