Zhang Ziyang: The Road to Jane, in the workplace to do things to do management

The more The roots and the basic problems, the simpler the truth is actually. There are many books about how to be a man, do things and do management, but I don't see much, but I think these books are more focused on technology and implementation details, and seldom speak from people's thoughts and ideas. In fact, fundamentally speaking, how to do things is a world view of the problem, but also a philosophical topic. Many people, like me, have reached the age of almost 30, it is necessary to think about how to do things, but also need a simple, effective, complete system to guide themselves, and this system will be to let themselves settle in the world's cornerstone.

How to behave in the workplace

about how to be a man in the workplace, I only remember two words-service. You have to think of yourself as a brand to cherish, as a company to operate, you have to firmly remember that you are able to foothold in a company, is because the company needs your services. We often complain about the bad service attitude of XXX Bank staff, the after-sales service of XXX goods is bad, but never think about their service to the company good? Has the company's mission been completed as scheduled, and is there no task that was completed ahead of schedule, with almost all tasks dragged to the "deadline"? The completion of the work is not thorough enough, is not the answer has been completed, the results of the future situation? After the completion of the feedback to the superior, is not until the superior asked you completed No, you go to report progress? Delayed task has not been continuous follow-up, is not the superior did not chase this task at the end of the dead? The above problems I have met repeatedly, in fact, the root cause is not aware that you are actually doing a service, your company's development prospects, all depends on your service to the company is not good enough. Imagine that if you can solve everything, you will be safe, reassuring, practical, you naturally receive more important "orders." What do you do when your list is too busy to get over? Recruit subordinates Ah, hehe, congratulations, you have been the leader. Conversely, if you are given one thing you want to delay, give you one thing you do not, give you one thing will not have the following, let people not rest assured, over time you will "no single can Do", then the company re-please a person can, why do you have to use it?

Service is not only for their own companies, for the company's customers are the same. Every time I go to the client, I always repeatedly told myself, I this trip is for customers to do the service, is to solve the problem for customers. This mentality is very important, we do the software system, to see customers in addition to do demonstrations, do training, many times is to deal with the problem on the spot, it is inevitable to encounter customer complaints about the system, such as slow system speed, many bugs and so on. When you have this attitude, you will humbly accept the customer's criticism, carefully record the customer's questions, and then one item to think about how to solve, and should give the customer a detailed solution. With this mindset, you will unconsciously and naturally stand aside with the client, and let him feel that you are thinking of him and helping him to solve the problem. When you face the customer, there should be a pious belief: I am to serve the customer, for him to solve the problem he can not solve. If you don't have that mindset, it's likely that you'll be bored with complaints and easily justify your problems. This is a way of giving the customer the impression that you are trying to prove that you are right, that he is wrong, and that you are standing on the opposite side of the customer.

Performance in front of the customer is also very good for your career development, especially when exposed to a number of multinational companies, your good professional quality will win the customer's recognition and respect for you. So when you want to look for a higher platform someday, just put a tone out and you'll have an offer immediately. So seriously service good customer only earn not compensate.

How to work in the workplace

about how to do things, there are a lot of theories, such as the first thing, the matter is divided into urgent, important and so on, these I do not discuss, I only on my own experience to talk about.

As for how to do things, I also adhere to a creed: not focus on the dry, the heart sink, focus on the problem to be solved.

I have seen such a story, that there is a family in the past, there is a big stone in the garden of the family, often someone accidentally bumped into; the son asked: Why not dig him away? His father said: "This stone grandpa's time has, is because it is so big, not good digging has been there, but also a generation, the home of a daughter-in-law really can not stand, carrying a hoe to dig, she has done a psychological preparation to dig a few days, the results of a day to dig out ... It turns out that the middle of the stone is empty.

We meet a lot of things are the same, seemingly tricky, difficult to solve, in fact, as long as you seriously to analyze, to think, and then let go, often do not imagine the difficult. You need to overcome the stones in your heart. I find that some people encounter problems, it is easy to say: This I can not do, this can not be realized, this I can not. In fact, it is like seeing this big stone, by its "appearance" frightened, and gave up the action due.

And I found an interesting phenomenon, no matter how difficult the problem, as long as you sink your mind to think about how to solve, it is as if the universe is watching you, when you fight to the end of the plan to throw in the towel, often will appear new opportunities and methods.

