User experience test scenarios and user experience test results

Product usability testing is the most natural condition to observe the user's use of the product. In other words, you throw the user into the usability lab, and then you hide to the side, through the monitor screen, and peek at how the user toss the product through the whole process.

Last month, through the availability of product testing opportunities, body ping first contact with product usability testing.

In the past, when it comes to usability testing, there are a number of high-tech devices in my mind that test cards, cameras, expensive eye-moves, and so on. After the real experience, found that the original is not the protagonist, really the protagonist is to find the right user.

In addition, user experience testing, in fact, through some of the real user testing, testing the availability of products, and then as a product on the line of important reference. I think we need to do the following two points:

1. User Experience Test Plan

Product usability testing is the most natural condition to observe the user's use of the product. In other words, you throw the user into the usability lab, and then you hide to the side, through the monitor screen, and peek at how the user toss the product through the whole process. However, this time, found that users are always aimlessly on the page in a disorderly spot. I want users to open the page when the first response is to listen to the song or first search, but the user with a little bit of the mouse from the navigation directly sent into the community. User experience test Let the user these toss? Obviously not, this is too aimless, too time-consuming and laborious ...

How can we avoid this situation?

After that, with the colleagues responsible for the experience test, the following conclusions were reached:

First, users who participate in usability testing (although there may be older users) should also be aware of their mental state and expectations. Because the user will be able to imitate your mind: what do you want to test? Therefore, before entering the experience test link, it is best to understand the user first.

Then, the predefined experience test task book is sent to the users who participate in the test. The task book is not too general, it is best to break down the big task into a small task, just like logically, these users will be based on the task book, a task to complete, and finally found that they completed the task in the process of possible problems. In the task process, let the user in a separate environment, do not remind.

2. User Experience Test Conclusion

Finally, after the test task is complete, talk to each user about whether they meet their expectations, draw each user's experience test theory, and synthesize the conclusion of the experience test. Decide whether the product is online or optimized?

In short, do the experience test, to do the following 3 points:

1, find the right users
2, prepare test plan, test task document
3, draw the correct conclusion