What should I do in the project implementation phase?

Background: The customer handed me a project,Three-month trial run is required. In just two and a half months, I completed the project function test and some performance tests. I believe that the project has the conditions for entering the project implementation phase. Therefore, I will notify the customer that the project will be implemented in the next two weeks and hope to end the project within these two weeks. The ideal is always beautiful, and the reality is always cruel. When I rushed to the customer's site and prepared to deploy the system, I found many problems with the customer. First, the customer's computer was bought back, but there was no online installation. So I spent half a day helping him solve the online installation problem. I thought the problem was gone, so I could immediately deploy the system. It can be found that the computer where the application server is deployed has not been assigned a fixed IP address and a reasonable domain name. This time I couldn't help but patiently tell the customer how to build the network environment. In order to learn from the customer's contact engineers who did not fully consider the project's application environment, I will review the entire project and think about what else needs to be considered in advance. As a result, I found a problem that is even more troublesome. The developed system itself satisfies the customer's needs. However, to operate it, you need to be familiar with any input method, this input method supports computer keyboard operations. Alas, most of the client's operators are 4-5-year-olds who are only familiar with handwriting. Now I am depressed. Well-prepared software will be miserable if it cannot be used, and such unavailability is entirely caused by unexpected reasons. Even if I have prepared system operation training, I cannot spend any additional time developing software that supports hand-writing operations. Moreover, the customer has no additional funds to purchase Touch devices such as tablets. Based on this situation, I reflect on what aspects should be considered before and after implementation of the project.

 

What should we do before and after project implementation?

(1) Before implementation of the project, carefully examine the hardware environment provided by the customer, what the software environment looks like, and provide a copy of the customer's environmental requirements document based on the actual situation of the customer, what preparations are required for the necessary system environment.

(2) try to anticipate the known or unknown risks that will occur to the customer throughout the implementation period, and provide options for on-site solutions.

(3) prepare adequate O & M training for the launch and implementation of the project, so that the customer can be familiar with the system, use the system, and provide suggestions for system deficiencies.

(4) Provide reasonable suggestions on the customer's objective system habits and deficiencies. In the above case, the customer's user does not use the keyboard input method. The implementation engineer can advise the customer to enforce the keyboard input method and provide additional training for it.

(5) Collect customer feedback, track customers' operation habits, and provide necessary references for optimizing projects.

 

The project implementation phase is a critical period of project success or failure. to actively promote project implementation, the project manager will actively help the customer solve some difficult problems.

What should I do in the project implementation phase?