User experience: Website need not need online customer service

"description": all screenshots of this article originate from the network, which has nothing to do with the product of the screenshot itself, only for illustration. At the same time this article is very simple, another day from the technical level to explain how the industry site application.

Yesterday I chatted with a friend about the website online customer service, namely:

Do you want the online customer service function? That's it:

Pop out of the time, likes heart!

Do you want a phone call function? That's it: when you enter a cell phone or phone call, the other company pays.

Online phone, really want to pop on the homepage?

All right, the picture is finished, let's talk about it. website, do you need this feature? To be sure, existence is valuable, but the question is how much does this value mean to the site? Frankly speaking, my personal view is that online customer service can be available, online calls can also be available, but must be limited to use these two features. the meaning of the site is that you want users to be able to view their own content, and then make their own choice to judge, thereby reducing the cost of customer service personnel. If you pay a lot of money to do a website, then immediately let the user telephone consultation, then ask, you make out of the site what is the significance of it?

I believe that everyone will encounter such a problem, is looking at the page, suddenly pop-up a dialog box, and then prompted you to help, do not consult online. How did you feel at the time? Is there a compulsion to buy (en, a harmonious vocabulary that you understand!) ) The feeling?

In fact, this feeling and everyone to go to the supermarket shopping a truth, its own supermarket products listed already have a certain rules, and we are also accustomed to shopping when we make judgments, if necessary when you look at the instructions to decide whether to buy. But do supermarkets have a shopping guide? Some. Smart Shopping Guide will be in your choice when difficult to help you choose, this time you will be very relieved that someone can help you. But, if you just walked into the supermarket door, rushed up a group of shopping guides to ask you what you need, how do you feel?

This is the truth that anyone who has ever used the internet knows. But why also in the home page pop-up? This reminds me of the early days of the toolbar, and even the earlier Unlimited web window. It's disgusting! When I see such a site, I have a feeling that can not be said, and once found such a window, I directly close the site, what you are.

As a matter of fact, we will also find that all the sites that use this approach are traditional corporate websites. Very sad, but also very helpless. Like this corporate web site that I stumbled on:

Poor boss, you don't know where you're wasting your money!

When I see this site, I can only sadly say, boss, you are too poor. You have not only been fooled into n much money, but also lost n more than you can get the customers!

Then I opened a company to provide this function of the website, the surprise found that all of their customers have this window on the home page, but their company's home page does not have a window! Boss, think about it when you spend your money. And, I found a very coincidental thing, their home page of this number about 4-5 seconds automatically add one, really amazing event! That's the number:

Every 4-5 seconds plus 1 magic numbers.

In fact, such things can be completely avoided, such as: Online customer service fixed location, phone help only in a specific location and so on. Unfortunately, the traditional business owners do not know. They only know it's cool, but the end result? What should I do if I fill out a call to an information desk? The other side has no language!

Original connection: http://www.54wp.com.cn/?p=147