In addition, I found that some people encounter problems, he is thinking about how difficult it is difficult to complete, such a way of thinking is problematic, is a conservative and withdrawal of thinking, when the problem, the thinking should be how to complete. I generally take such a few steps: 1, list all the possibilities; 2, analyze various possibilities, 3, choose one of the most simple and rapid implementation of the possibility; 4, to achieve.

In addition, I have found that some people do things in the "very troublesome" as a reason not to adopt the plan, rather than "whether this is necessary" or "whether it is better" as a standard, in fact, "trouble" should be ranked "whether necessary", "whether better" after the consideration. If a way of implementation, though troublesome, but necessary, and better for the customer, then even the trouble to do. But programmers are often concerned about is not very troublesome, is not to modify a lot of places, is not to bring a lot of work for themselves ... Tell you, what you care about is not the most important.

How to manage in the workplace

As with the above, the management also has a lot of details, I also do not talk about, because these are a book a book of the talk, and I think to be simple, effective, good operation, so I also only say three points.

I think a good technical manager, as long as the following three points:

1. Virtue

Virtue is actually moral character, simply speaking is to be kind, sincere. The most important thing is that the starting point of your work is good and there is no bad heart for others. Why is it that the starting point must be good? We still serve customers as an example, in order to solve problems for customers, if our starting point is good, is to stand on the side of customers to solve problems for customers, then even due to the methods, capabilities, conditions and other aspects of the reasons, things messed up or did not do well, it is easy to obtain customer understanding and forgiveness. It is likely that you will win the customer even if you fail; on the contrary, if your starting point is "province trouble", "hurriedly finish the job", "complete the task", if things are done also forget, once failed, you look at the customer what will happen? Tell you, a good customer will criticize you, complain about you, because he has expectations for you, more customers are nothing to say, a direct change of suppliers is, just don't bother to you. Remember never to think of customers as fools, how you do things, customers are very easy to feel. Therefore, the face and service customers do not have so many skills, you do not need to have a good eloquence and charm, do not have to flicker and exaggeration (I found a lot of sales staff are so, you can cheat customers once, but there is no second time), you just need to lay down, conscientious for the sake of customers, Put yourself in the right place to solve his problem. Treatment of subordinates is the same, you to his reward or punishment, the starting point must be good. The principle that I follow in my subordinates is: I am helping you, helping you to do a better job, helping you to get a bigger boost, not to say you have a bad conscience, or a run on your oppression. Virtue is basic, there is a good virtue, at least to ensure that your subordinates do not hate you.

2, dedicated

If someone asks me, what is the difference between a subordinate and a manager? I'll tell him that the subordinates are waiting to be told what to do, and the manager is thinking about what else to do. This is actually a positive mentality of the problem, as a middle-level cadre, you need to take the company's things as their own home things to deal with, when you have such a mentality, you are how to work overtime will not have complaints, even undertakes ... (Have you ever seen a complain incessantly for your own home decoration?) If you can maintain such a state for a long time, your dedication and professionalism will easily infect your subordinates and your colleagues, you will feel in the company both way, and you will have a more voice, we will pay more attention to your opinion, colleagues and subordinates will give you more trust. When this happens, is it difficult to manage subordinates? But it should be noted that your professionalism is not reflected in the endless overtime, work unusually busy, regular overtime is actually not a good performance, overtime should only occur in emergencies, rather than a normal.

3. Technology

If someone asks me, what is the biggest difference between a technician and another person? I will tell him: the technical staff are self-righteous, think other people's technology than their own. Oh, maybe everyone does not love to listen, but I observed the phenomenon is this. Few people are willing to read other people's code, each other feel bad writing. Therefore, if you want to win the admiration of technical staff, you need to have overwhelming technical ability. This overwhelming advantage, not subordinate 70 points, you 80 points, but subordinates 70 points, you have to do 100 points, subordinates 100 points, you have to do 150 points. Therefore, the lack of technical ability of people to manage technical personnel is often thankless, may subordinate surface to obey you, in the mind is not a matter of you at all, so that there are obstacles to management. Of course, if you are very good, and very professional, technology is not so important, and if you have satisfied the previous two, while the technology is also superb, it is the icing on the cake.

