What can I do if Word and Excel fail to be started? What can I do if word cannot be started?

Knowledge Point analysis:

General steps for starting Word and Excel

Procedure:

Summary] We sometimes encounter some problems when we trying to startup Word or Excel, we then can follow some steps to reset Word or Excel to a "clean" status.

Because this article involves modification to the registry, follow these steps to back up the registry

Important: This article contains information about editing the registry. Before editing the registry, back up the registry information to ensure that you know how to restore the registry in case of a problem. For information about how to restore the registry, see the "Restore registry" help topic in Regedit.exe or the "Restore registry key" help topic in Regedt32.exe.

Http://support.microsoft.com/kb/256986

Enter "regedit" in the search box of the "Start" menu and press Enter. If the user account control window is displayed, click "continue ". On the left half page, right-click "computer", select "export", and save it on the desktop. This is the registry we have backed up. If any errors occur during the operation, we can double-click the import to restore it to the original registry.

When the Word and Excel programs cannot be started due to unexpected circumstances, we can take the following steps to reset the Word to a relatively clean initial state.

Part 1: Word

 

Word 2007:

 

1. Exit all Office programs

 

2. Make sure there are no files in the following folders:

 

% AppData %/Microsoft/word/STARTUP

 

C:/Program Files/Microsoft Office/OFFICE12/STARTUP

 

3. Open registry editor and rename the following two items (for example, rename word to wordold)

 

HKEY_CURRENT_USER/Software/Microsoft/Office/12.0/word

 

HKEY_CURRENT_USER/Software/Microsoft/Office/word/Addins

 

HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Office/12.0/word

 

HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Office/word/Addins

 

 

4. Delete Normal. dotm:

 

% AppData %/Microsoft/Templates

 

 

Word 2010:

 

1. Exit all Office programs

2. Make sure there are no files in the following folders:

 

% AppData %/Microsoft/word/STARTUP

C:/Program Files/Microsoft Office/OFFICE14/STARTUP

 

3. Open registry editor and rename the following two items (for example, rename word to wordold)

 

HKEY_CURRENT_USER/Software/Microsoft/Office/14.0/word

 

HKEY_CURRENT_USER/Software/Microsoft/Office/word/Addins

 

HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Office/14.0/word

 

HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Office/word/Addins

 

4. Delete Normal. dotm:

 

In start search, enter % AppData %/Microsoft/Templates and press enter to delete files suffixed with. dotm.

Part 2: Excel

 

Microsoft Excel 2007:

 

1. Exit all Office programs

 

2. Make sure there are no files in the following folders:

 

% AppData %/Microsoft/Excel/Xlstart

 

C:/Program Files/Microsoft Office/Office12/Xlstart

Open registry editor and rename the following two items (for example, rename excel to excelold)

 

HKEY_CURRENT_USER/Software/Microsoft/Office/12.0/excel

 

HKEY_CURRENT_USER/Software/Microsoft/Office/Excel/AddIns

 

HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Office/12.0/excel

 

HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Office/Excel/Addins

Microsoft Excel 2010:

 

1. Exit all Office programs

 

2. Make sure there are no files in the following folders:

% AppData %/Microsoft/Excel/Xlstart

 

C:/Program Files/Microsoft Office/Office14/Xlstart

3. Open the registry editor and rename the following two items (for example, rename excel to excelold)

HKEY_CURRENT_USER/Software/Microsoft/Office/14.0/excel

HKEY_CURRENT_USER/Software/Microsoft/Office/Excel/AddIns

HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Office/14.0/excel

HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Office/Excel/Addins