Quick refund is a Taobao service launched by Taobao for Taobao members who have well-recorded shopping behaviors. It is suitable for refund applications that require "received and received goods, and must be returned. As long as Taobao members apply for a refund and fill in the express delivery number of the returned package, Taobao will advance the payment to the buyer for the seller. Based on the comprehensive evaluation and membership level, Taobao members will receive a "quick refund" amount ranging from to Yuan. In the future, they will evaluate and adjust the online shopping behavior of consumers in a timely manner.
If the buyer fails to make a payment within seven days after the Taobao customer service staff sends a repayment notice, the system will cancel the buyer's quick refund privilege after evaluation, and will also affect the buyer's personal credit rating on Taobao.
Impact
Helps improve online shopping after-sales service
However, if the buyer is not in good faith, such as false return during the fast refund process, and the buyer has not yet made a repayment within seven days after the Taobao customer service staff sends a repayment notice, the system will cancel the buyer's quick refund privilege after evaluation, and will also affect the buyer's personal credit rating on Taobao. In addition, the seller does not have to worry about it. If the buyer receives a speedy refund during the refund process, Taobao will advance the payment and the refund will be handled in accordance with the normal process.
Industry insiders believe that with the rapid development of e-commerce, the entire online shopping system will enter the cycle of the new ecosystem. Taobao's "fast refund" is based on "integrity, this not only shortens the traditional refund cycle, but also maximizes consumer satisfaction and stickiness. The focus is to establish a credit system to purify the entire online shopping platform to form a virtuous circle. This service upgrade may lead other e-businesses to follow up and form a new standard for online shopping after-sales services.
Department1 second refund for TaobaoThe feature provides better services for our buyers. We can make the refund process easier.