Business Process Management is the sum of a series of methodologies, tools, and technologies used to design, customize, analyze, and control operational business processes. BPM is a process-centric approach that combines process and management methods with information technology to improve performance. BPM works with business analysts and information technology experts to facilitate efficient, agile, and transparent business processes. BPM spans people, systems, functions, businesses, customers, providers, and partners.
BPM combines the established and proven process management methods with new enterprise software tools, making it a breakthrough in the speed and agility of organizations in improving business performance. The benefits of the roles involved in several categories of BPM are as follows:
1) business managers can more directly measure, respond, and control all aspects and elements of operational processes.
2) information technology managers can apply their skills and resources more directly to business operations.
3) general employees and employees across organizations can better arrange their work and improve their work efficiency.
4) as a whole, enterprises respond to changes and challenges more quickly to continuously meet their strategic objectives.
The following are three latitudes of BPM.
X axis, bussiness: Value latitude
Y axis, process: conversion latitude
Z axis, management: Enable latitude
Each latitude is described as follows:
Business is the value latitude, which creates value for customers and stakeholders. BPM can directly and conveniently achieve business enterprise goals, achieve sustained high-level growth, improve low-level performance, increase innovation, improve productivity, improve customer loyalty and satisfaction, and improve employee efficiency. BPM orchestrates operational activities with goals and strategies to provide greater convenience than previously. It focuses on enterprise resources and efforts to create customer value. BPM also enables rapid response to changes and agility.
The process is about changing the latitude. Why? This is because the process creates value through structured activities. Operational processes transform resources and raw materials into products or services to meet (end) users. Here the "Switch" describes how a business works; it is a good medicine for enterprises. The more efficient the conversion, the more successful the value you create.
With bpm, business processes are more efficient, transparent, and agile. Solve the problem before it is exposed. The process generates fewer errors, and the errors are located faster and solved quickly.
1) Efficient processes: efficient processes mean more consistency and less waste, creating greater network value for customers and stakeholders. BPM improves process efficiency through automation, coordination of personnel, information, and systems. The difference is that BPM can use CPI (continuous process improvement) to improve efficiency) the methodology concept continuously and quickly improves the efficiency and performance of the process to meet the constraints of real-world and real-time events and conditions.
2) transparent process: in the past, corporate executives were always at a loss in view of the overall operation of enterprises, and the process was just as transparent as a black box. BPM opens the black box of enterprise processes to clearly expose internal work of business processes. With bpm, you can directly view all elements of the process design, including the process model, workflow, rules, systems, and participants. Of course, you can also see real-time performance and even predict performance trends. BPM can directly manipulate the process structure and flow direction, track the results of the process, and gain insight into the causes of process problems.
3) process Agility: Since BPM guides the enterprise's goals and strategies, responds to changes in the external market and environment, and orchestrates business activities accordingly, the process requires high agility. BPM delivery process agility, minimizing the time and effort curves for converting business needs and business concepts into actions. BPM enables business personnel to quickly define processes. Allow them to perform "what if" analysis in business scenarios, that is, simulate the process for execution analysis. For technicians, BPM can achieve less coding and seamless system integration and application construction. BPM platforms generally use component technologies for rapid development and integration.
Management: Enable latitude. The advanced technology is only an aid, and the technology is people-oriented. It is very complicated to be one of the largest research objects in management science. A reasonable management system and method must be provided to give full play to its role. Management can mobilize people and systems to promote the execution of processes and catch up with the enterprise's goals and strategies. Therefore, BPM integrates all the tools, technologies, and process management for system, method, and process development into an architecture system to visualize and visualize processes, A comprehensive discipline that allows you to easily control and optimize your applications.