XP system cannot open Word prompt "Send error report" What to do?

The XP system cannot open the two solutions that Word prompts "send error reporting."

Method One:

1. Open "My Computer" and click "Tools" in the menu bar to select Folder Options.

2, in the pop-up folder options, switch to the "view" option, and then the "Hide protected operating system files" before the check cancellation, and then "Show hidden files, folders and drives" on the hook.

3. Search for "Normal" file in C disk and delete it.

Method Two:

When you open a Word document to show whether to start the Word document in Safe mode, select Yes. Then click on the file---new---the template on this machine, and then delete the blank template can be.