What to do in the project implementation phase

background : The customer gave me a project that requires three months on-line trial execution . In 2.5 months, I finished the project function test and partial performance test. Feel that the project has access to the project implementation phase, so I inform the customer, the next two weeks will implement the project, and hope in this two weeks to close the project. The ideal is always good, the reality is always cruel. When I rushed to the customer site, ready to deploy the system, I found a lot of customer problems. First of all, the customer's computer to buy back, but not installed network, so, I spent half a day to help him solve the problem of installed networking. The system can be deployed immediately, assuming the problem is gone. It can be found that the computer that deployed the application server has not assigned a fixed IP and a reasonable domain name. This time I can't handle it, just be patient and tell the customer how to build the network environment of the system. In order to absorb the customer's docking project the project does not fully consider the application environment issues, I recall the whole project, think of what else I need to think ahead. As a matter of fact, I found a more headache, the development of the system, itself is to meet customer needs, but, operation, need to be familiar with the user no matter what kind of input method, such an input method to support the computer keyboard operation will be able. Ouch, the client's operators are mostly four or five-year-olds who are only familiar with handwriting. I'm depressed now. Good software, if not used on the dire, and this can not be used, is entirely my unexpected cause. Even if I had prepared a system-operation training, I would not have taken the extra time to develop software that supported handwriting, not to mention the lack of additional financial support for touch devices such as the tablet. Based on this situation, I reflect on what aspects should be considered before and after the implementation of the project.

What should we do before and after the project is implemented?

(1) Before the implementation of the project, carefully examine the hardware environment provided by the customer, what the software environment looks like, according to the actual situation of customers, to provide a customer environmental requirements documents, the requirements of customers for the system necessary to do what the preparation work.

(2) As far as possible to envisage what the customer will be known or unknown during the entire implementation of the risks, and to provide on-site solutions to the alternatives.

(3) To prepare for the implementation of the project on-line full operation and maintenance training, easy to familiarize customers with the system, the use of the system, and to provide recommendations for the shortcomings of the system.

(4) For the customer's existing system habits and deficiencies, reasonable advice to customers how to do. In the above case, the customer's user does not use the keyboard input method, the implementation project division can advise the customer to enforce the keyboard input method, and provides the additional training work.

(5) Collect feedback from customers, track customer's operating habits and provide necessary references for optimization projects.

Project implementation phase is the key period of success or failure of the project, in order to actively promote the project landing, the project manager will actively assist customers to solve some difficult problems.

What to do in the project implementation phase