The more The roots and the basic problems, the simpler the truth is actually. There are many books about how to be a man, do things and do management, but I don't see much, but I think these books are more focused on technology and implementation details, and seldom speak from people's thoughts and ideas. In fact, fundamentally speaking, how to do things is a world view of the problem, but also a philosophical topic. Many people, like me, have reached the age of almost 30, it is necessary to think about how to do things, but also need a simple, effective, complete system to guide themselves, and this system will be to let themselves settle in the world's cornerstone.

How to behave in the workplace

about how to be a man in the workplace, I only remember two words-service. You have to think of yourself as a brand to cherish, as a company to operate, you have to firmly remember that you are able to foothold in a company, is because the company needs your services. We often complain about the bad service attitude of XXX Bank staff, the after-sales service of XXX goods is bad, but never think about their service to the company good? Has the company's mission been completed as scheduled, and is there no task that was completed ahead of schedule, with almost all tasks dragged to the "deadline"? The completion of the work is not thorough enough, is not the answer has been completed, the results of the future situation? After the completion of the feedback to the superior, is not until the superior asked you completed No, you go to report progress? Delayed task has not been continuous follow-up, is not the superior did not chase this task at the end of the dead? The above problems I have met repeatedly, in fact, the root cause is not aware that you are actually doing a service, your company's development prospects, all depends on your service to the company is not good enough. Imagine that if you can solve everything, you will be safe, reassuring, practical, you naturally receive more important "orders." What do you do when your list is too busy to get over? Recruit subordinates Ah, hehe, congratulations, you have been the leader. Conversely, if you are given one thing you want to delay, give you one thing you do not, give you one thing will not have the following, let people not rest assured, over time you will "no single can Do", then the company re-please a person can, why do you have to use it?

Service is not only for their own companies, for the company's customers are the same. Every time I go to the client, I always repeatedly told myself, I this trip is for customers to do the service, is to solve the problem for customers. This mentality is very important, we do the software system, to see customers in addition to do demonstrations, do training, many times is to deal with the problem on the spot, it is inevitable to encounter customer complaints about the system, such as slow system speed, many bugs and so on. When you have this attitude, you will humbly accept the customer's criticism, carefully record the customer's questions, and then one item to think about how to solve, and should give the customer a detailed solution. With this mindset, you will unconsciously and naturally stand aside with the client, and let him feel that you are thinking of him and helping him to solve the problem. When you face the customer, there should be a pious belief: I am to serve the customer, for him to solve the problem he can not solve. If you don't have that mindset, it's likely that you'll be bored with complaints and easily justify your problems. This is a way of giving the customer the impression that you are trying to prove that you are right, that he is wrong, and that you are standing on the opposite side of the customer.

Performance in front of the customer is also very good for your career development, especially when exposed to a number of multinational companies, your good professional quality will win the customer's recognition and respect for you. So when you want to look for a higher platform someday, just put a tone out and you'll have an offer immediately. So seriously service good customer only earn not compensate.

How to work in the workplace

about how to do things, there are a lot of theories, such as the first thing, the matter is divided into urgent, important and so on, these I do not discuss, I only on my own experience to talk about.

As for how to do things, I also adhere to a creed: not focus on the dry, the heart sink, focus on the problem to be solved.

I have seen such a story, that there is a family in the past, there is a big stone in the garden of the family, often someone accidentally bumped into; the son asked: Why not dig him away? His father said: "This stone grandpa's time has, is because it is so big, not good digging has been there, but also a generation, the home of a daughter-in-law really can not stand, carrying a hoe to dig, she has done a psychological preparation to dig a few days, the results of a day to dig out ... It turns out that the middle of the stone is empty.

We meet a lot of things are the same, seemingly tricky, difficult to solve, in fact, as long as you seriously to analyze, to think, and then let go, often do not imagine the difficult. You need to overcome the stones in your heart. I find that some people encounter problems, it is easy to say: This I can not do, this can not be realized, this I can not. In fact, it is like seeing this big stone, by its "appearance" frightened, and gave up the action due.

And I found an interesting phenomenon, no matter how difficult the problem, as long as you sink your mind to think about how to solve, it is as if the universe is watching you, when you fight to the end of the plan to throw in the towel, often will appear new opportunities and methods.

