WEB2.0-oriented IT service management platform

According to ITIL service concept and service level maturity level requirements, the information Technology management standard, service flow and service quality of the Gold Insurance Engineering Data Center still need to be improved, there is a certain gap between the current IT service management level and the requirement of information technology resource sharing and information technology professional service.

User requirements:

Through it operation and maintenance management project construction, the Ministry of Labor Insurance hopes to realize the centralized monitoring and unified display of the network, standardize IT service management process, manage the configuration information of the whole IT infrastructure and service effectively, and get rid of the "passive situation" to the events and problems.

Application effect:

After implementing the Broadview scheme, the Department of Labor and Security Information Center can do the information system fault early discovery, early solution, ensure the computer system, network and application of continuous, reliable, safe operation, reduce the possibility of failure, improve the data center system operation management level and service guarantee ability, For the relevant business work to provide efficient, personal service.

Problem: It is difficult to realize active and effective operation and maintenance

1, the lack of a unified centralized monitoring and management platform. IT system day-to-day operation management segmentation, network, application, security, it basic environment and so on are basically each pipe a booth, lack of a unified, active centralized monitoring platform.

2, the lack of unified, standardized, effective IT service management process and its supporting management system, supporting the operation and maintenance of IT systems. It is difficult to monitor the process of daily failures and service requests, handling of major failures, and changes in the operation and maintenance of the system.

3. IT departments lack comprehensive and effective management, tracking, and control over the entire IT infrastructure and services, including hardware, software, documentation, contracts, processes, personnel, and so on.

4, the management of events and problems is relatively passive, lack of forward-looking services, can not form from the monitoring system to discover events and problems to the IT service management platform to deal with events and problems of closed-loop workflow.

Scenario: Bottom Technology + concentrated presentation

Guang Tong Broadview It operation and maintenance platform solution is "IT management ideas + system Tools" portfolio, for the Ministry of Labor and Security to build it operation and maintenance management system includes four levels of work:

One is to realize the data center IT system fault information collection and unified processing. That is, for networks, servers, database, middleware, disk array, application system and computer room environment for effective management and monitoring, the network management, it operation and maintenance management, security management, it basic environmental management functions integrated together to achieve a unified monitoring data collection, integrated alarm data processing, unified fault process processing.

Second, management process integration and unified management. Unified network Management, IT operations management, security management, it basic environmental management related to each business flow, such as on-duty management, work order management, asset management, knowledge base management, to form a data center operation and maintenance of the standardized process.

Third, the unified Information display and Operation assessment. According to the data collected by the resource monitoring system, it provides the information display function of the network and the business application, and combines with the performance appraisal of the Operation Management.

Four is to realize the city it operation and maintenance management platform to the provincial (city) Hall (Bureau) It operation and maintenance of the management platform system data reporting, Provincial (city) Hall (Bureau) can master all the operation of the city, and generate a variety of statistical analysis reports.