In addition, I found that some people encounter problems, he is thinking about how difficult it is difficult to complete, such a way of thinking is problematic, is a conservative and withdrawal of thinking, when the problem, the thinking should be how to complete. I generally take such a few steps: 1, list all the possibilities; 2, analyze various possibilities, 3, choose one of the most simple and rapid implementation of the possibility; 4, to achieve.

In addition, I have found that some people do things in the "very troublesome" as a reason not to adopt the plan, rather than "whether this is necessary" or "whether it is better" as a standard, in fact, "trouble" should be ranked "whether necessary", "whether better" after the consideration. If a way of implementation, though troublesome, but necessary, and better for the customer, then even the trouble to do. But programmers are often concerned about is not very troublesome, is not to modify a lot of places, is not to bring a lot of work for themselves ... Tell you, what you care about is not the most important.

How to manage in the workplace

As with the above, the management also has a lot of details, I also do not talk about, because these are a book a book of the talk, and I think to be simple, effective, good operation, so I also only say three points.

I think a good technical manager, as long as the following three points:

1. Virtue

Virtue is actually moral character, simply speaking is to be kind, sincere. The most important thing is that the starting point of your work is good and there is no bad heart for others. Why is it that the starting point must be good? We still serve customers as an example, in order to solve problems for customers, if our starting point is good, is to stand on the side of customers to solve problems for customers, then even due to the methods, capabilities, conditions and other aspects of the reasons, things messed up or did not do well, it is easy to obtain customer understanding and forgiveness. It is likely that you will win the customer even if you fail; on the contrary, if your starting point is "province trouble", "hurriedly finish the job", "complete the task", if things are done also forget, once failed, you look at the customer what will happen? Tell you, a good customer will criticize you, complain about you, because he has expectations for you, more customers are nothing to say, a direct change of suppliers is, just don't bother to you. Remember never to think of customers as fools, how you do things, customers are very easy to feel. Therefore, the face and service customers do not have so many skills, you do not need to have a good eloquence and charm, do not have to flicker and exaggeration (I found a lot of sales staff are so, you can cheat customers once, but there is no second time), you just need to lay down, conscientious for the sake of customers, Put yourself in the right place to solve his problem. Treatment of subordinates is the same, you to his reward or punishment, the starting point must be good. The principle that I follow in my subordinates is: I am helping you, helping you to do a better job, helping you to get a bigger boost, not to say you have a bad conscience, or a run on your oppression. Virtue is basic, there is a good virtue, at least to ensure that your subordinates do not hate you.

2, dedicated

If someone asks me, what is the difference between a subordinate and a manager? I'll tell him that the subordinates are waiting to be told what to do, and the manager is thinking about what else to do. This is actually a positive mentality of the problem, as a middle-level cadre, you need to take the company's things as their own home things to deal with, when you have such a mentality, you are how to work overtime will not have complaints, even undertakes ... (Have you ever seen a complain incessantly for your own home decoration?) If you can maintain such a state for a long time, your dedication and professionalism will easily infect your subordinates and your colleagues, you will feel in the company both way, and you will have a more voice, we will pay more attention to your opinion, colleagues and subordinates will give you more trust. When this happens, is it difficult to manage subordinates? But it should be noted that your professionalism is not reflected in the endless overtime, work unusually busy, regular overtime is actually not a good performance, overtime should only occur in emergencies, rather than a normal.

3. Technology

If someone asks me, what is the biggest difference between a technician and another person? I will tell him: the technical staff are self-righteous, think other people's technology than their own. Oh, maybe everyone does not love to listen, but I observed the phenomenon is this. Few people are willing to read other people's code, each other feel bad writing. Therefore, if you want to win the admiration of technical staff, you need to have overwhelming technical ability. This overwhelming advantage, not subordinate 70 points, you 80 points, but subordinates 70 points, you have to do 100 points, subordinates 100 points, you have to do 150 points. Therefore, the lack of technical ability of people to manage technical personnel is often thankless, may subordinate surface to obey you, in the mind is not a matter of you at all, so that there are obstacles to management. Of course, if you are very good, and very professional, technology is not so important, and if you have satisfied the previous two, while the technology is also superb, it is the icing on the cake.

Zhang Ziyang: The Road to Jane, in the workplace to do things to do management